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131 Cards in this Set
- Front
- Back
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Informal tours must be cleared by whom
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Operations Supervisor
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What can not be photographed in the control room
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screen faces
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Who has permission to alter/make new entries in CAD files
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Supervisor
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Do employees have an expectation of privacy when using CAD messaging system
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No
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The use of the emergency message command to send messages that are of a personal or non emergency nature is prohibited during high priority events
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True
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When you leave the control room for breaks, must you log off the CAD and telephone system?
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Yes
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Unauthorized access of information from automated files is a violation of what penal code and what is it subject to
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PC 502 and is subject to a fine and/or imprisonment
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What criteria are needed to access any data base inquiries
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Need to know, right to know
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If an officer requests a printed copy of a return from the automated data base systems, the communications division must provide such copy
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False
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What office is responsible for making official public statements relating to department business
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Public Information Office
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How long are telephone and radio transmissions retained as an official record
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14 months
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In the location of interest field of CAD, what 3 areas are searched by CAD each time an event is created
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1. Events
2. Special Situations 3. Informer |
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The city's policy is to administer discipline with the goal of what
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Corrective action
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What are 6 levels of discipline
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1. training
2. DOC 3. LOR 4. Demotion 5. Suspension 6. Termination |
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When may a grievance be filed
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At anytime
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Peer support information is strictly confidential and provides assistance to members in handling of personal problems. What 4 instances are the exception to this policy
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1. Where the information received must be revealed by law, such as cases of criminal conduct
2. Where peer support member is involved as a participant or witness in an incident that is part of discovery investigation 3. Where there is reason to believe that the employee intends to injure himself or another 4. Where substance abuse places the employee, citizen or fellow employees in danger |
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Salary increases are given only when an employee has an overall rating of Above Standard
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False
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When providing an employee evaluation, what criteria must be met for a supervisor to mention the use of sick leave
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When it is mentioned in a positive light or there is an abuse or pattern of sick leave use.
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Formal 911 service complaints are referred to whom for an investigation and what documentation must be revealed for each investigation.
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Communications Manager
Relevant documentation such as logging tapes and copies of CAD records |
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Name 4 instances when the Communications Manager must be notified after hours
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1. Dispatcher injury that requires hospitalized
2. Paramedics have been called for an on duty dispatcher 3. DRT call out 4. Officer involved shooting |
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Citizens that have dead batteries in their cars at the airport parking lots can call what number for assistance
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Ampco System Parking 277-3145
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What are the 2 dedicated ring down lines for the airport
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Airport Red
Airport White |
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A LEO alarm verification is what type of an alarm
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Verification of an off duty law enforcement officer when he is boarding an aircraft in possession of his service weapon.
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A RAN alarm is a red alarm in terminal C north check point
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FALSE
It is a red alarm in terminal A north check point |
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Cataloged alarms at the airport shall be entered in the event mask with what symbol preceding the alarm code
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#
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What alarms at the airport are priority one events
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1. Red and ETD check point
2. Person on ramp or runway 3. AOA access breech - unk susp 4. Bag belts, Bag chutes |
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What is the definition of a profile subject at the airport
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Any person with a large amount of money when buying a ticket or seen at check point xray, a person that purchases a quick turn around ticket, or any suspicious person
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An ALERT3 indicates what type of call
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An aircraft is in an accident on or near the airport.. C1000
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What are the 7 types of alarms at the airport
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1. check point
2. airport operating area door 3. airport operating area gate 4. ETD 5. CTX 6. LEO 7. fire alarms |
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Mail and fax reports are processed how many times a week
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3 times
Monday, Wednesday and Saturday |
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When is TRAC open
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7 days a week, including weekends and holidays
from 1200-1600 |
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What mandatory reports are taken 24 hours a day 7 days a week
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1. Missing person
2. Missing person cancellations 3. Lost/Stolen license plates 4. Mandatory reports from hospitals or care facilities, school teachers, etc... |
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What are 4 types of reports taken in TRAC
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1. Abandoned bicycles
2. Annoying/harassing phone calls 3. Auto burglary 4. Bad checks |
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What form number in TRAC is used as a narrative page also
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Form 3
