Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/131

Click to flip

131 Cards in this Set

  • Front
  • Back
Informal tours must be cleared by whom
Operations Supervisor
What can not be photographed in the control room
screen faces
Who has permission to alter/make new entries in CAD files
Supervisor
Do employees have an expectation of privacy when using CAD messaging system
No
The use of the emergency message command to send messages that are of a personal or non emergency nature is prohibited during high priority events
True
When you leave the control room for breaks, must you log off the CAD and telephone system?
Yes
Unauthorized access of information from automated files is a violation of what penal code and what is it subject to
PC 502 and is subject to a fine and/or imprisonment
What criteria are needed to access any data base inquiries
Need to know, right to know
If an officer requests a printed copy of a return from the automated data base systems, the communications division must provide such copy
False
What office is responsible for making official public statements relating to department business
Public Information Office
How long are telephone and radio transmissions retained as an official record
14 months
In the location of interest field of CAD, what 3 areas are searched by CAD each time an event is created
1. Events
2. Special Situations
3. Informer
The city's policy is to administer discipline with the goal of what
Corrective action
What are 6 levels of discipline
1. training
2. DOC
3. LOR
4. Demotion
5. Suspension
6. Termination
When may a grievance be filed
At anytime
Peer support information is strictly confidential and provides assistance to members in handling of personal problems. What 4 instances are the exception to this policy
1. Where the information received must be revealed by law, such as cases of criminal conduct
2. Where peer support member is involved as a participant or witness in an incident that is part of discovery investigation
3. Where there is reason to believe that the employee intends to injure himself or another
4. Where substance abuse places the employee, citizen or fellow employees in danger
Salary increases are given only when an employee has an overall rating of Above Standard
False
When providing an employee evaluation, what criteria must be met for a supervisor to mention the use of sick leave
When it is mentioned in a positive light or there is an abuse or pattern of sick leave use.
Formal 911 service complaints are referred to whom for an investigation and what documentation must be revealed for each investigation.
Communications Manager
Relevant documentation such as logging tapes and copies of CAD records
Name 4 instances when the Communications Manager must be notified after hours
1. Dispatcher injury that requires hospitalized
2. Paramedics have been called for an on duty dispatcher
3. DRT call out
4. Officer involved shooting
Citizens that have dead batteries in their cars at the airport parking lots can call what number for assistance
Ampco System Parking 277-3145
What are the 2 dedicated ring down lines for the airport
Airport Red
Airport White
A LEO alarm verification is what type of an alarm
Verification of an off duty law enforcement officer when he is boarding an aircraft in possession of his service weapon.
A RAN alarm is a red alarm in terminal C north check point
FALSE
It is a red alarm in terminal A north check point
Cataloged alarms at the airport shall be entered in the event mask with what symbol preceding the alarm code
#
What alarms at the airport are priority one events
1. Red and ETD check point
2. Person on ramp or runway
3. AOA access breech - unk susp
4. Bag belts, Bag chutes
What is the definition of a profile subject at the airport
Any person with a large amount of money when buying a ticket or seen at check point xray, a person that purchases a quick turn around ticket, or any suspicious person
