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200 Cards in this Set
- Front
- Back
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You recently took over a relatively new project expected to last another seven years. The previous project manager completed most of the WBS. When you begin to define the project activities, you realize that the WBS work packages expected to occur in the next year are planned in detail, but the work packages for later in the future (three years or more) are not planned with much detail, if any detail at all. You determine—
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c. It is not a problem at this time. The previous project manager was using the rolling wave planning technique, so you are able to continue defining the activities.
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In the initial stage of the project life cycle, the project’s technical objectives are apt to be understood only in a general sense. A major component of project conflict during this stage of the project is—
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d. Confusion of establishing a project in the matrix management environment
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On your project to construct a new runway for your City’s airport, you are in the process of selecting vendors for various parts of this project. You have conducted your make-or-buy analysis and have issued Requests for Proposals. You believe it is important to examine past performance of potential vendors. This means you are using—
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c. Analytical techniques
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Requirements typically are classified into product requirements and project requirements. Capturing and managing both types of requirements is important for project success, so you and your team decided to follow this classification system on your project to modernize all the telecommunications equipment in your company. During such an approach, all the following are examples of product requirements EXCEPT—
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a. Action requirements
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Change control procedures, configuration management knowledge base, versions, and baselines in the develop project management plan process are:
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b. Organizational process assets
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You are managing a project that has five subcontractors. You must monitor contract performance, make payments, and manage provider interface. One subcontractor submitted a change request to expand the scope of its work. You decided to award a contract modification based on a review of this request. All these activities are part of—
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a. Control procurements
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Although the project charter serves to state the project manager’s authority and responsibility on the project, the project manager further requires which type of power in order to be an effective leader?
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a. Expert
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The performance measurement baseline consists of all the following EXCEPT—
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b. Requirements baseline
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While working as the project manager on a new project to improve overall ease of use in the development of a railroad switching station, you have decided to add a subject matter expert who specializes in ergonomics to your team. She has decided to observe the existing approach as you and your team work to define requirements for the new system. This method is also called—
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c. Job shadowing
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In addition to providing support to the project, quality assurance also provides an umbrella for—
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b. Continuous process improvement
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As you manage the railroad switching station project, you are concerned that the business analyst who was responsible for preparing the WBS may have overlooked some parts of the project. In order to see if the WBS requires enhancements you decide to—
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c. Use an affinity diagram
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Assume that your company is working under a fixed-price-incentive contract. It has a target cost of $100,000, a target profit of 10%, a price ceiling of $120,000, and a share formula of 80/20. Assume that your company completes all of the work but has actual costs of $110,000. What is the final value of this procurement?
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c. $118,000
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If you apply the configuration management system along with change control processes project wide, you will achieve all but one of the which following objectives?
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c. Document the specific responsibilities of each stakeholder in the perform integrated change control process
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You need to outsource the testing function of your project. Your subcontracts department informed you that the following document must be prepared before conducting the procurement:
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b. Procurement management plan
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Constraints common to projects include—
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a. Scope, quality, schedule, budget, and risk
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You are developing a project charter and want to ensure that any changes that may occur after the project begins will be controlled rigorously. You have consulted your company’s configuration management knowledge base, and it contains versions and baselines of all the following official company documents EXCEPT—
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b. Strategic plans
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To identify inefficient and ineffective policies, processes, and procedures in use on a project, you should conduct—
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d. A quality audit
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Your project management office implemented a project management methodology that emphasizes the importance of integrated change control. It states that change requests can occur in all the following forms EXCEPT—
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c. Informal
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Configuration management describes procedures for applying technical and administrative direction and surveillance. Which one of the following tasks is NOT performed in configuration management?
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d. Allowing automatic approval of changes
Configuration management ensures that the description of the project product is correct and complete. The change control system consists of a set of procedures to describe how modifications to project deliverables and documentation are managed and controlled. [Monitoring and Controlling] |
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A number of tools and techniques are helpful in the perform integrated change control process. If you want to implement an integrated change control process, you should use—
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d. Change control meetings
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Having worked previously as a software project manager, you were pleased to be appointed as the project manager for a new systems integration project designed to replace the existing air traffic control system in your country. You found a requirements traceability matrix to be helpful on software projects, so you decided to use it on this systems integration project. Using such a matrix helps to ensure that each requirement—
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b. Adds business value as it links to business and project objectives
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During the closing phase of the project, the top-ranked source of conflict is—
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a. Schedule
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Which of the following ensures that requested changes to deliverables are thoroughly considered as part of the performintegrated change control process?
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b. Configuration management system
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Which of the following tools is used in process analysis to determine the underlying causes of defects?
