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12 Cards in this Set
- Front
- Back
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What is power?
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Ability to influence another person
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What is influence?
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Process of affecting the thoughts, behaviours and feelings of others
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What is authority?
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Right to influence others derived from power
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What are the 5 forms of interpersonal power?
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1) Reward power
2) Legitimate power 3) Coercive power 4) Referent power 5) Expert power |
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Which form of interpersonal power is the most effective?
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Expert power
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What are some criteria for using power ethically?
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Does the behaviour produce a good outcome for both internal and external stakeholders?
Does the behaviour respect the rights of all parties? Does the behaviour treat all parties equitably and fairly? |
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What are the two faces of power?
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1) Personal (used for personal gain)
2) Social (used to create motivation and groups goals) |
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What are conditions that encourage organizational politics?
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- Unclear goals
- Autocratic decision making - Ambiguous roles - Scarce resources - Uncertainty |
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What are some influence tactics?
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Assertiveness, rationality, exchange, upward appeal, coalition formation
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How can you manage political behaviour?
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First, recognize it
Open communication, clarify roles, participate as a manager in employee discussions, encourage cooperation, manage scarce resources well |
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What is employee empowerment, and what does it lead to?
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Employee empowerment is giving people authority, opportunity, motivation to take initiative
Leads to greater employee discretionary effort |
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What are the 3 ethical decision criteria?
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1) Utilitarian2) Rights3) Justice
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