An ALERT3 indicates what type of call
An aircraft is in an accident on or near the airport.. C1000
What are the 7 types of alarms at the airport
1. check point
2. airport operating area door
3. airport operating area gate
4. ETD
5. CTX
6. LEO
7. fire alarms
Mail and fax reports are processed how many times a week
3 times
Monday, Wednesday and Saturday
When is TRAC open
7 days a week, including weekends and holidays
from 1200-1600
What mandatory reports are taken 24 hours a day 7 days a week
1. Missing person
2. Missing person cancellations
3. Lost/Stolen license plates
4. Mandatory reports from hospitals or care facilities, school teachers, etc...
What are 4 types of reports taken in TRAC
1. Abandoned bicycles
2. Annoying/harassing phone calls
3. Auto burglary
4. Bad checks
What form number in TRAC is used as a narrative page also
Form 3
What types of missing person reports can be taken in TRAC
1. Person is 12 yrs or older
2. Person is not at risk
3. There is no indication of foul play or suscir
4. Walk aways/runaways from group homes, board & care homes & private resd
5. Parental abduction
What types of information must be on a missing persons cancellation form
1. Case number
2. Name and DOB of MP
3. Date and time of cancellation
4. Cancelled by - RP name and relationship to MP
5. Officers name/badge #
6. Calltaker taking the cancellation name and badge
7. MUPS disposition code
8. Narrative explaining how they were found
Reports on lost cell phones can be taken in TRAC
NO
ACD stands for
Automatic Call Distributor
2 options if the call has been transferred the maximum amount of times already
1. Take the info from the citizen and relay it to the appropriate agency
2. Transfer the called to the agency and remain on the line for the duration of the call
What does CIT stand for
Crisis Intervention Team
Live CAD information is limited to the last 60 days
False.. 90 days
When the emergency new button is activated, that indicates what kind of information
New priority 1 events that have not been viewed by the recipient
An event that's series is 3001 is what type of an event
Service type
SJSVC
Threats against an officer shall be routed as what type of an event, using what address
422 - Criminal threats
855 N. San Pedro St.
TRAC stands for
Telephone Report Automated Center
What types of calls from malls can a calltaker turn over to security
911 hang ups
When contacting the Chief Special Agent for a live trace or listing.. what 4 things must we provide.
1. San Jose 911 PSAP and your badge #
2. Reason the request is being made
3. Phone # or address to be checked
4. Bridge phone # for call back
Name the 4 bureaus at SJPD
1. Bureau of Technical Services
2. Bureau of Administration
3. Bureau of Investigation
4. Bureau of Field Operations
What are 4 units of the Communications Division
1. Operations unit
2. Administrative unit
3. Support Services unit
4. Training unit
When shall the division uniform be worn
While on duty, to and from work and while attending an authorized department function.
Cell phone use
Cell phone use shall be kept to a minimum and be done during breaks. Cell phones shall be turned off or placed in vibrate or silent mode.
Who is the BTS commander
Deputy Chief Donald K. Anders
What should a dispatcher that is reporting late for duty do:
Check in with the supervisor immediately upon arrival
Reporting lost or stolen equipment:
Whenever city issued property has been lost or stolen, employee shall prepare a memo to the Comm Manager detailing how the theft or loss occurred.
What missing person report is not taken in TRAC
If they are under 12 or at risk.
How long do you have to create an event for priority 1 and 2 events
90 seconds
How long do you have for priority 3 and 4 calls
3 minutes
What are the four types of tows that are requested by field units?
1. tow for storage
2. tow for impound
3. tow for stolen veh recovery
4. citizen request (non preference tow)
LTOW stands for what?
Late tow.. tow company exceeded the 25 minute time limit
The type code for a probation check on an adult is what?
JAQA
It is communications responsibility to notify the coroner
FALSE.. it's the officer's
A probation/parole officer's home phone number can be given to an officer
FALSE
What are the 5 things that you need to do when ordering a board up crew?
1. Contractor must be told why the service is being requested
2. size of the area to be covered
3. for doors and windows, whether it is metal or wood frame
4. police evt number
5. log the evt#, date and time you paged, if they are responding and police evt# in board up book. Call ext 3037 and leave message w/police evt#, date and time
What are the channels that the service dispatcher monitors while working service?
SJ09, SJ10 and SJ11
What types of events does animal control respond to?
1. Securing stray or dangerous animals
2. barking dogs
3. animal licensing
4. animal related code enforcement facilitating the retrieval of injured or dead animals
What are two ways to find a phone number for a registered owner of a vehicle?
The phone book, cross directory
or RMS file
The traffic advisory gets updated every ___ minutes
15
When you confirm a warrant out of another agency and have that warrant sent to San Jose Warrants, who else do you need to notify?
Warrant division via telephone or an ADMIN message
Warrants confirmed out of the Santa Clara County Sheriff's Department are sent where?
