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10 Cards in this Set

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What are the two aspects that are important during the performance appraisal cycle?
Search for objective information that will provide people with a good sense of how they are performing within the organization.

Search for behaviors that are characteristic of the person.
Do managerial expectations influence performance and career progress?
Yes- high expectations transmitted through feelings while low expectations are transmitted through silence and indifference.
What are the stages of the performance appraisal cycle?
Job expectations -->
Performance -->
Appraisal -->
Discussion/Plans
What are the specific parts of the performance criteria?
Patient care
Documentation
Professional development
Communication

Critical aspects of the job include specific output levels, behaviors, and achievement of prior goals.
What are the main sources of PA input?
Observation
Documentation
Other employees
What are the different types of appraisal forms?
Essay
Rating scale
Critical incidents
Comparison to some standard

All should include some form of self-rating
What are common problems that occur during a PA?
Arguments
Unexpressed hostility
Get lost in the form
Mistaken impressions
Combining with salary
Getting lost in trivia
What are the outcomes of the PA?
Satisfactory (promote, focus on development)

Satisfactor (no promotion, maintain/develop)

Unsatisfactory (correctable, focus on improving)

Unsatisfactor (uncorrectable, either fire or tolerate)
What are the elements of progressive discipline?
Inform regarding expectations

Counsel employee when not meeting expectations

Reprimand if problem persists

Discipline

Document
What are the levels of discipline?
Verbal warning
Written warning
Suspension w/out pay
Termination