Protection Officer Training Unit 7

Front 1

Unit 7- Effective Communications

Which one of the following describes effective communication?

a. A faithful reproduction of a message directed to a target audience that is clearly understood by the target audience.
b. A message sent by the communicator who expects the reciever to understand it.
c. A message that is sent to a person or persons with hope that it will be understood by all.
d. All of the above.

Back 1

a. A faithful reproduction of a message directed to a target audience that is clearly understood by the target audience.

p. 166

Front 2

Unit 7- Effective Communications

Tort laws expect every business to actively pursue the following.

a. Employee backround checks
b. Due diligence
c. Adequate Training
d. Employee benfits

Back 2

b. Due diligence

p. 166

Front 3

Unit 7- Effective Communications

There are four channels of communications in most companies; whick of the following is not a channel?

a. Top-down communications
b. Bottom-up communications
c. Grapevine communications
d. Reverse-horizontal communications

Back 3

d. Reverse-horizontal communications

p. 166

Front 4

Unit 7- Effective Communications

There are six essentials of effective communications; which one of the following is not essential?

a. The communications must be complete.
b. The communications must be clear.
c. The communications must be conistent.
d. The communcations must be concise.

Back 4

c. The communications must be conistent.

p. 166

Front 5

Unit 7- Effective Communications

Effective communications has built in flexability to faciliate the needs of the reciever or reciever groups. Which of the following characteristic is important to take into consideration.

a. Communications greade level remembering the seventh-grade midpoint rule.
b. English as a second lanmguage (ESL), people with poor understanding of English
c. Medical conditions causing speech impediment, hearing loss, or poor sight.
d. All of the above.

Back 5

d. All of the above.

p. 166

Front 6

Unit 7- Effective Communications

A very important part of effis that the communicator must be able to tell which of the following?

a. That communications were necessary.
b. That communications were timely.
c. That the message was received.
d. That the message has been recieved and understood.

Back 6

d. That the message has been recieved and understood.

p. 167

Front 7

Unit 7- Effective Communications

There is one misconception that causes more errors than any other in the communications field, and that is:

a. Every message must be brief
b. Every message requires some interpretation
c. Every message must be clear and concise
d. None of the above

Back 7

a. Every message must be brief

p. 167

Front 8

Unit 7- Effective Communications

The telephone equipment in a security program must be which of the following? (Choose the best answer)

a. It must be technologically rugged and capable of working under serere conditions
b. It must be simple to use with the least probability of failing during and emergancy
c. It must be available 24/7
d. None of the above

Back 8

b. It must be simple to use with the least probability of failing during and emergancy

p. 167

Front 9

Unit 7- Effective Communications

In the security office, separate and apart from the general use telephone, there will be a red phone used exclusively for emergencies. That phone will have the following attachments to make it more effective. Which of the following is not a part of that phone?

a. Ringer
b. Strobe
c. Tape recording device
d. Beeping sound every three seconds

Back 9

d. Beeping sound every three seconds

p. 167

Front 10

Unit 7- Effective Communications

During some emergency situations, the phone system will be destroyed, especially where there is a building collapse. What can we do to protect that phone line?

a. Use a separate single-cable phone line not part of the buildings main phone system.
b. Place the telephone wire in a metal conduit.
c. have the cable enter/exit the building at the lowest level of the building.
d. All of the above.

Back 10

d. All of the above.

p. 167 - 168

Front 11

Unit 7- Crisis Intervention

Crisis intervention is a technigue of behavioural management that is done by suggesting certain __________.

Back 11

Proactive behaviour

p. 171

Front 12

Unit 7- Crisis Intervention

Persons suffering frim insulin shock may physicall act out and may not have __________ of their actions.

Back 12

Control

p. 171

Front 13

Unit 7- Crisis Intervention

Illness or __________ may cause an indvidual to behave in a disruptive manner.

Back 13

Injury

p. 171

Front 14

Unit 7- Crisis Intervention

Being complacent during a crisis situation is good; it allows the individual not to know what you are thinking.

True or False

Back 14

False

p.172

Front 15

Unit 7- Crisis Intervention

The best stance during a crisis situation is just off to the side and at an angle.

True or False

Back 15

True

p. 172

Front 16

Unit 7- Crisis Intervention

Indistinct signs of possible physical acting out, such as gritting teeth, closing and opening of hands, and tensing, may precede more combative behavior.

True or False

Back 16

True

p. 173

Front 17

Unit 7- Crisis Intervention

Experts say 50 percent to 65 percent of the messages we convey are nonverbal.

