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30 Cards in this Set

  • Front
  • Back
2 types of management theories
Classical & Behavioral
Classical theory
PODCC

Planning, Organizing, Directing, Coordinating, Controlling
Behavioral theory
EIG

Environmental, Interpresonal, Group
Systems def?
Processes and human or environmental influences. How diff subsystems integrate with one another to produce the desired output.
Management Skills (3)
Technical (operations)
Interpersonal (communications)
Conceptual (interrelatedness)
Planning process
1. assess the situation
2. determine the organization's strengths/weakness/threats etc
3. determine the vision
4. develop objectives
5. develop budgets, schedules, marketing
Directing process
incl:
Leading, Delegating, Motivating
Organizing Process
Assigning responsibilities to indiv and determine how and when to get things done.
Bureaucratic model/chart with clear division of labor, job specialization etc.
5 functions of management are?
Planning, Organizing, Directing, Coordinating, Controlling
Planning is
how many pharmacist to hire
Organizing is
Training required? success of training?
Directing is
how do they know what to do each day?
Coordinating is
How do these pharmacist fit in with the team and other disciplines
Controlling is
how do you measure success of this team? what if it does not go as planned?
People management 3 skills
Conceptual: thinking beyond concrete ideas

Human: being able to communicate - manage, deal with other people

Technical: a commodity
Transformational leaders
challenges followers to perform better. Enables employee development through purpose, directed coaching, advising.
Covert Leadership
Orchestra analogy - someone has to be the conductor

Motivates employees - depending on each person

Rewards and reinforcements
Emotional intelligence
Determines career and relational success. 4 domains:
1.self awareness
2.self management
3.social awareness
4.relationship management/social skills (relationship building)
Classic styles of leadership (6)
1. Affliliative
2. Authoritative
3. Coaching
4. Coercive
5. Democratic
6. Pacesetting
Style of leadership: Affilliative
creates harmony and bonds
leadership style: Authoritative
motivates team for vision, develops teamwork, self-confidence
leadership style: Coaching
helps employees to improve performance overtime (may take a while to see results)
leadership style: Coercive
strong sense of management; may be too directive, orders, no room for creativity
leadership style: democratic
collaborative & team work geared. Not very management like. Less direction.
leadership style: pacesetting
sets high standards, causes others to be pressured to the same expectations.
Best style of leadership?
Golden Rule: treat others as you want to be treated
What is ettiquette?
ettiquette = manners + principles

Principles: consideration, honesty, respect
Solecism
Misuse of english language. Grammatical mistake. Violates ettiquette
Colloquialism
local talk. "ya'll"
Malapropism
the substitution of an incorrect word for a word with a similar sound