Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
21 Cards in this Set
- Front
- Back
|
Fishbone diagram
|
A diagramming technique used to explore potential and real causes of problems.
|
|
|
Balanced scorecard
|
A tool for assessing organizational activity from perspectives beyond the typical financial analysis.
|
|
|
ISO 9000
|
A generic management systems standard that any organization can follow to achieve ISO certification.
|
|
|
Quality Planning
|
The process of identifying relevant quality standards and developing a plan to ensure the project meets those standards.
|
|
|
Quality policy
|
The overall intentions and direction of an organization with regard to quality, as formally expressed by top management.
|
|
|
Cost-benefit analysis
|
An evaluation of the costs and benefits of alternative approaches to a proposed activity to determine the best alternative.
|
|
|
Benchmarking
|
The study of a competitor’s product or business practices in order to improve the performance of one’s own company.
|
|
|
Capability maturity model
|
A technique used to determine a company’s capabilities with respect to a set of procedures considered as best practices within a given industry.
|
|
|
Design of experiments
|
The use of statistical techniques to test the efficiency of certain project management approaches by testing factor that might influence a specific variable.
|
|
|
Cost of quality
|
The cost to improve or ensure quality measures, as well as the cost associated with a lack of quality.
|
|
|
Quality management plan
|
A plan specifying how quality measures will be implemented during a project.
|
|
|
Quality metrics
|
Operational definitions of specific, processes, events, or products, as well as an explanation of how they will be measured in terms of quality.
|
|
|
Quality checklists
|
Tools used to ensure that a specific set of actions has been correctly performed.
|
|
|
Process improvement plan
|
A plan specifying how to identify wasteful and non-value-added activities
|
|
|
Quality baseline
|
The basis for which project quality is measure and reported.
|
|
|
Quality Assurance
|
The process of ensuring that the project meets the quality standards outlined during the quality planning phase.
|
|
|
Quality Audits
|
Structured and independent review activities designed to review quality management procedures and to identify potential lessons learned.
|
|
|
Quality control
|
The process of monitoring results to determine if the quality standards of the project are being met.
|
|
|
Work performance information
|
A summary of the status of project deliverables, any performance measures that have been collected, and any implemented changes from the original project management plan.
|
|
|
Control charts
|
Graphical, time-based charts used to display process results.
|
|
|
Pareto charts
|
Histograms (or bar charts) where the values being plotted are arranged in descending order.
|
