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18 Cards in this Set
- Front
- Back
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What brings you here today?
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Problem definition
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When you called, what were you hoping I might be able to help you with?
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Problem definition
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How might I be of service to you today?
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Problem definition
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How can I help you?
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Problem definition
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How did you get my number (name)?
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Referral source
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What is it that (the referral source) saw or heard that would cause them enough concern to have you call me?
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Problem clarification, impact on others
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What is the trouble?
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Problem definition
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What is it that you are here to visit with me about?
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Problem definition
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(Who, what, when, where, how long) have the complaint behaviors occured?
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Problem clarification, unpacking the details of the problem
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Why come and see me now? What has changed?
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Problem definition, precipitating event
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Why is this a problem now?
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Problem clarification, precipitating event
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In what way is this a problem?
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Problem clarification, personal and/or systemic impact
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How does this problem affect others? Who complains and why?
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Problem clarification, systemic impact
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Who here is troubled/bothered by what?
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Problem clarification, systemic impact
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What happened that made you make an appointment now?
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Problem clarification, precipitating event
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What would you like to accomplish or get closure on in the next 50-minutes?
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Problem definition, short term goal
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What will you be doing differently when we are successful here? How will we know when we have been successful?
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Problem defintion
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When we have succsessfully completed therapy here, what will be different in your life and how will you know it? What would others notice?
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Problem clarification, systemic impact
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