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52 Cards in this Set

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Which of these volume types are supported by Windows 2000? (choose three)

A Parity
B Raid-5
C Spanned
D Mirrored
E Switched
B Raid-5
C Spanned
E Mirrored
A client calls and tells you that after installing Windows 98 on a 11GB hard drive only 6.5GB are recognized. How can you fix this problem? (choose two)

A Reinstall Windows 98 from the OEM CD.
B Install Windows98 SE with large hard drive support.
C Use fdisk.exe inside of windows 98 from DOS prompt.
D Reformat the hard drive overlay that comes with the drive.
E Contact the mother board manufacturer for a BIOS upgrade.
B Install Windows98 SE with large hard drive support.
E Contact the mother board manufacturer for a BIOS upgrade.
After installing a program on your Windows 2000 computer you receive the following error: "Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability Windows must restore the original versions of these files." Which feature of Windows 2000 causes this notification to appear?

A Windows file protection.
B Windows system guard.
C Windows folder security.
D Windows computer shield.
A Windows file protection.
Which of these statements would be found in the autoexec.bat file?

A FILES=40
B PATH=C:X;
C DOS=HIGH,UMB
D DEVICE=HIMEM.SYS
B PATH=C:X;
Which file determines the multiboot configuration of Windows 9x?

A IO.SYS
B SYSTEM.INI
C MSDOS.SYS
D CONFIG.SYS
C MSDOS.SYS
Converting a disk partition to FAT 32 with Drive Converter provides which of the following advantages over FAT16? (choose three)

A Programs load faster.
B Fewer resources required.
C Greater file security allowed.
D Drive mappings are more reliable.
E Increase storage efficiencies.
A Programs load faster.
B Fewer resources required.
E Increase storage efficiencies.
After updating a device driver on a Windows NT 4.0 Workstation, the computer fails to boot to the GUI. What should you do to correct the problem?

A Reload NT.
B Run Scandisk and Disk Defragmenter.
C Press F5 to enter safe mode and delete the last device installed.
D Press the spacebar when the load last unknown good message appears.
D Press the spacebar when the load last unknown good message appears.
Where within the Windows 2000 GUI can users be prevented from installing unsigned device drivers?

A Local Users and Groups, Drivers.
B Hardware Profiles, Device Driver.
C Device Manager, Computer Name.
D System Properties, Hardware, Signing.
D System Properties, Hardware, Signing.
Where is Disk Management located within Windows 2000?

A Control Panel
B Device Manager
C Administrative Tools
D Computer Management
D Computer Management
Where can you start the Device Manager in Windows 2000? (choose two)
Computer manager.

A System applet in Control Panel.
B Services tool on the Administrative Tools menu.
C The event form on the Administrative Tools menu.
D Computer Management applet within Administrative tools in Control Panel.
A System applet in Control Panel.
D Computer Management applet within Administrative tools in Control
Which of the following network protocols are included with Windows 2000? (choose three)

A XNS
B DEC NET
C NWLINK
D NETBEUI
E APPLETALK
C NWLINK
D NETBEUI
E APPLETALK
While trying to run a DOS application you receive an error message stating that the application does not run under Windows. Which option should you try first to resolve the problem?

A Reload the DOS application from the MS-DOS command prompt.
B Configure the setver command to allow you to run the DOS program.
C Install a third party program that will allow you to run the DOS program.
D Select 'Prevent this program from detecting Windows' in the advanced properties of the DOS application.
D Select 'Prevent this program from detecting Windows' in the advanced properties of the DOS application.
You see a dialog box on your Windows NT 4.0 workstation stating that Dr.Watson has detected an error and is creating a log file. Where can you find the file to review what has caused the error?
A C:
B C:\WinNT
C C:\WinNT\system
D C:\WinNT\system32
B C:\WinNT
Which of the following operating systems come with Internet connection sharing (ICS)? (choose two)

A Windows 95
B Windows 95 OSR2
C Windows98
D Windows 98SE
E Windows 2000
F Windows NT 4.0
D Windows 98SE
E Windows 2000
How are hidden files unhidden in Windows 95?

A Tools, Options, Show All Files.
B Windows Explorer, View, Options, Show All Files.
C Windows Explorer, File, Preferences, Unhide All Files.
D Control Panel, Device Manager, File Attributes, Unhide.
B Windows Explorer, View, Options, Show All Files.
Where can you change network identification in Windows 2000?
A Device manager.
B Network properties.
C System properties.
D Network and dial up connections.
C System properties.
A customer complains that Windows 9x frequently reports KERNEL32.DLL errors. To solve this delete _________ and reboot. It will recreate itself.