True or False

Back 17

False

p. 173

Front 18

Unit 7- Crisis Intervention

Paraverbal communications- how we deliver our words or verbal intervention- includes whick of the following:

a. Tone
b. Volume
c. Rate
d. All of the above

Back 18

d. All of the above

p. 173

Front 19

Unit 7- Crisis Intervention

Persons who are behaving in a physically violent mannor may be controlled in all of the folowing ways except:

a. Verbally
b. Challenged
c. Physically
d. Chemically

Back 19

b. Challenged

p. 173

Front 20

Unit 7- Crisis Intervention

When involved in a one-on-one situation, your first action taken should be:

a. Make a plan of action
b. Do not block the doorway
c. Communicate with the individual
d. be sure assistance is en route

Back 20

a. Make a plan of action

p. 171

Front 21

Unit 7- Security Awareness

Security awareness simply means that officers are looking around.

True or False

Back 21

False

p. 176

Front 22

Unit 7- Security Awareness

The outward perception of security lends itself to deterring crimes.

True or False

Back 22

True

p. 176

Front 23

Unit 7- Security Awareness

Neutrals are those persons who are not knowing to be breaking the law.

True or False

Back 23

False

p. 177

Front 24

Unit 7- Security Awareness

The "first moment of contact" means the new employee orientation.

True or False

Back 24

False

p. 177

Front 25

Unit 7- Security Awareness

Program "visual aids" would include:

a. Eyeglasses
b. Bright lights
c. Posters
d. None of the above

Back 25

c. Posters

p. 177

Front 26

Unit 7- Security Awareness

Employees are in the ideal position to identify:

a. Fire hazards
b. Crime hazards
c. Safety hazards
d. All of the above

Back 26

d. All of the above

p. 176

Front 27

Unit 7- Security Awareness

The team approch:

a. Creates involvement
b. Creates additional vulnerabilities
c. Excludes key sources of information
d. None of the above

Back 27

a. Creates involvement

p. 176

Front 28

Unit 7- Security Awareness

"Supporters" are most likey to:

a. Carry and extinguisher at all times
b. Follow any reasonable directive of the program
c. Cheer at meetings
d. All of the above

Back 28

b. Follow any reasonable directive of the program

p. 177

Front 29

Unit 7- Security Awareness

The outward perception of security comesfrom and internal __________ of the policies and procedures.

Back 29

Embracing

p. 176

Front 30

Unit 7- Security Awareness

Employees working in a given area typically have a __________ understanding of that area then the security officers.

Back 30

Better

p. 176

Front 31

Unit 7- Environmental Crime Control Theory

The two differing crime prevention theories discussed here are ___________ and __________.

Back 31

Environmental crime and Social crime.

p. 179

Front 32

Unit 7- Environmental Crime Control Theory

__________ crime control theory focuses on the __________ of the criminal act, which is opposed to what traditionally has been the focus of crime reduction attempts, the __________.

Back 32

?

Front 33

Unit 7- Environmental Crime Control Theory

A short and simple explantation of environmental crime prevention is that crime control practitioners focus their attention and energies on __________ locations of __________ activity.

Back 33

Potential, criminal

p. 179

Front 34

Unit 7- Environmental Crime Control Theory

__________ states that a determined attacker, if stymied with one method, location and so on, will keep trying until successful.

Back 34

Displacement

p. 181

Front 35

Unit 7- Environmental Crime Control Theory

__________ of benifits states that __________ precautions taken in one place will overlap onto others and crime will be reduced overall.

Back 35

?

Front 36

Unit 7- Environmental Crime Control Theory

Environmental crime control theory focuses on the __________ of the criminal act.

a. Time
b.Location
c. Perpetrator
d. Victim

Back 36

?

Front 37

Unit 7- Environmental Crime Control Theory

Basically the offender uses a decision making process whereby the positive and negative aspects of committing a particular ast is weighed. This is an example of __________.

a. CPTED (Crime Prevention Through Enviromental Design)
b. Routine Activities Theory
c. Rational Choice Theory
d. Defensible space

Back 37

c. Rational Choice Theory

p. 180

Front 38

Unit 7- Environmental Crime Control Theory

The application of situational crime prevention techniques are the results of this theory.

a. Rational Choice Theory
b. Routine Activity Theory
c. Crime Pattern Theory
d. Defensible space

Back 38

?

Front 39

Unit 7- Environmental Crime Control Theory

There are __________ aspects of displacement.

a. Three
b. Four
c. Five
d.Six

Back 39

c. Five

p. 181

Front 40

Unit 7- Environmental Crime Control Theory

There are three key concepts specific to CPTED. Which of the following in not one?

a. Natural survellance
b. Defensible space
c. Natural access control
d. Territorial behavior

Back 40

b. Defensible space

p. 183