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3 Cards in this Set
- Front
- Back
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2-minute plan |
-Wait to clean your service area -Escort your guest to the service desk -Introduce your guest to the service team -Pull products and focus on solutions -Reserve future service time -Give your guest a business card and five more -Ask for a referral -Say thank you -Clean your service area |
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Ten opportunities |
1. Create magic first 2. Identify challenges 3. Recommend solutions 4. The washhouse 5. Educate your guest 6. Talk professionally 7. Recommend the color bar and other services 8. Style experience 9. Review and recommend 10. 2-minute plan |
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4-step plan |
Step 1. Mini pow wow Step 2. Service consultation Step 3. Service check Step 4. Service completion |
