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49 Cards in this Set
- Front
- Back
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What are the 4 process groups of Project HR management? |
- Plan Human Resource Management - Acquire Project Team - Develop Project Team - Manage Project Team |
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What is Plan human resource management process group? |
- Identifying and documenting project roles, responsibilities, required skills, reporting relationships and creating a staffing management plan - Establishes project roles and responsibilities, org charts and the staffing management plan |
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What are the inputs of Plan HR management |
- PM plan - Activity resource requirements - Enterprise environmental factors - Organizational process assets |
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What are the tools and techniques of Plan HR management? |
- Org charts and position descriptions - Networking - Organizational theory - Expert judgement - Meetings |
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What are the outputs of Plan HR management? |
HR management plan |
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What are the types of organization charts? |
- Hierarchical-type charts - Matrix-based charts - Text-oriented formats |
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How do hierarchical-type charts work? |
- Work breakdown structure, Resource BS or Org BS - WBS show breakdown of project deliverables - RBS is list of resources related by category and resource type - used to facilitate planning and controlling of project work - Org breakdown arranged according to departments, units or teams with project activities or packages listed under each |
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How do matrix-based charts work? |
- RAM responsibility assignment matrix- grid that shows the project resources assigned to each work package - Used to illustrate the connections between work packages or activities and project team members - Example- RACI |
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How do text-oriented formats work? |
- Specify team member responsibilities that require detailed descriptions - Provide info such as responsibilities, authority, competencies and qualifications |
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What are some examples of networking? |
- Trade show - Proactive correspondence - Symposia |
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What are the three components of the HR management plan? |
- Roles and responsibilities - Project org charts - Staffing management plan |
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What are the contents of the staffing management plan? |
- Staff acquisition - Resource calendars - Staff release plan - Training needs - Recognition and rewards - Compliance - Safety |
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What is Acquire project team process group? |
- Confirming HR availability and obtaining the team - Outlining and guiding team selection and responsibility assignment to obtain a successful team |
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What are the inputs of Acquire project team? |
- HR management plan - Enterprise environmental factors - Organizational process assets |
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What are the tools and techniques of Acquire project team? |
- Pre-assignment - Negotiation - Acquisition - Virtual teams - Multi-criteria decision analysis |
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What are the outputs of Acquire project team? |
- Project staff assignments - Resource calendars - PM plan updates |
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What are the theories of motivation? |
- Maslow's Hierarchy of Needs - McGregor's Theory of X & Y - Herzberg's Motivation/Hygiene theory - Achievement theory - Expectancy theory GO TO MODULE |
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What is Maslow's Hierarchy of Needs? |
- Must meet basic set of needs before reaching higher achievement - Starts: basic physiological needs, safety, love, esteem, self-actualization |
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What is McGregor's Theory of X & Y? |
- Theory X: --Employees must be closely managed --Manager: authoritative, quick to blame employees - Theory Y: --Employees are self-motivated --Manager: provides space for employees to motivate themselves |
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What is Herzberg's motivation/hygiene theory |
- Factors affecting people's attitude at work - Hygiene factors: --Required but does not result in job satisfaction (working conditions, safety, salary, job security, supervision) - Motivators: --Results in job satisfaction when hygiene factors are also met (recognition, responsibility, work challenges) |
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What is achievement theory? |
- David McClelland - People are motivated by the need for achievement, power and affiliator |
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What is expectancy theory? |
- Victor Vroom - Employees will place more effort into better performance if it leads to rewards valued by them - Behavior is based on conscious choices |
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What is pre-assignment? |
- When team members selected in advance - Can occur if project is result of specific people being IDed as part of a competitive proposal, if porject is dependent on expertise of particular persons or staff assignments are defined in project charter |
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Whom may PMs need to negotiate with? |
- For staff assignments: - Functional managers - Other project management teams - External organizations, vendors, suppliers, contractors |
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What is acquisition? |
- Acquire resources from outside sources |
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Power and authority types |
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What is Tuckman's stages of team development |
Forming, storming, norming, performing, adjourning |
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What is Develop project team process group? |
- Improving competencies, team member interaction and overall team environment to enhance performance - Improved teamwork, enhanced people skills |
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What are Develop project team inputs? |
- HR management plan - Project staff assignments - Resource calendars |
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What are Develop project team tools and techniques? |
- Interpersonal skills - Training - Team-building activities - Ground rules - Colocation - Recognition and rewards - Personnel assessment tools |
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What are Develop project team outputs? |
- Team performance assessments - Enterprise environmental factors updates |
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What are interpersonal skills? |
- "soft skills" - communication skills, emotional intelligence, conflict resolution, negotiation, influence, team building, group facilitation |
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Explain training as a tool for Develop project team |
- To enhance competencies of project team members - Unplanned training is as result of observation, conversation and project performance appraisals |
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What is the forming stage of team development? |
- Team meets and learns about project and formal roles
- Members tend to be independent and not as open |
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What is the storming stage of team development? |
- Team begins to address project work, technical decisions and PM approach - If members not collaborative and open to differing ideas the environment can be counterproductive |
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What is the norming stage of team development? |
- Team members begin to work together and adjust work habits to support team - Learn to trust each other |
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What is the performing stage of team development? |
-Team functions as a well-organized unit - Interdependent and work through issues smoothly |
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What is the adjourning stage of team development? |
- Team completes work and moves on from project - Typically occurs when staff is released |
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What are some personnel assessment tools? |
- Attitudinal surveys - Specific assessments - Structured interviews - Ability tests - Focus groups |
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What is the Manage project team process group? |
- Tracking team member performance, providing feedback, resolving issues and managing team changes to optimize project performance - Influences team behavior, manages conflict, resolves issues, and appraises team member performance |
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What are the inputs of Manage project team? |
- HR management plan - Project staff assignments - Team performance assessments - Issue log - Work performance reports - Organizational process assets |
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What are the tools and techniques of Manage project team? |
- Observation and conversation - Project performance appraisals - Conflict management - Interpersonal skills |
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What are the outputs of Manage project team? |
- Change requests - PM plan updates - Project docs updates - Enterprise environmental factors - Organizational process assets updates |
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What are the 5 general techniques for resolving conflict? |
- Withdraw/avoid - Smooth/accommodate - Compromise/reconcile - Force/direct - Collaborate/problem solve |
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What is the withdraw/avoid conflict resolution technique? |
Retreating from situation, postponing the issue to be better prepared or to be resolved by others |
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What is the smooth/accommodate conflict resolution technique? |
Emphasizes areas of agreement, conceding one's position to the needs of others to maintain harmony |
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What is the compromise/reconcile conflict resolution technique? |
Searching for solutions that bring some degree of satisfaction to all parties |
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What is the force/direct conflict resolution technique? |
Pushing one's viewpoint at the expense of others; offering only win-lose solutions - usually in emergency situations through power position |
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What is the collaborate/problem solve conflict resolution technique? |
Incorporating multiple viewpoints and insights from differing perspectives; requires cooperative attitude and open dialogue |
