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31 Cards in this Set

  • Front
  • Back
Virtual Team
cross-functional teams that operate across space, time, and organizational boundaries with members who communicate mainly through information technologies.
Superordinate Goal
a common objective held by conflicting parties that is more important than their conflicting departmental goals.
the ability to know when a problem or opportunity exists and select the best course of action without conscious reasoning.
the capacity of a person, team, or organization to influence others
Group Think
the tendency of highly cohesive groups to value consensus at the price of decision quality
the process in which one party perceives that its interests are being opposed or negatively affected by another party
just good enough
divergent thinking, re-analyzing the problem in a new way and generating different approaches to the issue.
Developing an original product, service, or idea that makes a socially recognized contribution
Situational Leadership
effective leaders vary their style with the “readiness” of followers
Machiavellian values
the belief that deceit is a natural and acceptable way to influence others
belief that the parties will find a mutually beneficial solution to their disagreement
belief that conflicting parties are drawing from a pie (the more one receives, the less the other does)
Self-directed work team
cross-functional work groups organized around work processes, that complete an entire piece of work requiring several interdependent tasks, and that have substantial autonomy over the execution of those tasks
Community of practice
group bound together by shared expertise and passion for a particular activity or interest
Transactional Leader
leader that helps org’s achieve their current objectives more efficiently, such as linking job performance to valued rewards and ensuring that employees have the resources needed to get the job done
Transformational Leader
Leader that changes teams or org's by creating, communicating, and modeling a vision for the org, and inspiring employees to strive for that vision
influencing, motivation, and enabling others to contribute toward the effectiveness and success of the organizations of which they are members
psychological state comprising the intention to accept vulnerability based upon positive expectations of the intent or behavior of another person
Knowledge-based Trust
trust grounded on the other party's predictability
Servant leadership
the belief that leaders serve followers by understanding their needs and facilitating their work performance
cross-functional teams, usually separated from the main organization, that borrow people and resources and have relatively free rein to develop new products or services
Information Overload
condition in which the volume of information received exceeds the persons capacity to process it
occus whenever two or more conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence
informal group that attempts to influence people outside the group by pooling the resources and power of its members
process of learning the ropes of organizational life from a senior person within the community
any behavior that attempts to alter another persons attitudes or behavior
MBWA (Management by Walking Around)
communication practice in which executives get out of their offices and learn from others in the organization through face to face dialogue
Path Goal
leadership theory that ensures that employees who perfrom their jobs well have a higher degree of need fulfillment
the degree of attraction to a team and the motivation to remain a member
requires time, right combination of team members, and right environment