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21 Cards in this Set

  • Front
  • Back
Fishbone diagram
A diagramming technique used to explore potential and real causes of problems.
Balanced scorecard
A tool for assessing organizational activity from perspectives beyond the typical financial analysis.
ISO 9000
A generic management systems standard that any organization can follow to achieve ISO certification.
Quality Planning
The process of identifying relevant quality standards and developing a plan to ensure the project meets those standards.
Quality policy
The overall intentions and direction of an organization with regard to quality, as formally expressed by top management.
Cost-benefit analysis
An evaluation of the costs and benefits of alternative approaches to a proposed activity to determine the best alternative.
The study of a competitor’s product or business practices in order to improve the performance of one’s own company.
Capability maturity model
A technique used to determine a company’s capabilities with respect to a set of procedures considered as best practices within a given industry.
Design of experiments
The use of statistical techniques to test the efficiency of certain project management approaches by testing factor that might influence a specific variable.
Cost of quality
The cost to improve or ensure quality measures, as well as the cost associated with a lack of quality.
Quality management plan
A plan specifying how quality measures will be implemented during a project.
Quality metrics
Operational definitions of specific, processes, events, or products, as well as an explanation of how they will be measured in terms of quality.
Quality checklists
Tools used to ensure that a specific set of actions has been correctly performed.
Process improvement plan
A plan specifying how to identify wasteful and non-value-added activities
Quality baseline
The basis for which project quality is measure and reported.
Quality Assurance
The process of ensuring that the project meets the quality standards outlined during the quality planning phase.
Quality Audits
Structured and independent review activities designed to review quality management procedures and to identify potential lessons learned.
Quality control
The process of monitoring results to determine if the quality standards of the project are being met.
Work performance information
A summary of the status of project deliverables, any performance measures that have been collected, and any implemented changes from the original project management plan.
Control charts
Graphical, time-based charts used to display process results.
Pareto charts
Histograms (or bar charts) where the values being plotted are arranged in descending order.