Main jail
What is the primary function of the Radio Dispatcher?
Radio operation
What does the acronym ETS stand for
Electronic Tracking System
An alarm activation at PRPR is typed and prioritized as what?
Priority 1 event using the type code 1033P
Varda alarms are transmitted on the police channels. How many times does the announcement transmit and for how long?
The alarm is normally transmitted three times for a total of 18 seconds
At what intervals shall units be security checked by their dispatcher on the following calls?
All report calls
In progress non emergency
In progress emergency
All report calls - 60 min
In progress non emer - 15 min
In progress emers - 3 min
Who carries the WRAP restraint device and what other department must respond when the WRAP is used?
The District Sgt and the paramedics, code 3 should be sent
When a unit advised he has a failure to yield, the correct response by the dispatcher is "61Y1 I copy you're in pursuit"
FALSE..it should be "61Y1, I copy you are attempting to stop a vehicle"
After receiving a code 99 activation from a field unit, the dispatcher will try to raise that unit, if after the first attempt no acknowledgment is received, what is the next action to be taken?
Dispatch the basic emergency response and initiate code 33 on the channel
What are 3 examples of essential radio traffic that can be handled while a channel is restricted?
1. transmission which are necessary to ensure the safety of the officers or others
2. transmissions pertaining to status changes
3. transmissions advising of emergency traffic
What are 3 examples of the limited radio traffic permitted while the channel is code 33?
1. the nature of the code 33
2. the nature of the incoming priority call
3. the impact dispatch of the incoming call will have on officer/public safety
A Basic Response team consists of what units?
1. 2 units responding to the scene code 3
2. 2 units responding to the scene code 1
3. 1 Supv/Sgt responding to the scene code 1
What are the two types of fill requests an officer can ask for?
Code 1 or Code 3
A statewide criminal history may not be broadcast over the air unless the following exists, there is _____________ to believe the immediate safety of the officer and or public is at ________________.
Reasonable cause
Significant risk
What does the disposition code D.V.A.N.3 mean?
Citation issued, hazardous violation, vehicle code violation, asian subject, no search was conducted of the vehicle, 3 stops/persons
List 5 of the out type codes:
10-10 - officer's home
10-16 - pick up
10-19OD - enr to PAB off duty
10-7B - personal
10-7CT - court
List 5of the on-view type codes
10-7FU - follow up
10-7PC - premise check
10-7PR - prevention
FOOT - foot patrol
PRMCK - premise check
The acronym TABS stands for:
Truancy Abatement/Burglary Suppression
Which unit directly reports to the Chief of Police?
VICE
A unit with the identifier of 51A3 is what type of unit?
Emergency unit
A badge number with an X on it is assigned to what employee?
Communications
The channel dispatcher has the responsibility to notify a Sgt/Lt/Comm Supv in what situations? Name 10
1. major disaster
2. Code 20/Code 30
3. Homicide
4. Shootings
5. Stabbings
6. Suicide
7. Barricade
8. Officer involved shooting
9. riot
10. civil disturbance
An event can't be cancelled by the channel dispatcher unless who approves it?
District Sgt or higher or Communications Supv.
The departments helicopter should be advised of what types of events?
1. All veh and foot pursuits
2. Area searches
3. Code 20/Code 30's
4. All calls involving officer safety
5. Any other incident where the safety of a citizen is in jeopardy and helicopter aerial support would assist in capture of the susp or assist to ground officers
What are the working hours for the Curfew Center?
Thurs - Saturday, 2200 - 0500 hrs
What is the event type code for a lojack hit?
1033L
What is the primary function of the Radio Dispatcher?
Radio operation
What does the acronym ETS stand for
Electronic Tracking System
An alarm activation at PRPR is typed and prioritized as what?
Priority 1, type code 1033P
Varda alarms are transmitted on the police channels. How many times does the announcement transmit and for how long?
3 times for a total of 18 seconds
At what intervals shall units be security checked by their dispatcher on the following calls:
All report calls - 60 min
IP non emer calls - 15 min
IP emer calls - 3 min
Who carries the WRAP restraint device and what other dept must respond when the WRAP is used?
