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110 Cards in this Set

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What is an endeavor to accomplish a specific obj through a unique set of interrelated tasks and the effective utilization of resources?
project
What part of a project is usually defined in terms of scope, schedule, and cost?
objective
Successful accomplishment of project objective is usually constrained by 4 factors
1. scope
2. cost
3. schedule
4. customer satisfaction
best regular communication medium for consulting
determined by customer
What is a collection of several projects?
program
What document specifies the needs & requirements by the customer?
RFP
What must the front-end in managing a project be focused on?
baseline plan
Team has been contracted to build software based ERP...client will pay 43000 for system. What type of contract?
Fixed Price
The purpose of a RFP is to state in detail what is required, from the customer's POV, to address the...
identified need
The TRW case study exemplifies what project attribute?
uncertainty
The RFP must include the customer requirements which define .... and attributes.
specifications
What type of contract will the customer pay the contractor a set amount regardless of how much work actually costs the contractor?
fixed-price
Business/Govnt may hold ... mtg to explain RFP and answer ?s from interested contractors
bidders
What is the first step in the project selection process?
develop set of criteria to evaluate each opportunity
What is it called to determine whether to go forward with prep of proposal?
bid/no bid decision
A "red team" review refers to...
contractor's proposal evaluation
The obj of the ... section of the proposal is to convince the customer that the contractor can do the proposed work and achieve the results
management
What is a major benefit of using project management for the consultant?
job satisfaction
What lists the major project tasks & name of the person, organization, subcontractor, for each task?
responsibility matrix
Customers will sometimes have a final opp for contractors to convince them that their proposal will provide the best value by allowing them to submit...
BAFO - best & final offer
A failed proposal effort is sometimes legally challenged through a ...
protest
The emphasis on perfecting verbal proposal presentations illustrates the...function of proposals
marketing
US Army case study illustrates the 2 most important administrative input requirements needed to create an external project - funding & a ...
pipeline
What stage is performing the project?
3
What are the 2 parts of the project life cycle?
detailed planning & implementation
What is the most common formal document implemented during phase 3?
progress report
...the project involves measuring actual and planned progress
controlling
A regular ... should be established for comparing actual progress with planned progress
reporting period
The ... section of the proposal has the purpose of convincing the customer that the consultant understands the need/problem and can provide the least risky/most beneficial solution
technical
A proactive organization sees it's environment as a source of ...
inspiration
What should be monitored to avoid early termination of project?
customer satisfaction
Delivering a different human resource from that in the proposal is called...
bait 'n switch
What is a major advantage of using external consultants relative to internal consultants?
objectivity
To be an effective consultant in a matrix org, it's advisable to promote...
communication
What plans the structure of project activities?
WBS
If students feel bias, should consult...
instructor
What was a benefit in the Boeing case?
won subsequent project proposal with the army
When a customer publicizes an RFP they have no intention of funding, they are said to be...
on a fishing expedition
In bid/no bid decision, considering rep is important b/c...
could be enhanced by proposal submission

could be negatively affected by submission
When collaborating with unfamiliar sub-contractors, recommened to have them perform...
value-added tasks not on critical path
does scheduling involve measuring actual progress & comparing it to planned progress?
No - controlling
Does the project control process continue throughout the project phase of the life cycle?
no...that's not even a phase
Is the purpose of properly terminating the project to appropriately reward the manager?
No - learn for future projects
Is it true that in many situations a formal RFP may not be available?
True
A statement of work is a required component of an RFP
true
In many situations a request for proposal does not involve soliciting competitive proposals from external contractors
true
Pre RFP/proposal by contractor are considered marketing or business development and are never charged to the customer
False
Internal competition should be considered before preparing proposal
true
a responsibility matrix is a legal contract btwn customer & client that binds contractor
false
Scheduling determines what needs to be done, who will do it, how long it will take, and how much it will cost.
false
Proposals should attempt to set expectations low so the contractor can easily exceed them
false
overhead is the amount the contractor may want to include to cover the unexpected
false - contingency
deliverables are the tangible items that the contractor is to supply at the end of the project
false
the RFP should indicate the due date by which the customer expects proposal submission
true
business customers & contractors consider RFP/proposal process to be competitive situation
true
The obj of a project is usually defined in terms of resources, schedule, cost
false - scope
some projects have infinite life spans
false
combo of assumptions and estimates allow for complete certainty that the project obj will be completely accomplished
false
the scope of the project is all work that must be done in order to satisfy the customer that the deliverables meet requirements
true
a good source for federal RFPs is the Daily News
false
The objective of a project is defined in terms of resources, schedule, and cost.
false - scope
A project has a specific time frame, or finite life span.
true
The second phase of the project life cycle is the implementation of proposed solution
false - solution
Your team has been contracted to build ERP systme for manuf. The client has agreed to pay 43000 for the system and travel expenses. What type of contract is this?
hybrid
What are 3 project attributes?
objective
tasks
resources
timeframe
customer
stakeholders
What are the 4 phases?
1. identify problem - RFP
2. proposed solution - proposal
3. Perform - progress reports
4. Terminate - final report
What is the WBS?
groups tasks into logical clusters & identifies subtasks