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What types of missing person reports can be taken in TRAC
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1. Person is 12 yrs or older
2. Person is not at risk 3. There is no indication of foul play or suscir 4. Walk aways/runaways from group homes, board & care homes & private resd 5. Parental abduction |
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What types of information must be on a missing persons cancellation form
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1. Case number
2. Name and DOB of MP 3. Date and time of cancellation 4. Cancelled by - RP name and relationship to MP 5. Officers name/badge # 6. Calltaker taking the cancellation name and badge 7. MUPS disposition code 8. Narrative explaining how they were found |
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Reports on lost cell phones can be taken in TRAC
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NO
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ACD stands for
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Automatic Call Distributor
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2 options if the call has been transferred the maximum amount of times already
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1. Take the info from the citizen and relay it to the appropriate agency
2. Transfer the called to the agency and remain on the line for the duration of the call |
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What does CIT stand for
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Crisis Intervention Team
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Live CAD information is limited to the last 60 days
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False.. 90 days
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When the emergency new button is activated, that indicates what kind of information
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New priority 1 events that have not been viewed by the recipient
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An event that's series is 3001 is what type of an event
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Service type
SJSVC |
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Threats against an officer shall be routed as what type of an event, using what address
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422 - Criminal threats
855 N. San Pedro St. |
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TRAC stands for
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Telephone Report Automated Center
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What types of calls from malls can a calltaker turn over to security
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911 hang ups
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When contacting the Chief Special Agent for a live trace or listing.. what 4 things must we provide.
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1. San Jose 911 PSAP and your badge #
2. Reason the request is being made 3. Phone # or address to be checked 4. Bridge phone # for call back |
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Name the 4 bureaus at SJPD
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1. Bureau of Technical Services
2. Bureau of Administration 3. Bureau of Investigation 4. Bureau of Field Operations |
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What are 4 units of the Communications Division
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1. Operations unit
2. Administrative unit 3. Support Services unit 4. Training unit |
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When shall the division uniform be worn
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While on duty, to and from work and while attending an authorized department function.
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Cell phone use
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Cell phone use shall be kept to a minimum and be done during breaks. Cell phones shall be turned off or placed in vibrate or silent mode.
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Who is the BTS commander
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Deputy Chief Donald K. Anders
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What should a dispatcher that is reporting late for duty do:
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Check in with the supervisor immediately upon arrival
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Reporting lost or stolen equipment:
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Whenever city issued property has been lost or stolen, employee shall prepare a memo to the Comm Manager detailing how the theft or loss occurred.
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What missing person report is not taken in TRAC
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If they are under 12 or at risk.
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How long do you have to create an event for priority 1 and 2 events
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90 seconds
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How long do you have for priority 3 and 4 calls
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3 minutes
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What are the four types of tows that are requested by field units?
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1. tow for storage
2. tow for impound 3. tow for stolen veh recovery 4. citizen request (non preference tow) |
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LTOW stands for what?
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Late tow.. tow company exceeded the 25 minute time limit
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The type code for a probation check on an adult is what?
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JAQA
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It is communications responsibility to notify the coroner
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FALSE.. it's the officer's
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A probation/parole officer's home phone number can be given to an officer
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FALSE
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What are the 5 things that you need to do when ordering a board up crew?
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1. Contractor must be told why the service is being requested
2. size of the area to be covered 3. for doors and windows, whether it is metal or wood frame 4. police evt number 5. log the evt#, date and time you paged, if they are responding and police evt# in board up book. Call ext 3037 and leave message w/police evt#, date and time |
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What are the channels that the service dispatcher monitors while working service?
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SJ09, SJ10 and SJ11
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What types of events does animal control respond to?
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1. Securing stray or dangerous animals
2. barking dogs 3. animal licensing 4. animal related code enforcement facilitating the retrieval of injured or dead animals |
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What are two ways to find a phone number for a registered owner of a vehicle?
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The phone book, cross directory
or RMS file |
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The traffic advisory gets updated every ___ minutes
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15
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When you confirm a warrant out of another agency and have that warrant sent to San Jose Warrants, who else do you need to notify?
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Warrant division via telephone or an ADMIN message
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Warrants confirmed out of the Santa Clara County Sheriff's Department are sent where?
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Main jail
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What is the primary function of the Radio Dispatcher?
