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18 Cards in this Set

  • Front
  • Back
What brings you here today?
Problem definition
When you called, what were you hoping I might be able to help you with?
Problem definition
How might I be of service to you today?
Problem definition
How can I help you?
Problem definition
How did you get my number (name)?
Referral source
What is it that (the referral source) saw or heard that would cause them enough concern to have you call me?
Problem clarification, impact on others
What is the trouble?
Problem definition
What is it that you are here to visit with me about?
Problem definition
(Who, what, when, where, how long) have the complaint behaviors occured?
Problem clarification, unpacking the details of the problem
Why come and see me now? What has changed?
Problem definition, precipitating event
Why is this a problem now?
Problem clarification, precipitating event
In what way is this a problem?
Problem clarification, personal and/or systemic impact
How does this problem affect others? Who complains and why?
Problem clarification, systemic impact
Who here is troubled/bothered by what?
Problem clarification, systemic impact
What happened that made you make an appointment now?
Problem clarification, precipitating event
What would you like to accomplish or get closure on in the next 50-minutes?
Problem definition, short term goal
What will you be doing differently when we are successful here? How will we know when we have been successful?
Problem defintion
When we have succsessfully completed therapy here, what will be different in your life and how will you know it? What would others notice?
Problem clarification, systemic impact