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a. Root cause analysis
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All of the following statements concerning validate scope and control quality are true EXCEPT—
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d. Validate scope typically precedes control quality
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Consider a company that sells products to consumers: as one product begins the deterioration and death phases of its life cycle (or the divestment phase of a system), new products or projects must be established. This means that—
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a. The company requires a continuous stream of projects to survive
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You are in the process of performing quality assurance on your product and find that some requirements are not as complete as they should be, which causes rework and adds costs to your overall project. The term for all costs incurred over the life of the product by investing in appraising and inspecting the product for conformance and non conformance to requirements is called—
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d. Cost of quality
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The project scope baseline should be used in the identify risks process because it—
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a. Identifies project assumptions
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Although there are various tools and techniques to consider as you collect requirements on your project, one approach that supports the concept of progressive elaboration is—
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c. Prototypes
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Tools and techniques used to perform quality assurance include—
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a. Tools from control quality and plan quality management
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An approach to provide insight into the health of the project and to identify any areas that require special attention is to—
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d. Continuously monitor the project
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Although your company’s project life cycle does not mandate when a project review should be conducted, you believe it is important to review performance at the conclusion of each phase. The objective of such a review is to—
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d. Determine whether the project should continue to the next phase
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The key management skills required during the adjourning stage of team development include all but which one of the following?
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c. Celebrating
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Assume that your actual costs are $1,000; your planned value is $1,200; and your earned value is $1,500. Based on these data, what can be determined regarding your schedule variance?
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b. At +$300, the situation is favorable, as physical progress is being accomplished ahead of your plan.
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The key to effective cost control is—
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d. Managing the approved cost baseline and any changes to it
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The CPI on your project is 0.44, which means that you should—
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d. Recognize that your original estimates were fundamentally flawed, and your project is in an atypical situation
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Project deliverables are the outputs that include the product, service, or result of the project as well as ancillaryresults. These ancillary results should be in the—
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c. Project scope statement
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Which of the following tools and techniques is used in the close project or phase process?
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c. Expert judgment
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After the project scope statement is complete, it may be necessary to update other project documents. All the following are examples of a document that may require updates EXCEPT—
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a. Project charter
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A challenge of earned value management is predicting percent complete. The simplest formula to use to calculate EV is—
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c. (Percent complete) × (budget at completion)
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While managing a large project in your organization, you realize that your project team requires training in contract administration because you will be awarding several major subcontracts. After you analyze your project requirements and assess the expertise of your team members, you decide that your team will need a one-week class in contract administration. This training should—
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a. Commence as scheduled and stated in the staffing management plan
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Assume that on your project, you are using earned value management. Your project is one that has extremely long work packages. Therefore, the method you should use to calculate EV is—
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b. Milestone method
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Your project sponsor has asked you, “What do we now expect the total job to cost?” Given that you are using earned value, you should calculate the—
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c. Estimate at completion
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Your project sponsor has asked you, “What do we now expect the total job to cost?” Given that you are using earned value, you should calculate the—
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d. Links the project to the ongoing work of the organization
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Your company has been awarded a contract for project management consulting services for a major government agency. You were a member of the proposal writing team, are PMP® certified, and you are the project manager. You are now working to prepare your project management plan, which is to be submitted in one week. You decided to use some facilitation techniques to help develop your plan. While a number are possible, you selected—
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a. Conflict resolution
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Assume you had a phase gate meeting with your Governance Board for your project to develop the next generation radar system as part of the nation’s airspace modernization program. At this meeting, the Board approved your project management plan. However, as you begin to execute your plan, an organizational process asset to consider is—
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d. Process measurement data base
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Consider the data in the table below. Assume that your project consists only of these three activities. Your estimate at completion is $4,400.00. This means you are calculating your EAC by using which of the following formulas?
a. EAC = AC/EV × BAC
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c. EAC = [Actual to date] + [all remaining work to be done at the planned cost including remaining work in progress]
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Rolling wave planning in the create WBS process refers to situations in which—
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a. Certain deliverables or subprojects will be accomplished far into the future
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The lessons learned documentation is an output from the—
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c. Manage communications process |
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Your experience has taught you that inappropriate responses to cost variances can produce quality or schedule problems or unacceptable project risk. When leading a team meeting to discuss the importance of cost control, you note that cost control is concerned with—
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a. Influencing the factors that create change to the authorized cost baseline
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You are pleased to be the project manager for a new video conferencing system for your global organization. You want it to be one that is easy to use and is state of the art. As the project manager, you also are the project leader. You realize leadership is critical throughout the phases of the project and its key elements are—
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a. Respect and trust
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The WBS represents all product and project work, including project management. It is sometimes called the—
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b. 100% rule
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Your company is in the project management training business. In addition, the company publishes several exam study aids for the PMP® and CAPM® exam. You have your PMP®, and you have been appointed as the project manager to make sure your company’s training materials are updated to be aligned with the new PMBOK® Guide. You must complete your project in six months. You are now in month four. Many of your team members have been working on other projects as the company uses matrix management. In a performance review meeting today, you informed your Governance Board that you did not think you could complete this project in the remaining two months. You were informed that additional resources were not available, but you had to complete your project on time. Your best course of action is to—
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b. Use fast tracking
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You are trying to determine whether or not to conduct 100% final system tests of 500 ground-based radar units at the factory. The historical radar field failure rate is 4%; the cost to test each unit in the factory is $10,000; the cost to reassemble each passed unit after the factory test is $2,000; the cost to repair and reassemble each failed unit after factory test is $23,000; and the cost to repair and reinstall each failed unit in the field is $350,000. Using decision tree analysis, what is the expected value if you decide to conduct these tests?
