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15 Cards in this Set
- Front
- Back
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Purpose of the Policy
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-establishes policy & procedure to assess threats & potential for violence in workplace.
-Minimize & prevent possibility of threat escalating to violence. |
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Policy
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-SJ strives to provide safe environment for all
-Acts/threats of violence, intimidation, harassment, coercion not tolerated -Zero tolerance & will lead to discipline -includes use of City phones, faxes, e-mail to make above |
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Scope
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-all City employees covered
-all incidents immediately reported to Supervisor -City management responsible for prompt action |
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Examples of Violence in workplace
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-threat to or actual aggressive physical contact
-threat to or destruct City or personal property -harassing/threatening phone calls, emails, faxes -possession, use, brandishing a weapon -stalking -veiled threats of harm, intimidation |
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Common Causes of WV
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-abusive relationships
-dissatisfied customers -mental illness -disgruntled former or current employee |
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Definition of Domestic Violence
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ABUSE committed against an adult or emancipated minor
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What is ABUSE?
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-intentional/reckless cause or attempt to cause bodily injury
-sexual assault -threatening behavior or harassment -stalking -annoying contact w/ someone the abuser has or had a relationship. |
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What is the Supervisor to do if an employee comes to him/her asking for help?
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-employees encouraged to seek help
-Supe may refer to EAP, County DA, SJPD or Family Violence Center |
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EMERGENCY PROCEDURES FOR EMPLOYEE
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-ensure personal safety
-do not take unnecessary risks or confront assailant -call 911 ( 111 from City phone) |
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EMERGENCY PROCEDURES FOR DEPARTMENT DIRECTOR (FIRE CHIEF-FC)
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-Immediate contact with OER to coordinate actions, resources
-direct Staff to implement basic safety measures (lock doors, etc.) -OER to coordinate with PD & FD for security & medical needs -coordinate with OER for leave needs of impacted employees -exercise authority by granting leave needs when OER not available |
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Non-Emergency Procedures for Employee
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-inform supervisor, Fire Chief or OER
-keep record of incident -if complaint made directly to OER, response will be coordinated with FD. |
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Non-mergency procedures for Supervisor
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-Inform FC through Chain
-Document all pertinent info -submit report to FC within 24 hours of first verbal report -Copy of report to OER -all info is confidential |
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Non-emergency procedures for FC
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-receive and review report
-contact OER to see if can resolve at FD level & coordinate support. -prepare final report to OER with recommendations to solve and/or monitor situation. |
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When you encounter a violent person, you should...
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-stay calm & listen w/ courtesy patience
-maintain eye contact -move and speak slowly -be empathetic, acknowledge feelings -3'-6' distance between both -maintain a clear exit path -use delay tactics to calm person -break bigger problems into bigger ones |
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When you encounter a violent person, you should NOT.....
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-take sides or agree with their distortions
-blow off or ignore the person -use challenging body language -minimize the situation -make promises you can't keep |
