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93 Cards in this Set

  • Front
  • Back
accountable
accepts responsibility and the consequences of one's actions
adaptive skills
the ability to adjust to change
basic skills
fundamental aptitudes in reading, language, and math
certification
a credential from a state agency or a professional association awarding permission to use a special professional title; must meet pre-established competency standards
character
a person's moral behavior and qualities
cliques
small, exclusive circles of people
collegues
fellow workers in the same profession
competence
possessing necessary knowledge and skills
confidentiality
maintaining the privacy of certain matters
conflict of interest
an inappropriate relationship between personal interests and official responsibilities
conflict resolution
overcoming disagreements between two or more people
conscience
moral judgement that prohibits or opposes the violation of a previously recognized ethical principle
consensus
decision that all members agree to support
constructive criticism
viewing one's weaknesses in a way that leads to positive improvement
contingency plans
a backup plan in case the original plan doesn't work
corporate compliance
acting in accordance with laws and with a company's rules, policies, and procedures
corporate mission
special duties, functions, or purposes of a company
corrective action
steps taken to overcome a job performance problem
critical thinking
using careful analysis and objective judgement
diligent
careful in one's work
discretion
being careful about what one says and does
dismissal
involuntary termination from a job
diversity
differences, dissimilarities, variations
dress code
standards for attire and appearance
dynamic
in motion, energetic and vigorous
empathetic
relating to another person's emotions and situation
ethics
standards of conduct and moral judgement
etiquette
acceptable standards of behavior
fraud
intentional deceit through false information or misrepresentation
front-line workers
employees who have the most frequent contact with a companies customers
goal
an object or end that one strives to attain, an aim
grammar
system of word structures and arrangements
group norms
expectations or guidelines for group behavior
HIPAA
Health Insurance Portability and Accountability Act of 1996; national standards to protect the privacy of a patient's personal health information
hostile workplace
an uncomforable or unsafe work enviroment
impaired
a reduced ability to function properly
inclusive
a tendency to include everyone
insubordination
refusal to complete an assigned task
integrity
of sound moral principle
interdependence
the need to rely on one another
interpersonal relationships
connections between or among people
job shadowing
observing workers to see what their jobs are like
journal
a private, written record of a person's thoughts and experiences
judgement
comparison of options to decide which is best
license
a credential from a state agency awarding legal permission to practice; must meet pre-established qualifications
loyal
faithful to people that one is under obligation to defend or support
manners
standards of behavior based on thoughtfulness and consideration of other people
mentor
a wise, loyal advisor
morals
capability of differentiating between right and wrong
multiskilled
cross-trained to perform more than one function, often in more than one discipline
networking
interacting with a variety of people in different settings
observations
on-site learning experiences for students to view a "real-life" setting and take note of what occurs there
occupational preferences
the types of work and work settings that an individual prefers
office politics
clique-like relationships among groups of coworkers that involve scheming and plotting
official transcripts
grade reports that are printed, sealed, and mailed directly to the recipient to prevent tampering by the applicant
optimists
people who look on the bright side of things
penmanship
handwriting
personal assessments
questionnaires and tests that identify interests and evaluate abilities
personal financial management
the ability to make sound decisions about personal finances
personal image
the total impression created by a person
personal management skills
the ability to manage time, finances, stress, and change
personal skills
the ability to manage aspects of your life outside of work
personal values
things of great worth and importance
perspective
the manner in which a person views something
pessimists
people who look on the dark side of things
postsecondary
after high school
potential
an ability that can, but has not yet, come into being
practicum
a "real-life" learning experience obtained through working on-site in a health care facility while enrolled as a student (other terms: clinicals, externship, internship)
priorities
having precedence in time, order and importance
problem solving
using a systematice process to solve problems
profane
improper and contemptible
punctual
arriving for work on time
reliable
can be counted upon; trustworthy
reputation
a person's character, values, and behavior as viewed by others
respect
feeling or showing honor or esteem
role model
a person that another person aspires to be like
samples room
a place where health care facilities keep samples of drugs and medical supplies
scope of practice
boundaries that determine what a worker may and may not do a part of his or her job
self-esteem
belief in oneself; self-respect
self-worth
importance and value in oneself
sexual harassment
unwelcome, sexually oriented advances or comments
stagnant
without motion, dull, sluggish
stress management
the ability to deal with stress and overcome stressful situations
synergy
people working together in a cooperative action
systems perspective
stepping back to view an entire process to see how each component connects with the others
time management
the ability to organize and allocate one's time to increase productivity
transferable skills
skills aquired in one job that are applicable in another job
trustworthiness
ability to have confidence in the honesty, integrity and reliability of another person
unethical
a violation of standards of conduct and moral judgement
vendors
people who work for companies with which your company does business
well groomed
clean and neat
whistle blower
a person who exposes the illegal or unethical practices of another persone or of a company
work ethic
attitudes and behavior that supports good work performance