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c. $6.42 million
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Motivation is dynamic and complex. The statement, “Motivation is an intrinsic phenomenon. Extrinsic satisfaction only leads to movements, not motivation” is attributed to which of the leading theories of motivation?
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b. Herzberg’s Motivator-Hygiene Theory
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Each time you meet with your project sponsor, she emphasizes the need for cost control. To address her concerns, you should provide—
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a. Work performance information
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One output of the control costs process is cost forecasts, which is when—
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d. A calculated EAC value or a bottom-up EAC value is documented and communicated to stakeholders
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You work for an electrical utility company and will be managing a project to build a new substation that will serve a new industrial park. This project was authorized because of a—
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d. Customer request
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A final project report is a recommended best practice. Although this report can be organized in a variety of ways, how should each item that is covered in the report be addressed?
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a. A recommendation for changing current practice should be made and defended.
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At the time the risk register is first prepared, it should contain all the following entries EXCEPT—
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c. List of risks requiring near-term responses
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Which of the following theorists stated that people generally are motivated according to the strength of their desire either to achieve high levels of performance or to exceed in competitive situations?
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b. David McClelland
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Your project is considered very risky. You plan to perform numerous what-if scenarios on your schedule using simulation software that will define each schedule activity and calculate a range of possible durations for each activity. The simulation then will use the collected data from each activity to calculate a distribution curve (or range) for the possible outcomes of the total project. Your planned approach is an example of which following technique?
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b. Monte Carlo analysis
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Project execution must be compared, and deviations must be measured for management control according to the—
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b. Performance measurement baseline
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A number of items may be part of the schedule data for the project. The amount of additional detail will vary, but the data should include all the following items EXCEPT—
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d. Resource breakdown structure
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If a team member, when facing schedule delays and cost overruns, develops several alternatives for completing the project successfully on schedule and within budget and asks questions such as, “Can we do it?,” “If we do it what are the consequences?,” and “Is it really worth the effort involved?,” he or she is primarily motivated by the—
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b. Expectancy Theory
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Which tool or technique is NOT used for schedule control?
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c. Work performance data
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All the following are examples of project document updates from the manage project team process EXCEPT—
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d. Personnel skills
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Recording and reporting information regarding when appropriate configuration information should be provided and regarding the status of proposed and approved changes effectively is done through—
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a. Configuration status accounting
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Decomposition is a technique used to break larger, complex items into smaller and more manageable items. Which following statement best describes the role decomposition plays in creating the WBS?
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c. Final output of creating the WBS is described in terms of verifiable products, services, or results.
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The schedule management plan is a key document. It is—
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c. The first time management process
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Activity attributes are used to extend the description of the activity and to identify its multiple components. In the early stages of the project, an example of an activity attribute is—
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d. Activity name
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You are working on a new project in your city to construct an environmentally friendly landfill. The existing site is so undesirable that many residents have moved to other neighboring cities because of their proximity to it. However, even though the project has the support of the public, you need to have a number of hearings of the city’s government before you are authorized to begin work. As you are in the planning phase of the project, you are waiting for these hearings to be scheduled and held before you can begin site preparation. These hearings are an example of—
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b. An external dependency
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You are working on a project and want to know how many activities in the previous month were completed with significant variances. You should use a(n)—
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d. Trend analysis
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Your project has a budget of $1.5 million for the first year, $3 million for the second year, $2.2 million for the third year, and $800,000 for the fourth year. Most of the project budget will be spent during—
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c. Carrying out the work
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If you decide to follow an open subordination approach to resolving conflict, you are using which style of conflict resolution?