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Radio operation
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What does the acronym ETS stand for
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Electronic Tracking System
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An alarm activation at PRPR is typed and prioritized as what?
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Priority 1 event using the type code 1033P
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Varda alarms are transmitted on the police channels. How many times does the announcement transmit and for how long?
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The alarm is normally transmitted three times for a total of 18 seconds
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At what intervals shall units be security checked by their dispatcher on the following calls?
All report calls In progress non emergency In progress emergency |
All report calls - 60 min
In progress non emer - 15 min In progress emers - 3 min |
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Who carries the WRAP restraint device and what other department must respond when the WRAP is used?
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The District Sgt and the paramedics, code 3 should be sent
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When a unit advised he has a failure to yield, the correct response by the dispatcher is "61Y1 I copy you're in pursuit"
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FALSE..it should be "61Y1, I copy you are attempting to stop a vehicle"
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After receiving a code 99 activation from a field unit, the dispatcher will try to raise that unit, if after the first attempt no acknowledgment is received, what is the next action to be taken?
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Dispatch the basic emergency response and initiate code 33 on the channel
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What are 3 examples of essential radio traffic that can be handled while a channel is restricted?
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1. transmission which are necessary to ensure the safety of the officers or others
2. transmissions pertaining to status changes 3. transmissions advising of emergency traffic |
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What are 3 examples of the limited radio traffic permitted while the channel is code 33?
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1. the nature of the code 33
2. the nature of the incoming priority call 3. the impact dispatch of the incoming call will have on officer/public safety |
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A Basic Response team consists of what units?
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1. 2 units responding to the scene code 3
2. 2 units responding to the scene code 1 3. 1 Supv/Sgt responding to the scene code 1 |
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What are the two types of fill requests an officer can ask for?
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Code 1 or Code 3
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A statewide criminal history may not be broadcast over the air unless the following exists, there is _____________ to believe the immediate safety of the officer and or public is at ________________.
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Reasonable cause
Significant risk |
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What does the disposition code D.V.A.N.3 mean?
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Citation issued, hazardous violation, vehicle code violation, asian subject, no search was conducted of the vehicle, 3 stops/persons
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List 5 of the out type codes:
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10-10 - officer's home
10-16 - pick up 10-19OD - enr to PAB off duty 10-7B - personal 10-7CT - court |
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List 5of the on-view type codes
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10-7FU - follow up
10-7PC - premise check 10-7PR - prevention FOOT - foot patrol PRMCK - premise check |
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The acronym TABS stands for:
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Truancy Abatement/Burglary Suppression
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Which unit directly reports to the Chief of Police?
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VICE
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A unit with the identifier of 51A3 is what type of unit?
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Emergency unit
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A badge number with an X on it is assigned to what employee?
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Communications
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The channel dispatcher has the responsibility to notify a Sgt/Lt/Comm Supv in what situations? Name 10
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1. major disaster
2. Code 20/Code 30 3. Homicide 4. Shootings 5. Stabbings 6. Suicide 7. Barricade 8. Officer involved shooting 9. riot 10. civil disturbance |
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An event can't be cancelled by the channel dispatcher unless who approves it?
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District Sgt or higher or Communications Supv.
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The departments helicopter should be advised of what types of events?
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1. All veh and foot pursuits
2. Area searches 3. Code 20/Code 30's 4. All calls involving officer safety 5. Any other incident where the safety of a citizen is in jeopardy and helicopter aerial support would assist in capture of the susp or assist to ground officers |
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What are the working hours for the Curfew Center?
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Thurs - Saturday, 2200 - 0500 hrs
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What is the event type code for a lojack hit?
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1033L
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What is the primary function of the Radio Dispatcher?
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Radio operation
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What does the acronym ETS stand for
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Electronic Tracking System
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An alarm activation at PRPR is typed and prioritized as what?
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Priority 1, type code 1033P
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Varda alarms are transmitted on the police channels. How many times does the announcement transmit and for how long?
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3 times for a total of 18 seconds
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At what intervals shall units be security checked by their dispatcher on the following calls:
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All report calls - 60 min
IP non emer calls - 15 min IP emer calls - 3 min |
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Who carries the WRAP restraint device and what other dept must respond when the WRAP is used?
