P323 Final Part 2

Front 1

Organizational Development (OD)

Back 1

Family of techniques designed to help organizations change for the better, can involve reorganizations

Front 2

Change Agent

Back 2

Person who implements the OD effort, they act as guides and trainers for the OD process

Front 3

OD Change Process

Back 3

Employee learn change needs to occur, specific form of change is determined, change is implemented, new way becomes part of the accepted way

Front 4

(MBO) Management by Objectives

Back 4

Organizational change technique that is based on goal setting

Front 5

MBO Process

Back 5

1) Top officials set goals for the entire organization
2) Managers are trained to set goals
3)Supervisors hold goal-setting meetings with subordinates
4)All employees work to achieve their goals
5)Goal attainment is evaluated

Front 6

Survey Feedback

Back 6

OD technique that involves conducting a survey of employee attitudes and opinions and then feeding back the results to the entire organization

Front 7

Survey Feedback Stages

Back 7

1)Agent designs and administers questioneers
2)Feedback is provided to employees about the program

Front 8

Team Building

Back 8

1)Task-Oriented-Agent helps employees in working together more effectively
2)Interpersonal-Agent helps employees in communication and interaction

Front 9

T-Group (Training Group)

Back 9

An intervention designed to enhance the communication and interpersonal skills of individual employees through specific group exercises

Front 10

T-Group failures

Back 10

1)Little to no effect on workplace
2)Can turn in to psychotherapy

Front 11

Organizational Theories

Back 11

1) The distinguishing characteristics of organizations
2) The structure of organizations
3) The interrelationships among people in organizations
4) The interactions among people and technology in organizations

Front 12

Descriptive theories

Back 12

Explain how existing organizations work, will provide an accurate picture of how organizations are structured and how they operate

Front 13

Prescriptive theories

Back 13

Indicate how organizations should operate, proper application will lead to an effective and efficient organization

Front 14

Bureaucracy Theory

Back 14

1) Division of Labor
2) Delegation of authority
3) Span of control
4) Line vs. Staff

Front 15

Division of Labor

Back 15

Specialized job positions, each of which is responsible for different tasks
Pro-Each job requires few skills, emp are easy to find
Con-Resources are needed to coordinate efforts

Front 16

Span of Control

Back 16

Number of subordinates each supervisor has, depends on how skilled the subordinate is and the supervisory style

Front 17

Line Versus Staff

Back 17

Line-Workers involved in the large goal
Staff-Workers that support the line positions

Front 18

Theory X/Theory Y

Back 18

Beliefs of supervisors determines the management approach, in turn this affects how subordinates behave

Front 19

Theory X

Back 19

Managers should organize and direct subordinates with the implication that they are all lazy and don't care

Front 20

Theory Y

Back 20

Managers should organize subordinates but allow them to have some control under the implication that they are not lazy

Front 21

Theory Z

Back 21

Long term employment is the basis for effective organizations because subordinates are more vested in the company

Front 22

Open System Theory

Back 22

Organizations are open systems in that they are similiar to living organisms, does not provide prescriptive insights as to how organization should be run, but rather what its framework is

Front 23

Sociotechnical Systems Theory

Back 23

Views organization in terms of the interrelations between people and technology in the context of the organizational environment

Front 24

Joint optimization

Back 24

Idea that the social and technological systems should be designed to fit as well as possible, should be easy for people to use and people should be organized to machines can function well

Front 25

Unit Control of Variances

Back 25

Concerns who handles work problems as they arise, instead of calling in a tech to fix a machine, the employee should be allowed to fix it

Front 26

Sociotechnical Systems Theory Spread

Back 26

1) Proven, supported
2) Downsizing managements means employees will have to work more independently