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b. Accommodating
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Typically, the seller receives formal written notice that the contract has been completed by the—
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b. Authorized procurement administrator
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Working in the control procurements process since your project is using five contractors, you need to update a number of organizational process assets. An example is—
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c. Correspondence
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You are beginning a new project staffed with a virtual team located across five different countries. To help limit conflict and misunderstandings concerning the justification, objectives, and high-level requirements of the project among your team members and their functional managers, you ask the project sponsor to prepare a—
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b. Project charter
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To anticipate and help develop approaches to deal with potential quality problems on your project, you want to use a variety of root-cause analysis techniques including all the following approaches EXCEPT—
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d. Checklists
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All of the following are examples of ways to generate options for mutual gain during negotiations EXCEPT—
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c. Zero-sum game analysis
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Recently, your company introduced a new processing system for its products. You were the project manager for this system and now have been asked to lead a team to implement needed changes to increase efficiency and productivity. To help you analyze the process outputs, you and your team have decided to use which following technique?
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d. Control charts
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Effective leadership is one key to successful project management. There are several theories of leadership. One model is Hershey and Blanchard’s situational leadership model that describes directive behavior and supportive behavior. Of the following, which one is NOT a key word for supportive behavior?
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b. Structure
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Based on quality control measurements on your manufacturing project, management realizes that immediate corrective action is required to the material requirements planning (MRP) system to minimize rework. To implement the necessary changes you should follow—
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d. A defined integrated change control process
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You are the project manager on a project to improve traffic flow in the company’s parking garage. You decide to use flowcharting to—
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a. Help anticipate how problems occur
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Successful project management involves both project leadership as well as project management skills. Several different leadership styles are appropriate in different phases of the project life cycle. Assume that you are working on a project, and it is in the execution phase. The leadership style that is most appropriate should consist of a blend of all but which one of the following?
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a. Change master
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Schedule control is one important way to avoid delays. While planning and executing schedule recovery, one tool available to you for control schedules is—
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c. Adjusting leads and lags
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You have been the project manager for your nuclear submarine project for four years. While you did not assume this position until the project management plan had been prepared and approved, you find you spend a significant amount of time collecting data and communicating. You also spend time reviewing the impact of project changes and implementing ones that have been approved. Often you have had to modify a non-conforming product, which means you are spending time on—
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d. Defect repair
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You were assigned recently as the project manager of a program management office project to implement a new enterprise-wide scheduling system for use throughout your company. You identify the need for a project charter to provide you with appropriate authority for applying resources, completing the project work, and formally initiating the project. Who should issue the project charter?
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c. The person who formally authorizes the project
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In which of the following methods of resolving conflict will the conflict typically reappear again in another form?
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a. Smoothing
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Statistical sampling is a method in perform quality control to determine the conformance to requirements for some component or product of a project. Its greatest advantage is that it—
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c. Does not require 100% inspection of the components to achieve a satisfactory inference of the population
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Your project sponsor wants to know whether process variables are within acceptable limits. To answer this question, you should—
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c. Use a control chart
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All the following statements are true about the grassroots estimate, EXCEPT—
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c. Use a control chart
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You are planning a project and want to account for how the project will be managed in the future. While building your cost performance data, you want to provide guidance for when the project is later executed, because you know that different responses are required depending upon the degree of variance from the baseline. For example, a variance of 10 percent might not require immediate action, whereas a variance of 20 percent will require more immediate action and investigation. You decide to include the details of how to manage the cost variances as part of which following plan?
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a. Cost management plan
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Assume that you are managing a project team. Your team is one in which its members confront issues rather than people, establish procedures collectively, and is team oriented. As the project manager, which of the following represents your team’s stage of development and the approach you should use during this time?
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c. Norming; high supportive and low directive approach
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You are finalizing all the contracts and ensuring that they are closed. The close procurements process involves all the following administrative actions EXCEPT—
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a. The procurement administrator is reassigned
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You are working on a project and want to identify the cause of problems in a process by the shape and width of the distribution of the process variables. You should use a—
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a. Histogram
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You are working on a construction project in a city different from your headquarters’ location. You and your team have not worked in this city, City B, previously, and you lack knowledge of the local building codes. You had a team member review the codes, and he said they were in far greater detail than those in your city, City A. When you asked him how much time he would need to spend to gain a complete understanding of these codes, he estimated that at least five weeks would be needed. You then decided it would be more cost effective to hire a local person from City B who specializes in this area. As a result, as you prepare your schedule and estimate your resource requirements for this project, you should coordinate this work closely with which of the following processes:
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a. Estimate costs
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Assume that you were the first person in your company to be PMP® certified and also that you earned a doctorate in project management. People throughout the organization admired your achievements. Based on your success in managing projects, your company now has adopted a management-by-projects philosophy. You have been appointed head of your company’s project management office to lead the organization as it transitions to this new way of working. So far, people seem to willingly comply with your demands and requests. In this situation, you are using which type of power?