A System folder.
B KERNEL32.DLL.
C Win386.swp file.
D Windows directory.
C Win386.swp file.
Your customer calls and explains that he can't display an entire web page even though he has a 17 inch monitor. He has to use the scroll bars to go from right side to the left side. What change would you make to display settings. See exhibit. (Windows 9x display properties page appears).
A Click Advanced and change to large font.
B Click Advanced and change the screen size.
C Slide the screen area bar over to 800 by 600.
D Adjust contrast control until the screen has shrunk in size.
C Slide the screen area bar over to 800 by 600.
What files can be edited with SYSEDIT in Windows 9x? (choose two)

A IO.SYS
B WIN.INI
C MS-DOS.SYS
D COMMAND.COM
E AUTOEXEC.BAT
B WIN.INI
E AUTOEXEC.BAT
Which Windows 9x file can load device drivers?

A BOOT.INI
B MSDOS.SYS
C CONFIG.SYS
D AUTOEXEC.BAT
C CONFIG.SYS
Which types of disks does Windows 2000 support? (choose two)

A Basic
B Primary
C Dynamic
D Static
E Extended
A Basic
C Dynamic
Which service must be installed on a Windows NT 4.0 system to allow the Dialup network access?
A Net BEUI.
B IPX/SPX.
C Remote access service.
D Dialup Networking V 1.3.
C Remote access service.
What mode is used to install a printer that does not have a driver and is not included in the list of printers block?
A Manual mode
B Network mode
C Emulation mode
D Diagnostic mode
A Manual mode
Your customer calls and complains that sometimes the icons on his desktop look different. But after rebooting they return to normal. What shortcut can you offer him?

A Alt/F4 to refresh memory.
B Alt/TAB to refresh memory.
C Shift/F4 to refresh memory.
D Shift/F8 to refresh desktop.
D Shift/F8 to refresh desktop.
You purchase a new laptop. It comes with a port replicator, which you plan to use while at home. How do you ensure that the port replicator is enabled while at home, and ignored while travelling?
A Install the port replicator's drivers.

B Plug and Play will automatically make this recognition.
C Enable Hardware Profiles.
D Enable port replicator auto-detect in the BIOS.
C Enable Hardware Profiles.
You install a piece of shareware and the software left a residual program that runs while loading the Windows 98 desktop. Which GUI utility removes the start up program?
A Disk Clean Up
B Scheduled Tasks
C Maintenance Wizard
D System Configuration Utility
D System Configuration Utility
Where would you capture a printer port for a network printer in Windows 9x?

A Printer palette, File, Properties, Details.
B Printer applet, File, Properties, Details.
C Network Applet, File, Properties, Details.
D Add/Remove Program applet, Properties, Details.
B Printer applet, File, Properties, Details.
What is the first step in performing an operating system upgrade?

A Partition the drive.
B Format the drive.
C Backup critical data.
D Backup old operating system.
C Backup critical data.
Which one of the following is a Windows 95 installation file?
A Win95-13.cab
B Win95_13.cab
C Win95.cab
D Win95_cab.exe
B Win95_13.cab
MSCDEX gives the error message, "device driver not found." This error indicates that the CD ROM:
A Logical name is the same in AUTOEXEC.BAT and CONFIG.SYS.
B Is not connected or there is no CD ROM driver in the autoexec.bat.
C Is on a primary IDE controller.
D Is not connected or there is no CD ROM driver in CONFIG.SYS.
D Is not connected or there is no CD ROM driver in CONFIG.SYS.
If plug and play is not working properly, where can system resources be assigned manually?
A In the Print folder.
B From the Device Manager.
C From the System menu.
D From a DOS prompt.
B From the Device Manager.
Why does a successfully mapped network drive disappear every time you reboot?
A The computer you have connected to has moved.
B You did not check 'Reconnect at Logon'.
C A map statement is not in the autoexec.bat file.
D The last drive is not set correctly.
B You did not check 'Reconnect at Logon'.
To become a member of a domain on a network running Windows 2000 you select _____.
A My Computer, Tools menu.
B Open Control Panel, Network icon.
C Right click My Computer, Properties, Network Identification.
D Right click My Network Places, right click Local Area Connection.
C Right click My Computer, Properties, Network Identification.
What is the result of adding an IP address to a DNS Server search order?
A It restricts browsing to the DNS Server.
B It overrides the local system's IP address.
C It tells the DNS server the location of the local system.
D It tells the local system the location of the DNS server.
D It tells the local system the location of the DNS server.
Windows 9x/2000 menus designate a hot key with what character type?