Nodes marked with owner, task number, and name
Deliverables are tangible items a contractor must supply
true
What does SOW mean?
statement of work

deals with the scope of project, outlines tasks/work elements customer wants contractor to perform
What are examples of evaluation criteria that might be included in an RFP?
experiences with similar projects

technical approach

schedule

cost
List the 4 steps of project selection
1. Develop criteria
2. List assumptions
3. Gather data/info
4. Evaluate each opp against criteria
Proposals should attempt to promise more than expected & tend to be a little overly optimistic
false
contingency is the amt the contractor may want to include to cover unexpected
true
Proposals are often organized into 3 sections:
technical
management
cost
The obj of the ... section of the contractor proposal is to convince the customer that the contractor can do the proposed work and achieve the intended results
management
What must the contractor convince the customer of in the proposal?
objective can be met/problem solved

realistic & reasonable cost

contractor competent and has resources
What are 3 items a contractor must consider when determining the price for a proposed project?
input from task list

estimated hyp/actual by category for each task

RFP might offer constraints
What are 3 criteria that might be used by customer to evaluate proposals
1. competence/reputation

2. price

3. willing to meet objective
A work analysis chare is a hierarchical tree of products usually identifying org/individual responsible for each work package
False - WBS
purpose of properly terminating project is to learn from experience gained on project in order to improve future performance
true
The recommended communication style for proposal presentations is
extemporaneous
What are 3 steps in planning a project?
1. clearly define project obj
2. time estimate
3. cost estimate
What are benefits to teamwork?
flexible

commitment

better quality
Which project factor contrains the objective?
scope
What are some project attributes?
uncertainty
timeframe
objective
resources
What is "minimal risk?"
no more than in normal activities
What are pieces of project scope?
objectives
Phase 1 of the cycle ends with...
RFP
What is the purpose of an RFP?
define customer need
What are RFP elements?
deliverables

proposal due date

schedule
What are bid/no bid factors?
risk

competition

proposal resources

project resources
What is the level of risk to contractor created by fixed price contracts?
HIGH
What is level of risk to customer created by cost reimburseable contracts?
HIGH
What is a cost-reimbursable contract?
all actual costs reimbursed
BAFO?
best and final offer
What are the associated methods for each of the following IRB principles:

respect for persons

beneficence

justice
selection

risk/benefit

informed consent
Two consequences of early project termination by dissatisfied customer?
financial loss

bad reputation
What is the ideal manager style?
participative & delegative
Project manager provides leadership for which functions?
planning

organizing

controlling
Helpful skills for the project manager?
resloves conflicts

organized

manage stress
Milestones should be...
visible and product oriented
Responsibility matrix should include:
roles of team members, company contact, faculty advisor, instructor
Gantt chart triangle or diamond?
WBS, start date, milestone
"Hypothetical costs" in budget?
same as "actual cost"

costs if working as consultants
Part of structure of oral presentation?
body
In oral presentations, credibility =
competence
In oral presentations, credibility =
delivery
Compared to written communication, in oral presentations...
use shorter sentences

use more contractions

more repetition
Oral presentation/plant visit...dress:
over dress
The purpose of a Gantt Chart is?
project planning & project control