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a. Legitimate
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The nature of project work is such that it inevitably causes stress. Project managers thus need to learn how to cope with and manage stress and understand what stress is and why it is created. Project managers need to note that it can be a positive experience depending on how people perceive stress and should work to mentorteam members accordingly. As you strive to become more aware of stress, which one of the following is NOT considered a stress-creating factor that is related to the project environment?
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a. Role ambiguity
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Assume you are working as the project manager on the first project in your company to use the critical chain approach to scheduling. You are a PMP® and also are certified in critical chain. You are getting ready for a performance review with your Governance Board, and you can expect they will ask questions about—
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d. The buffer needed and the buffer remaining
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You are in the early stages of a project to manufacture disposable medical devices. You need a number of engineers including ones with specialties in mechanical, environmental, and systems engineering. In the early stages of this project, your resource pool includes a large number of both junior and senior engineers in the various specialty areas. However, as the project progresses—
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b. The resource pool can be limited to those people who are knowledgeable about the project
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A number of approaches can be helpful when estimating resource requirements for activities on a project. Assume you are managing a project and you have already prepared your WBS. When you decomposed your WBS, it has 45 work packages. You then prepared an activity list. Now, you are preparing your schedule and determining your resource requirements. You found there were about 30 activities that you could not estimate with a reasonable degree of confidence, so you and your team decided to use which one of the following approaches to help with these activity resource estimates:
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d. Bottom-up estimating
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To practice effective schedule control, your project team must be alert to any issues that may cause problems in the future. To best accomplish effective schedule control, the team should—
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a. Review work performance information
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Functional managers play a vital role in ensuring project success. Since most projects operate in a matrix environment, there is shared authority between project managers and functional managers. Functional managers tend to focus on—
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a. Who will do the task
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You are a member of a project selection committee that uses the net present value technique. Using this approach, the project is acceptable if the—
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b. Net present value of the inflow is greater than the specified amount or percentage threshold
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A watch list of low priority risks is documented in the—
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b. Risk register
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You are the project manager for a major logistics installation project and must obtain specific services from local sources external to your project. Your subcontracts administrator has told you to prepare a product or service description, which is referenced in a—
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a. Project statement of work
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It often is advantageous to appoint a termination manager in the closing phase of the project and release the project manager so that he or she is available to work on another project. If this is the case, the termination manager should focus attention on all but which one of the following?
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d. Preparing personnel performance evaluations
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You are working on a project to upgrade the existing fiber-optic cables in your province. You have determined that a resource can install 25 meters of cable per hour, so the duration required to install 1,000 meters would be 40 hours. This means you are using—
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b. Parametric estimating
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During the stages of team development, your team is in which stage when there is problem solving and interdependence along with achievement and synergy?
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d. Performing
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When you are about to terminate a contract, the one place to look for specific procedures for contract closure is in the—
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b. Terms and conditions in the contract
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Today, the primary cause of why projects are not completed on time and within cost and are terminated early is due to—
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d. Behavioral-oriented reasons
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Life-cycle phase definitions are different in different industries. For example, all of the following are terms that could be used in the closing phase of a project EXCEPT—
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c. Implementation
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Your company is embarking on a project to launch a new product delivery service. You are the project manager for this project and have just finished the concept phase. The various outputs/deliverable(s) for this phase include—
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c. Project charter and stakeholder register
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Behavior roles of team members influence the team’s process, behavior, and effectiveness. An example of a task-oriented role to perform is that of a(n)—
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b. Initiator
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You are managing a project in which your team members all work in the same geographic location and have worked together previously on many projects. Everyone is aware of the various strengths and weaknesses of the individual team members and their key areas of expertise. As a result—
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a. A kickoff meeting is recommended
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Team building should be ongoing throughout the project life cycle. However, it is hard to maintain momentum and morale, especially on large, complex projects that span several years. One guideline to follow to promote team building is to—
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a. Consider every meeting a team meeting, not the project manager’s meeting
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You have been assigned as the project manager for a major project in your company where the customer and key supplier are located in another country. You have been working on your project for six months. Recently, you traveled to this country, and at the conclusion of a critical design review meeting, which was highly successful, you realized you were successful in building a high-performing team. You had your own team members, who work in a weak matrix structure, on a conference call during this meeting. Although it was difficult to reach agreement on some key issues, you therefore relied on your interpersonal skills in—
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c. Influencing
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You are leading a team to review and improve the project selection and prioritization method. You know that the two most important questions to answer are “can we do the project?” (feasibility study) and “should we do the project?” (cost-benefit analysis). The team is considering many different management concerns, including financialreturn, market share, and public perception. The most important criterion for building a project selection model is—
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b. Realism
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Because risk management is relatively new on projects in your company, you decide to examine and document the effectiveness of risk responses in dealing with identified risks and their root causes. You therefore—
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a. Conduct a risk audit
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Thinking back to lessons that your company learned from experiences with its legacy information systems during the Y2K dilemma, you finally convinced management to consider systems maintenance from the beginning of the project. However, maintenance should—
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c. Not be viewed as part of the project life cycle
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On your systems development project, you noted during a review that the system had less functionality than planned at the critical design review. This note suggests that duringthe control risks process you used which following tools and techniques?
