Phlebotomy Ch. 1&3

Front 1

services within the different hospital departments

Back 1

nursing, support, fiscal, professional

Front 2

specimen collected by a phlebotomist

Back 2

blood

Front 3

type of worm used for bloodletting

Back 3

leeches

Front 4

components of communication

Back 4

verbal, listening, nonverbal (body language)

Front 5

How do you speak with a patient who is hearing impaired?

Back 5

speak loudly and clearly, look directly at patient to facilitate lip reading.

Front 6

types of negative body language

Back 6

shuffling, no eye contact, acting distracted

Front 7

Most important characteristic to ensure job security and advancement in phlebotomy

Back 7

flexibility

Front 8

JC stands for

Back 8

joint commission

Front 9

CLSI stands for

Back 9

clinical and laboratory standards institute

Front 10

Hospital Patient - care Areas

Back 10

Front 11

Goal of patient focused care

Back 11

increased efficency

Front 12

Duties of a phlebotomist

Back 12

Front 13

Health - care setting that performs highly specialized laboratory testing

Back 13

reference laboratory

Front 14

Telephone Skills

Back 14

Front 15

Certifying Organization

Back 15

Front 16

How is professionalism shown?

Back 16

Front 17

Cross - training

Back 17

acquiring additional patient care skills

Front 18

Decentralization

Back 18

performance of procedures in various locations

Front 19

Certification

Back 19

documentation assuring that an individual has met certain professional standards.

Front 20

Phlebotomy

Back 20

puncture or incision into a vein to obtain blood.

Front 21

Characteristics that describe the ethical conduct

Back 21

Front 22

What does CAP stand for and what service does it provide?

Back 22

College of American Pathologists

Front 23

Who published the Patient's Bill of Rights?

Back 23

American Hospital Association (AHA)

Front 24

Who published Standard of Care?

Back 24

CLSI

Front 25

What does the Patient's Bill of Rights guarantee the patient?

Back 25

Front 26

What does Risk Management Department do?

Back 26

Front 27

When does HIPPA affect phlebotomist?

Back 27

with lab results

Front 28

Criminal Lawsuit

Back 28

Court action brought by the state for committing a crime against public welfare (punishment is imprisonment and/or fine)

Front 29

Civil Lawsuit

Back 29

Court action between individuales, corporations, government bodies, or there organizations (compensation is monetary)

Front 30

Tort

Back 30

Wrongful act committed by one person against another person or property

Front 31

Assault

Back 31

(a SAWLT) Attempt or threat to touch or injure another person

Front 32

Battery

Back 32

Unauthorized physical contact

Front 33

Medical Malpractice

Back 33

Medical care that does not meet a reasonable standard and results in harm

Front 34

Negligence

Back 34

Failure to perform duties according to accepted standards

Front 35

Confidentiality

Back 35

Maintaining the privacy of information

Front 36

Ethics

Back 36

Principles of personal and professional conduct

Front 37

What does Respondent Superior stand for?

Back 37

"let the master answer" establishes that employers are responsible for their own acts of negligence as well as their employees acts.

Front 38

Implied Consent

Back 38

Very common in blood collection. the phlebotomist must explain the procedure that will be used to collect a blood sample stressing that the patient's health care provider ordered the test. The patient give consent to collect the blood samples by extending the arm or rolling up the sleeve.