District Sgt and the paramedics need to be sent code 3
When a unit advised he has a failure to yield, the correct response by the dispatcher is "6Y21 copy you're in pursuit?"
FALSE.. "attempting to stop a vehicle"
After receiving a C99 activation from a field unit, the dispatcher will try to raise that unit, if after the first attempt no acknowledgment is received, what is the next action to be taken?
Dispatch the basic emer response and initiate a code 33 on the channel
What are the 3 examples of essential radio traffic that can be handled while a channel is restricted?
1. transmissions which are necessary to ensure the safety of the officers or others
2. transmissions pertaining to the status changes
3. transmissions advising of emergency traffic
What are three examples of the limited radio traffic permitted while the channel is C33?
1. the nature of the code 33
2. the nature of the incoming priority call
3. the impact dispatch of the incoming call will have on officer/public safety
What are the two types of fill requests an officer can ask for?
Code 1 and code 3
A basic response team consists of what units?
2 units responding code 3
2 units responding code 1
1 Sgt responding code 1
A statewide criminal history may not be broadcast over the air unless the following exist, there is _________ to believe the immediate safety of the officer and or public is at ___________________
Reasonable cause
Significant risk
What does the disposition D,V,A,N,3 mean?
citation issued, hazardous violation, vehicle code violation, asian, no search, 3 stops
List 5 of the out type codes.
10-10 officer's home
10-16 pick up
10-19OD enr to PAB off duty
7B personal
7CT court
List 5 of the on-view type codes
7FU follow up
7PC premise check
7PR prevention
FOOT foot patroll
PRMCK premise check
The acronym TABS stands for what
Truancy Abatement, Burglary Suppression
Which unit directly reports to the Chief of Police?
VICE
A unit with the identifier of 52A3
emergency unit
A badge number with an "x" in it is assigned to what employee?
communications
The channel dispatcher has the responsibility to notify a Sgt/Lt/Comm Supv in what situations?
1. major disaster
2. code 20/code 30
3. homicide
4. shootings
5. stabbings
An event can't be cancelled by the channel dispatcher unless who approves it?
District Sgt or higher or Comm Supv
The departments helicopter should be advised of what types of events?
1. all veh and foot pursuits
2. area searches
3. code 20 and code 30
4. all calls involving officer safety
5. any other incident where the safety of a citizen is in jeopardy & helicopter aerial support would assist in capture of the susp or assist to ground officers
What are the working hours for the curfew center?
Thurs-Sat 2200-0500 hours
What is the event type code for a lojack hit?
1033L
What are the four types of tows that are requested by field units?
1. tow for storage
2. tow for impound
3. tow for stolen veh recovery
4. citizen request (non preference tow)
LTOW stands for what?
late tow.. they violated the 25 minute respond time on a tow
The type code for a probation check on an adult is what?
JAQA
It is communications responsibility to notify the coroner?
FALSE.. it's the officers
A probation/parole officers home phone number can be given to an officer
FALSE
What are the five things that you need to do when ordering a board up crew?
1. contractor must be told why the svc is being requested
2. size of the area to be covered
3. for doors/windows, whether it is metal or wood frame
4. police evt #
5. log the evt #, date & time yu paged, if they are responding & police evt # in board up book. Call ext 3037 and leave a msg w/police evt#, date and time
What are the channels that the service dispatcher monitors while working service
SJ09, SJ10, SJ11
What types of events does animal control respond to?
1. securing stray or dangerous animals
2. barking dogs
3. animal licensing
4. animal related code enforcement facilitating the retrieval of injured or dead animals
What are two ways to find a phone number for a registered owner of a vehicle
phone book, cross directory
or RMS file
The traffic advisory gets updated every_______ minutes
15
When you confirm a warrant out of another agency and have that warrant sent to San Jose warrants, who else do you need to notify?
Warrants unit via telephone or ADMIN message
Warrants confirmed out of the SO Dept are sent where?
Main jail