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c. Technical performance measurement
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The workaround that you used to deal with a risk that occurred should be documented and included in which following processes?
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d. Monitor and control project work and control risks
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Contested changes are requested changes when the buyer and seller cannot agree on compensation for the change. They are also known as all but which one of the following?
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b. Demands
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A structured review of the seller’s progress to deliver projectscope and quality within cost and schedule is known as a(n)—
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a. Procurement performance review
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Within your company’s portfolio, your project is ranked in the top five in terms of importance of the 60 projects under way; however, the number of resources available to you is still limited. You have decided to pilot test the use of critical chain on your project. You have calculated your critical path. You want to ensure that your target finish date does not slip in the critical chain method. To do so you should—
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a. Add a project buffer
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The greatest degree of uncertainty is encountered during which phase of the project life cycle?
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a. Concept
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A team-building approach that facilitates concurrent engineering is—
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c. Tight matrix
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A number of different decision-making styles can be used in a team environment. When quality and acceptance are both important, which of the following styles should be used?
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b. Consultation
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Historical information is used—
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d. As an input to develop project charter
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Work completed, key performance indicators, technical performance measures, start and finish dates of schedule activities, number of change requests, number of defects, actual costs, and actual decisions are examples of work performance data are an output of—
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d. Direct and manage project work
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Two team members on your current construction project are engaged in a major argument concerning the selection of project management software. They refuse to listen to each other. The most appropriate conflict resolution approach for you to use in this situation is—
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d. Forcing
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As you use the critical chain method in lieu of the criticalpath method in developing your schedule, assume you have determined the buffer schedule activities. Your planned activities are scheduled to their latest possibleplaned start and end dates. Therefore, you are focusing on—
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c. Managing remaining buffer durations against the remaining durations of task chains
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A key member of your project has deep technical skills and many years of experience in the company. Although she is not a manager, people respect her and do what she suggests. Of the following types of power, which one does she have?
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d. Expert
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You have been placed in charge of a group of people that is selecting one of three possible projects. As you gather in the conference room, many team members already have decided which project selection technique to use. Some prefer IRR, and others argue for BCR. In deciding which method to use, your first step should be to—
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d. Determine the philosophy and wishes of management
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Before considering a project closed, what document should be reviewed to ensure that project scope has been satisfied?
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b. Project management plan
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A cost management plan should establish and document the various earned value rules of performance measurement. Along with defining the WBS to the level that the earned value analysis will be performed and establishing how earned value will be credited to the project (0-100, 0-50-100, and so on), which following rule is also recognized regarding performance measurement?
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c. Determine the formula for calculating the estimate at completion (EAC) for the project
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All the following elements are organizational processasset updates, resulting from closing a project or phase EXCEPT—
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d. Final product, service, or result transition
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You have a conflict on your team but have enough time to resolve it, and you want to maintain future relationships. Thankfully, there is mutual trust, respect, and confidence among the parties involved. You decide to use confronting to resolve this conflict. In using this approach, your first step should be to—
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b. Acknowledge that conflict exists
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One way to evaluate the project schedule performance is to—
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d. Determine the total float variance
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Validate scope works hand-in-hand with control quality and generally follows control quality. A tool and technique used in validate scope that is not used in control quality is—
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a. Group decision-making techniques
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Research has shown that during the execution phase of the project, the majority of conflicts involve—
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d. Schedule
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You are a goal-oriented project manager who is more interested in work accomplishment than relationship building. This indicates that you tend to resolve conflicts primarily through the use of—
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d. Forcing
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You are working on a long-term project that has a number of benefits to its customers and users. Therefore, as the project manager, one of your first steps was to identify the stakeholders that were critical to project success. Because this project will need long-term support by your organization once it is completed, key stakeholders are—
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a. Operations managers
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Effective communication occurs in groups as well as between individuals and is made up of several key components, such as the purpose of the message, the audience that you are delivering the message to, and the content of the message itself. One important area to consider when working with manage communications—
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a. The choice of media
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A conflict resolution approach that is NOT considered to be very effective when more than a few players are involved and their viewpoints are mutually exclusive is—
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d. Collaborating
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The key output of identify stakeholders that documents identification information, assessment information, and classification is the—
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c. Stakeholder register
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Improvement to the processes and the product is a goal of project quality management. Assume that after completing a quality audit, you have discovered some gaps/shortcomings in the way that the project team is completing one deliverable. As an output to perform quality assurance, you would create which following item that feeds directly into the perform integrated change control processes?
