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21 Cards in this Set
- Front
- Back
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The Stress Process |
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Stressors |
Are events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a mental or physical response |
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Role Ambiquity |
Refers to vagueness in relation to what our responsibilities are. |
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Role Conflict |
facing contradictory demands at work |
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Role Overload |
Is defined as having insufficient time and resources to complete a job. |
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Work Family Conflict |
Occurs when the demands from work impact negatively upon family's |
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Flow |
State of consciousness where person is abosorbed in the activity |
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Designing work that flows |
Challenge Meaningfulness Competence Choice |
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Time Management |
The development of tools or techniques that help to make us more productive when we work |
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Sabbaticals |
Paid time off from the normal routine at work |
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Telecommunicating |
Working remotely |
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Positive Emotions |
Such as joy, love, and surprise result from our reaction to desired events |
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Negative Emotions |
Such as anger, fear, and sadness can result from undesired events |
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Emotion |
feeling that occurs quickly and profoundly in response to an event that is desired or undesired |
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Cognitive Dissonance |
Mismatch between beliefs |
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Four Building Blocks of Emotional Intelligence |
Self Awareness- Able to display proper emotion Self-Management- Direct emotions in positive way Social Awareness-Understand others feels Relationship Management-Help other manage their emotions and establish relationships |
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Emotional Labor |
Regulation of feelings and expressions for organizational purposes |
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Geniune Acting |
Behavior requiring an individual to display emotions aligned with their own |
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Surface Acting |
Faking emotions |
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Burnout |
Ongoing negative emotional state resulting from dissatisfaction |
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persona |
A professional role that involves acting out potentially artificial feelings as part of a job |