A Fleshing
B Bold face
C Italics
D Underscore
D Underscore
Himem.sys gives the following error..."Himem has found unstable memory at 3D21543CB20." This means that ______ is probably bad.

A System ROM.
B UMB.
C SmartDrive Cache.
D RAM.
D RAM.
After installing a new local printer, you print a test page. All of the printed text is in printer code and the printer prints several additional blank pages. What are the possible causes? (choose two)
A Printer snake virus.
B Wrong printer driver.
C Overloaded paper tray.
D Unsecured/loose printer cable.
E High printer resolution settings.
B Wrong printer driver.
D Unsecured/loose printer cable.
Dr.Watson has a standard view and a _____ view.

A Selected view.
B Protected view.
C Advanced view.
D Diagnostic view.
C Advanced view.
A customer calls and says that she can send e-mails without any problem but can't receive any e-mail. What should you check? (choose two)

A Modem settings.
B Account password.
C SMTP server settings.
D Dial up adapter settings.
E Incoming mail server settings.
B Account password.
E Incoming mail server settings.
You are being trained by an ISP to provide tech support. A user calls your mentor, and complains that his password is repeatedly rejected when trying to connect. Your mentor tells him to run Defrag and Scandisk while waiting on the phone. Why?
A To fix a malfunctioning modem.
B To fix a corrupted password file.
C He suspects an upper memory problem.
D He expects the network to be functional by the time Defrag and Scandisk are done.
D He expects the network to be functional by the time Defrag and Scandisk are done.
You are working on a system that has a malfunctioning mouse. You need to navigate through Windows to check the Device Manager for conflicts. What toggles you from the desktop to the taskbar?
A ALT
B TAB
C CTRL
D Arrow key.
B TAB
Which of the following files need to be included on a boot diskette for Windows 9x to enable CD-ROM support? (choose three)

A BOOT.INI
B CDHLP.SYS
C MSCDEX.EXE
D COMMAND.COM
E AUTOEXEC.BAT
C MSCDEX.EXE
D COMMAND.COM
E AUTOEXEC.BAT
Which network protocols can you load to share a printer in Windows 9x? (choose three)

A PTP
B TPTPC
C TCP/IP
D NETBIOS
E NETBEUI
F IPX/SPX
C TCP/IP
E NETBEUI
F IPX/SPX
Which of the following are bypassed in Safe Mode? (choose three)

A Modem driver.
B CONFIG.SYS.
C AUTOEXEC.BAT.
D Generic VGA driver.
E Floppy drive support.
A Modem driver.
B CONFIG.SYS.
C AUTOEXEC.BAT.
What replaces DOS' SmartDrive in Windows 95?

A VCACHE
B RAM Drive
C CACHE 95
D VDRIVE
A VCACHE
Which of the following two files are needed to load Windows 95?

A WIN.INI
B SYSTEM.INI
C BOOT.INI
D AUTOEXEC.BAT
A WIN.INI
B SYSTEM.INI
Which Windows 9x file should be kept at a minimum size of 1KB?

A WIN.INI
B MSDOS.SYS
C CONFIG.SYS
D AUTEXEC.BAT
B MSDOS.SYS
You install an application that launches on every Windows boot. You do not want it to load every time. What three places should you check to see where it is launching from? (choose 3)

A WIN.INI
B Registry
C Startup folder
D SYSTEM.INI
E MSDOS.SYS
A WIN.INI
B Registry
C Startup folder
Which two of the following can be done by running Add/Remove Hardware in Windows 2000? (choose 2)

A Configure IRQ settings.
B Uninstall a device driver.
C Reconfigure multiple display settings.
D Disable an attached device.
E Troubleshoot an existing device.
B Uninstall a device driver.
E Troubleshoot an existing device.
Your computer will not allow you into Windows 95. You suspect registry corruption. What command, entered at a DOS prompt, will attempt to repair a corrupt registry file?

A SCANREG /FIX
B CHDKSK /REGISTRY
C SCANREG / REPAIR
D SCANDISK /REG
A SCANREG /FIX
Which type of a user accounts can Windows 2000 Professional create and manage?
A Global
B Domain
C Improved
D Local
D Local
What keys are used to get the interactive startup in Windows 98 during the boot sequence?

A <F1>
B <CTRL>
C <DEL>
D <END>
B <CTRL>