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c. Change requests
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The estimate costs process uses all the following tools and techniques EXCEPT—
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d. Basis of estimates
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A contract typically is used when a project is being performed for an external customer. An agreement is used as an input to—
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a. Develop project charter
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As you prepare to close your project, which of the following is an input to the close project or phase process?
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c. Accepted deliverables
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Managing change to the scope baseline is the main objectiveof the process of control scope. The scope baseline consists of the following components EXCEPT—
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d. Scope management plan
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Assume you have been working with your sponsor to prepare you charter, and you plan to present it to your Steering Committee on Friday. You are managing a software project, and the business need stated that you should use agile for the first time in our company rather than waterfall. In the Develop Project Charter process, this is then—
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c. A high-level requirement
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Procurement documents are used in the identify stakeholder process because they—
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c. Note key stakeholders as parties in the contract
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You completed your stakeholder analysis. How do you want to manage those stakeholders that have a high interest in your project and high power over decisions affecting your project?
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a. Manage them closely
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Change requests include a group of potential changes to a project. Types of change requests include all the following EXCEPT—
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b. Maintenance requests
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You are working on a project that needs approval from your City Council and the courts, because the project is one with significant environmental and social impacts. Although many consumer groups are advocates of this project, others are opposed to it. Hearings are scheduled to resolve these issues and to obtain the needed permits to proceed. In preparing your human resource plan, you decide to designate a person as the court liaison, which is an example of a—
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a. Role
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Assume you are managing an international project. Your team is located in Atlanta, Georgia, US; Berlin, Germany; and Melbourne, Australia. You and your sponsor are located in Paris, France, and your customer is located in Athens, Greece. Recognizing the different locations of the stakeholders in your project in its initial stages, a best practice to follow in terms of working toward project success is to—
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a. Determine who decides the project is a success
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As a project manager, you recognize the importance of actively engaging key project stakeholders on a project. You have prepared an analysis of your stakeholders early in your project and classified them according to their interest, influence, and involvement in your project. You want to now—
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a. Focus on relationships necessary to ensure success
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Based on a recent quality audit of your project, your organization’s quality assurance department is supportive of your approach as it notes the following characteristics of quality that are being followed consistency. They include all of the follow EXCEPT—
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d. High-performing team
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The plan quality management process includes all the following techniques EXCEPT—
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c. Process analysis
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You are managing a major international project that involves multiple performing organizations. To establish the guiding rules for the project regarding quality, you and your project team must develop a—
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c. Quality policy
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You are working on a project that management has decided to terminate early, because the product was rendered obsolete by the introduction of new technology by a competitor. You have awarded a contract for part of the project that will be terminated, and fortunately have a clause that enables you to terminate it for convenience at any time. This means that—
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b. You may need to compensate the seller for seller preparations and for any completed or accepted work
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Of the following, which one is NOT true concerning a contract?
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d. It includes a specific contract management plan.
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All of the following can be used in lieu of the term “bidders conferences” EXCEPT—
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d. Project review meetings
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Assume you are preparing your procurement management plan. A useful tool and technique is to—
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a. Have a meeting
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Your role in the project includes helping to resolve problems; making recommendations regarding priorities; accelerating activities to meet the target schedule; promoting communications among project team members; and helping management monitor the project’s progress on a regular basis. Most of the people working on your project are scientists or technical experts. You are working in which of the following types of organizational structures?
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c. Project expeditor
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In order for a matrix organizational approach to be successful, the two-boss situation should be resolved. To overcome the two-boss problem, it is important to—
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a. Have the project manager and the functional manager work together to complete performance evaluations
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The resource calendar is an output of which following process?
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b. Acquire project team
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An intentional activity to ensure future performance of project work is aligned with the project management plan is—
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a. Preventive action
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Close procurements is a process that involves includes activities for administrative closure such as—
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b. Audit project success or failure and archiving records
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As a project manager, not only must you be a leader, but you also must be responsible for the management, administrative, and technical aspects of the project. Which followingskill is NOT representative of the skills needed for project leadership/interpersonal relations?
