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16 Cards in this Set
- Front
- Back
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Communication |
process where people create and share information as they move towards reaching a mutual understanding |
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Challenges |
Age(understanding) Gender(girls love to talk) Authority(inferior) Culture(language) |
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Important aspects of communication |
body language, facial expressions, voice patterns, content |
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What bad communication looks like |
argumentive defensive deny feelings |
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What good communication looks like |
listening to others feelings expressing themselves openly using "I" statements no lecturing/name calling
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Self-disclosure |
sharing information ideas and feelings |
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What you need to do to achieve self disclosure |
get to know yourself accept yourself do it in a safe environment |
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Gender differences in communication |
Girls tend to talk a lot more when guys tend not to express feelings as much |
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types of cocmmunication |
Verbal, Nonverbal, Listening |
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Listening and Communication techniques |
Combative or Competitive Passive/Attention Active/Reflective |
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combative or competitive |
only want to tell your point of view |
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passive/attentive |
genuinely want to understand their perspective but cant |
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Active/reflective |
best skill; genuine interest and able to understand |
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how succeed in this aspect |
make sure you understand listen be empathetic |
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Nonverbal |
touch gesture personal space facial expressions body language tone of voice
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done |
done |
