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38 Cards in this Set
- Front
- Back
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What processes make up project human resource management? (255) |
Plan Human Resource Management Acquire Project Team Develop Project Team Manage Project Team |
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What does it mean to plan human resource management? (258) |
It is the process of identifying and documenting project roles, responsibilities, required skills, reporting relationships, and creating a staffing management plan |
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What is the key benefit of planning human resource management? (258) |
It establishes project roles and responsibilities, project organization charts, and the staffing management plan including the timetable for staff acquisition and release |
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What are the inputs for planning human resource management? (258) |
Project management plan Activity resource requirements ' Enterprise environmental factors Organizational process assets |
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What tools and techniques are necessary for planning human resource management? (258) |
Organizational charts and position descriptions Networking Organizational theory Expert judgment Meetings |
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What is the output from planning human resource management? (258) |
A human resource management plan |
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What are the three types of formats for documenting team member roles and responsibilities? (261) |
Hierarchical, matrix, and text-oriented |
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What is a hierarchical-type chart? (261) |
It is an organizational chart that shows positions and relationships in a graphical, top-down format |
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What are three examples of hierarchical-type charts? (261) |
Work breakdown structure (WBS) Organizational breakdown structure (OBS) Resource breakdown structure (RBS) |
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What is a matrix-based chart? (262) |
It is a grid that shows the project resources assigned to each work package
It is called a responsibility assignment matrix (RAM) |
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What is the difference between a high-level RAM and a lower-level RAM? (262) |
A high-level RAM defines roles and responsibilities between groups
A lower-level RAM defines roles and responsibilities within groups |
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What is a RACI chart? (262) |
A RAM which indicates who is responsible, who is accountable, who needs to be consulted, and who needs to be informed |
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What are text-oriented formats? (262) |
Detailed descriptions of team member responsibilities, usually in outline form |
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What is networking? (263) |
It is the formal and informal interaction with others in an organization, industry, or professional environment |
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What is organizational theory? (263) |
It provides information regarding the way in which people, teams, and organizational units behave |
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What does a human resource management plan include? (264) |
Roles and responsibilities Project organization charts Staffing management plans |
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What might a staffing management plan include? (265) |
Staff acquisition info Resource calendars Staff release plan Training needs Recognition and rewards Compliance Safety |
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What does it mean to acquire a project team? (267) |
It is the process of confirming human resource availability and obtaining the team necessary to complete project activities |
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What is the key benefit of acquiring a project team? (267) |
Outlining and guiding the team selection and responsibility assignment to obtain a successful team |
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What are the inputs to acquiring a project team? (267) |
Human resource management plan Enterprise environmental factors Organizational process assets |
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What tools and techniques are necessary to acquire a project team? (267) |
Pre-assignment Negotiation Acquisition Virtual teams Multi-criteria decision analysis |
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What are the outputs from acquiring a project team? (267) |
Project staff assignments Resource calendars Project management plan updates |
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What is a multi-criteria decision analysis tool? (271) |
A tool that uses several criteria to rate or score potential team members, including availability, cost, experience, ability, knowledge, skills, attitude, and international factors |
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What is a resource calendar? (272) |
A calendar that documents the time periods that each project team member is available to work on the project |
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What does it mean to develop a project team? (273) |
It is the process of improving competencies, team member interaction, and overall team environment to enhance project performance |
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What is the key benefit of developing a project team? (273) |
It results in improved teamwork, enhanced people skills and competencies, motivated employees, reduced staff turnover rates, and improved overall project performance |
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What are the inputs to developing a project team? (273) |
Human resource management plan Project staff assignments Resource calendars |
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What tools and techniques are necessary for developing a project team? (273) |
Interpersonal skills Training Team-building activities Ground rules Co-location Recognition and rewards Personnel assessment tools |
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What are the outputs from developing a project team? (273) |
Team performance assessment Enterprise environmental factors updates |
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What are the five stages of team development in the Tuckman ladder? (276) |
Forming Storming Norming Performing Adjourning |
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What is co-location? (277) |
It is placing many or all of the most active project team members in the same physical location to enhance their ability to perform as a team (AKA tight matrix) |
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What does it mean to manage a project team? (279) |
It is the process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance |
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What is the key benefit of managing a project team? (279) |
It influences team behavior, manages conflict, resolves issues, and appraises team member performance |
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What are the inputs to managing a project team? (279) |
Human resource management plan Project staff assignments Team performance assessments Issue log Work performance reports Organizational process assets |
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What tools and techniques are necessary to manage a project team? (279) |
Observation and conversation Project performance appraisals Conflict management Interpersonal skills |
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What are the outputs from managing a project team? (279) |
Change requests Project management plan updates Project document updates Enterprise environmental factors updates Organizational assets updates |
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What are the five general techniques for resolving conflicts? (283) |
Withdraw/avoid Smooth/accommodate Compromise/reconcile Force/direct Collaborate/problem solve |
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What three interpersonal skills does a project manager use most often? (284) |
Leadership Influencing Effective decision making |