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d. Understanding of policies, operating procedures, and regulations of external stakeholder organizations
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Assume you are managing a project, and your project management plan has been approved. Your project has a high level of change associated with it. There is active and ongoing stakeholder involvement. This means you probably are working with a(n)—
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a. Adaptive life cycle
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One way to help mitigate personnel risks that may occur during the end of the project is to—
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c. Prepare a staff release plan
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You are conducting a stakeholder analysis on your project. After identifying potential stakeholders, the next step in the process is to—
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d. Analyze each stakeholder’s impact or support and classify them
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Assume your project communication management plan has been approved by your sponsor and the members of your Steering Committee. You are managing a global project and have team members working virtually in four continents and stakeholders in numerous locations. Your next step is to—
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b. Select communications technology
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Although your project team is working virtually, you are striving to make it a high-performing team. You held a virtual kickoff meeting to ensure there was a shared projectvision. You now see that team members are addressing the work to be done, but they do not seem to be collaborating. You realize the team is—
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d. Storming
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You are conducting a stakeholder analysis on your project. Your organization uses an approach to classify stakeholders based on their level of authority and their active involvement in the project. This approach is known as—
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b. A power/influence grid
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When managing projects, one important technique is capturing lessons learned from previous projects to improve the organization’s project management process. Therefore, in planning the project, it is important to plan the closing procedures, particularly to review the—
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b. Checklists for risk identification
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The basic approach to quality management in projects is to be compatible with which of the following:
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b. International Organization for Standardization (ISO)
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During a bidders conference, it is important that—
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b. All potential sellers are given equal standing
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One key interpersonal skill used to manage stakeholder expectations is—
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b. Building trust
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You are a project manager leading the construction project of a new garbage incinerator. Local residents and environmental groups are opposed to this project because of its environmental impact. Management agrees with your request to partner with a third party that will be responsible for providing state-of-the-art “air scrubbers,” to clean the exhaust to an acceptable level. This decision will delay the project but will allow it to continue. It is an example of which following risk response?
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d. Transference
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All the following are processes in project procurement management EXCEPT—
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a. Terminate procurements
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Working in the systems integration field, you are primarily responsible for coordinating the work of numerous subcontractors. Your current project is coming to an end. You have 15 major subcontractors as well as a variety of other sellers. Now that you are closing contracts (procurements), you should—
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d. Conduct a procurement audit
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You are managing a moderately risky project. You have done well identifying risks and assessing them both on the probability of the risk event occurring and on the level of impact that the risk could have on your project if it actually occurred. But to help with a “next” level of qualitative risk analysis, you could use a—
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c. Risk urgency assessment
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You are identifying possible risks to your project concerning the development of a nutritional supplement. You want to reach out to your experts and build consensus on the risks that qualitative and quantitative risk analysis can address later. Although you can use various techniques, a key information gathering technique that helps to build consensus is—
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d. Delphi technique
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Managing five contractors on your project for a new stadium in your City that can be used for baseball and for football and can be easily converted for either sport is a challenge along with managing your 15 person project team. You decided to conduct an audit of one of your contractors and are—
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b. Verifying compliance in the seller’s work processes
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A weighting system can be used for all but which one of the following reasons?
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d. To establish minimum requirements of performance for one or more of the evaluation criteria
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One way to make it more likely practice project risk management on projects is to—
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a. Hold meetings
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Your firm specializes in roller-coaster construction. It recently received an RFP to build the world’s most “death-defying” roller coaster. You know that such a roller coaster has never been built before and that this would be a high-risk project. You are receiving a cost-plus-award-fee contract, which means—
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c. Your fee is generally not subject to appeals
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Work performance information in control risks means that—
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d. A mechanism to communicate and support project decision making is provided |
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A number of factors affect make-or-buy decisions such as—
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c. Value delivered by vendors meeting the needs
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For complex procurement items, often contract negotiation can be an independent process. An example of an input if such a process is used is—
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a. Open items list
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Marketplace conditions are an input to which one of the following processes?
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a. Plan procurement management
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Each project can benefit from stakeholder involvement; however, it is in both the project manager’s and the teams’ best interest to ensure that all project stakeholdershave positive attitudes toward the project and its goals and objectives. Working as a project manager, you have a number of key stakeholders on your project. The stakeholder that identifies potential conflicts between organizational strategies and project goals is the—
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b. Program manager
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While many different techniques can be used to rate or score proposals, all will use—
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c. Expert judgment and some form of proposal evaluation techniques
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When determining the message that you will deliver to stakeholders, knowing both the content (what you want to say) and your audience is important. Which of the following helps you to understand how others may interpret your message?
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a. Sender-receiver models
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One of the reasons why it is challenging to work on a virtual team is that e-mail is the primary form of communications. However, words alone typically comprise what percent of the total impact of any message?
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a. Seven percent
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Assume you are working on a multi-phase project as your project is planned to last three years. A best practice is to—
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a. Periodically review the business case
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