Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
53 Cards in this Set
- Front
- Back
|
Teams |
-groups of 2 or more people -who interact & influcence each other -mutually accountable -acheive common goals associated iwth org aobjective |
|
|
Informed Groups |
Emplyee alos belong to infomred groups -all teams are groups -groups dont always statisfy the definition |
|
|
Why do they exist |
-humans are social animals -join as per social identy theory -idividuals define themselves by their groups -these group accomplish task |
|
|
Informal Group |
-profound influence -minimize employee stress -social support -strong informal networks then to have more power |
|
|
Team advantages |
-under right conditions -teams make better decision -develop better product and services -create more engaged work -quickly share info -provide superior cutomer service -movted to work in termas -work harder as they compare |
|
|
Team challenges |
-suited better from complex work -work is typically performed more effectivly by individuals alon |
|
|
Team and process losses |
-main problem -resource expanded toward team development and maintenace rathar than the task |
|
|
Team and mythical man month |
-pricicple add more peope only makes it later |
|
|
Social Loafing |
-people exert less effort usually perfom at a lower level when working in team that working alon |
|
|
Social Loafing fixes |
-less when each team member's contribution is more noticable -reduce size of the team -mesure each team member's performance |
|
|
Team Effictiveness |
When it benefits the organization Its members Own surviv le |
|
|
Team Effectivness model |
Team Design Team Efffectivness Team Process Organization and Team Environment |
|
|
Team Design |
-task characgerictics -team size -team compostion |
|
|
Team effectives |
-acomplish task -statisfy member needs -maintain team survival |
|
|
Team PRocess |
-Team development -Team norms -Team cohesion -Team trust |
|
|
Organization & TEam Environement |
-reward -communication -org strucutre -org leadership -phsical space |
|
|
Team Deisgn Elements |
Pooled Interdepdance-shared resources Sequential Interdepance-task aft Reciprocal |
|
|
Team Size |
large enough to provide the necessary competency small enought o mainten effcient coordination -balance between having enough people to do all |
|
|
Team compostion |
-need more that tehcnical skills to perform -5 Cs Cooperating Coordination Communication Confortying Conflict Resolution |
|
|
Cooperation |
willing and able to work together than alone |
|
|
Coording |
activiely manage the team work so that it is performed effciently and harmoniously |
|
|
Communication |
transmit info freely, effeceintly and respectifully & listing actively |
|
|
Conforty |
helps co-woks to maintain a positive and healther psychological state -show empathy provide pyschologial comfort |
|
|
Conlict Resoution |
-it is inevitabel in social setting -have teh skills & moitivation to resove |
|
|
Team Diversity Positive |
-diverse better than homogenous -differenct backrouns-different perspective/angles -broader pool of technial competencies |
|
|
Team Diversity Challenge |
-takes long to become a high performing team -longer to bond -fault lines homogenous is better for task requiring high degree of cooperation |
|
|
Team Process |
Team development Norms Cohesion Trust |
|
|
Team Development |
Forming Storming Norming Performing Adjuorning |
|
|
Forming |
-discover -evaluation value of membership -defer to existing authority -test boundaries |
|
|
Storming |
Interpersonal conflict Compete for team roles Influence goals & measn Establish norms |
|
|
Norming |
Establish roles Agree on team objectives From team metal modes develop coheasionving |
|
|
Perfoming |
task orientated Effict coordination high cooperation Conflict resolved quicklt |
|
|
Three level of trust |
Identifcation Knowledge Calculus based |
|
|
Developing Team Id |
From them to I/We |
|
|
Team Roles |
important role -set of behaviours -people are expected to perform -due to their postion on teh team |
|
|
examples of team buisling |
-claify team goals -icrease motivation -improve tams problem sovling skills -clarify and reconstruct wach members role -improing realitonship |
|
|
TEam Norm |
Informal rules shared expectation that groups establish to regulate behaviour of their members |
|
|
How they develop |
-develop bc people need to anticipate and predict how other will act |
|
|
correcting/prventing dysfuntional team |
-leaders need to speek up -develped in early stages -clearly state it when teams ar formed |
|
|
TEam cohesion |
the degree fo attracting people feel toward the team -their motivate to remain mebers |
|
|
7 influences of team cohesion |
Member simlarity team size member interaction somewhat difficult entry team success external competion and challengs |
|
|
Consequence of team cohesion |
higher team perfomance less of an effort on perfomacnce |
|
|
Team trust |
The postiv epecation one person has twearda nother person or group in a structure |
|
|
IDynaic of team trust |
-start off moderarly high -trust is fragile -deteriourate ove time |
|
|
Self Directed Team |
-Maybe cross-functionalgroups -Areorganized around work processes -Completean entire piece of work requiring several interdependent tasks, -Havesubstantial autonomy over task decisions |
|
|
Virtual Teams |
¡Membersoperate across space, time, and organizational boundaries -- linked throughinformation technologies |
|
|
VirtualTeam Success Factors |
1.Virtualteam member characteristics 2.Toolkitof communication channels and freedom to choose channels that work best forthem 3.Fairlyhigh task structure 4.Opportunitiesto meet face-to-face |
|
|
Team Decision Making Constraints |
Time constraints Evaluatin Apprehension Pressure to conform Element of group think |
|
|
Production Block |
part of time constraing -a time constrati in team decision making -due to procedural requirement |
|
|
Evaluatin Apprehension |
Decison making problem -team members are reluctnat to mention ideas |
|
|
Pressure to conform |
conform to norms |
|
|
Group think |
tendency of highly cohesive groups |
|
|
Team Improvement |
Constructive conflict brainstorming Electronic brainstorm Normal Group Technique |
