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30 Cards in this Set
- Front
- Back
2 types of management theories
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Classical & Behavioral
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Classical theory
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PODCC
Planning, Organizing, Directing, Coordinating, Controlling |
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Behavioral theory
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EIG
Environmental, Interpresonal, Group |
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Systems def?
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Processes and human or environmental influences. How diff subsystems integrate with one another to produce the desired output.
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Management Skills (3)
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Technical (operations)
Interpersonal (communications) Conceptual (interrelatedness) |
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Planning process
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1. assess the situation
2. determine the organization's strengths/weakness/threats etc 3. determine the vision 4. develop objectives 5. develop budgets, schedules, marketing |
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Directing process
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incl:
Leading, Delegating, Motivating |
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Organizing Process
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Assigning responsibilities to indiv and determine how and when to get things done.
Bureaucratic model/chart with clear division of labor, job specialization etc. |
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5 functions of management are?
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Planning, Organizing, Directing, Coordinating, Controlling
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Planning is
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how many pharmacist to hire
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Organizing is
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Training required? success of training?
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Directing is
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how do they know what to do each day?
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Coordinating is
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How do these pharmacist fit in with the team and other disciplines
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Controlling is
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how do you measure success of this team? what if it does not go as planned?
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People management 3 skills
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Conceptual: thinking beyond concrete ideas
Human: being able to communicate - manage, deal with other people Technical: a commodity |
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Transformational leaders
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challenges followers to perform better. Enables employee development through purpose, directed coaching, advising.
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Covert Leadership
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Orchestra analogy - someone has to be the conductor
Motivates employees - depending on each person Rewards and reinforcements |
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Emotional intelligence
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Determines career and relational success. 4 domains:
1.self awareness 2.self management 3.social awareness 4.relationship management/social skills (relationship building) |
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Classic styles of leadership (6)
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1. Affliliative
2. Authoritative 3. Coaching 4. Coercive 5. Democratic 6. Pacesetting |
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Style of leadership: Affilliative
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creates harmony and bonds
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leadership style: Authoritative
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motivates team for vision, develops teamwork, self-confidence
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leadership style: Coaching
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helps employees to improve performance overtime (may take a while to see results)
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leadership style: Coercive
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strong sense of management; may be too directive, orders, no room for creativity
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leadership style: democratic
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collaborative & team work geared. Not very management like. Less direction.
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leadership style: pacesetting
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sets high standards, causes others to be pressured to the same expectations.
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Best style of leadership?
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Golden Rule: treat others as you want to be treated
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What is ettiquette?
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ettiquette = manners + principles
Principles: consideration, honesty, respect |
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Solecism
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Misuse of english language. Grammatical mistake. Violates ettiquette
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Colloquialism
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local talk. "ya'll"
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Malapropism
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the substitution of an incorrect word for a word with a similar sound
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