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District Sgt and the paramedics need to be sent code 3
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When a unit advised he has a failure to yield, the correct response by the dispatcher is "6Y21 copy you're in pursuit?"
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FALSE.. "attempting to stop a vehicle"
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After receiving a C99 activation from a field unit, the dispatcher will try to raise that unit, if after the first attempt no acknowledgment is received, what is the next action to be taken?
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Dispatch the basic emer response and initiate a code 33 on the channel
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What are the 3 examples of essential radio traffic that can be handled while a channel is restricted?
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1. transmissions which are necessary to ensure the safety of the officers or others
2. transmissions pertaining to the status changes 3. transmissions advising of emergency traffic |
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What are three examples of the limited radio traffic permitted while the channel is C33?
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1. the nature of the code 33
2. the nature of the incoming priority call 3. the impact dispatch of the incoming call will have on officer/public safety |
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What are the two types of fill requests an officer can ask for?
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Code 1 and code 3
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A basic response team consists of what units?
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2 units responding code 3
2 units responding code 1 1 Sgt responding code 1 |
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A statewide criminal history may not be broadcast over the air unless the following exist, there is _________ to believe the immediate safety of the officer and or public is at ___________________
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Reasonable cause
Significant risk |
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What does the disposition D,V,A,N,3 mean?
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citation issued, hazardous violation, vehicle code violation, asian, no search, 3 stops
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List 5 of the out type codes.
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10-10 officer's home
10-16 pick up 10-19OD enr to PAB off duty 7B personal 7CT court |
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List 5 of the on-view type codes
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7FU follow up
7PC premise check 7PR prevention FOOT foot patroll PRMCK premise check |
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The acronym TABS stands for what
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Truancy Abatement, Burglary Suppression
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Which unit directly reports to the Chief of Police?
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VICE
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A unit with the identifier of 52A3
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emergency unit
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A badge number with an "x" in it is assigned to what employee?
|
communications
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The channel dispatcher has the responsibility to notify a Sgt/Lt/Comm Supv in what situations?
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1. major disaster
2. code 20/code 30 3. homicide 4. shootings 5. stabbings |
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An event can't be cancelled by the channel dispatcher unless who approves it?
|
District Sgt or higher or Comm Supv
|
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The departments helicopter should be advised of what types of events?
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1. all veh and foot pursuits
2. area searches 3. code 20 and code 30 4. all calls involving officer safety 5. any other incident where the safety of a citizen is in jeopardy & helicopter aerial support would assist in capture of the susp or assist to ground officers |
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What are the working hours for the curfew center?
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Thurs-Sat 2200-0500 hours
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What is the event type code for a lojack hit?
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1033L
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What are the four types of tows that are requested by field units?
|
1. tow for storage
2. tow for impound 3. tow for stolen veh recovery 4. citizen request (non preference tow) |
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LTOW stands for what?
|
late tow.. they violated the 25 minute respond time on a tow
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The type code for a probation check on an adult is what?
|
JAQA
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It is communications responsibility to notify the coroner?
|
FALSE.. it's the officers
|
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A probation/parole officers home phone number can be given to an officer
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FALSE
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What are the five things that you need to do when ordering a board up crew?
|
1. contractor must be told why the svc is being requested
2. size of the area to be covered 3. for doors/windows, whether it is metal or wood frame 4. police evt # 5. log the evt #, date & time yu paged, if they are responding & police evt # in board up book. Call ext 3037 and leave a msg w/police evt#, date and time |
|
|
What are the channels that the service dispatcher monitors while working service
|
SJ09, SJ10, SJ11
|
|
|
What types of events does animal control respond to?
|
1. securing stray or dangerous animals
2. barking dogs 3. animal licensing 4. animal related code enforcement facilitating the retrieval of injured or dead animals |
|
|
What are two ways to find a phone number for a registered owner of a vehicle
|
phone book, cross directory
or RMS file |
|
|
The traffic advisory gets updated every_______ minutes
|
15
|
|
|
When you confirm a warrant out of another agency and have that warrant sent to San Jose warrants, who else do you need to notify?
|
Warrants unit via telephone or ADMIN message
|
|
|
Warrants confirmed out of the SO Dept are sent where?
|
Main jail
|
