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42 Cards in this Set
- Front
- Back
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What is the front page test?
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Would I feel at ease in describing my actions to a neighbor, customer or citizen.
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What are the three strategy dimensions, as outlined in the book?
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Innovation-meaningful and unique innovations
cost minimization- tightly control costs and cut prices imitation- Use the best of both strategies. Minimize risk, maximize opportunity |
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What does the Supreme Court case Regents at the University of California v. Bakke say regarding affirmative action? Session 20, Slide 32
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No quotas, affirmative action allowed to correct past. Not title 7
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What are the main employment laws on discrimination? Session 20, Slide 13 on
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Race, color, religion, sex, national origin, age, disibility
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What does EEOC stand for? Session 20 Slide 8
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Equal Employment opportunity commission
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How was the EEOC formed and what does it do? Session 20, Slide 8
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Est. 1972 by congress. Title 7 established, punishes discrimination and tries to eliminate it. Gives authority to sue based on discrimination.
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What is a Bona Fide Occupational Qualification? Session 20, Slide 10
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Discrimination based on legitimate business need
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Analyze the Abercrombie & Fitch Employment Discrimination Lawsuit in the context of employment laws and BFOQs. Session 20, Slide 16, video about Abercrombie
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Discriminating against race. Stupid managerial comments like too many phillipinos working there. Lost for $40 million.
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Compare and contrast the two forms of sexual discrimination, as discussed in our class lecture. Session 20, Slide 23
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Quid Pro -- quo sex for bonus
Hostile -- sexually oriented activities that unreasonably interfere with work performance, and create an intimidating, hostile, or offensive work environment. |
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What are the 3 most popular sets of criteria in evaluating employee performance? Chapter 14, page 245
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Work specialization and employee productivity,
centralization, span of control, |
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Identify from the handout entitled “Employment Interview Questions” which questions are legal/illegal in an employment interview.
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12. Us citizen? Legal
a. Over 18 - legal b. What types of clubs do you belong to - illegal c. What type of training did you receive in military -- legal d. If you've been in the military, were you honorably discharged -- illegal e. Would you be willing to relocate - legal |
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In what ways are the employers allowed to discriminate?
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BFOQ
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What was the legal result of Abercrombie & Fitch’s discrimination allegations?
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settled out of court for $45 million
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What areas are employees not allowed to discriminate?
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race
religion gender age nationality disability |
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Define organization structure
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system of relationships among job tasks, roles, and responsibilities that determine how organizations function and pursue their goals
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Describe in 2 ways work specialization.
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a. Degree to which activities in the organization are subdivided into separate jobs
b. the division of labor |
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What are the 5 ways to departmentalize an organization? Chapter 14, page 232
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Functional -- separating according to common skills,
product -- grouping products together, geographical -- grouping according to geography, process -- (assembly line)grouping based on the specific phase in the production, like accounting, customer -- grouping customers together by markets |
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What are the 4 ways that culture is transmitted within an organization?
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a. stories,
b. rituals c. material symbols d. language |
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What are the 2 complementary concepts linked with chain of command?
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Authority -- right of a the manager to give orders and expect them to be obeyed
unity of command -- there's only one superior |
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What are the advantages and disadvantages of decentralization?
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advantages
i. Actions can be taken quickly to solve problems ii. More people provide input into decisions iii. Employees feel less alienated from those who make decisions that affect them Disadvantages -- explicit job descriptions Lots of organizational rules Clearly defined procedures Employees can handle same input in exactly the same way, uniformity |
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What are the strengths and weaknesses of the simple structure?
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Low degree of departmentalization
Wide spans of control Authority centralized in a single person Strengths: fast, simple, flexible, inexpensible to maintain, accountability is clear Weaknesses: difficult to maintain in big organizations, with increasing size it becomes slower/more difficult |
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What is a matrix structure
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two froms of departmentalization, functional & product
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What are the 4 characteristics of the boundaryless organization
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a. No chain of command
b. Flatter hierarchy c. Cross-hierarchical teams d. Looks more like a silo than a pyramid |
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What affect does increasing an organization’s size generally have on the organization’s structure?
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size affects structure at a decreasing rate
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According to the Robbins text, what are the 6 forces of change?
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a. Nature of the workforce
b. Technology c. Economic shocks d. Competition e. Social trends f. World politics |
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What 4 things are most trainings directed at improving?
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a. Product knowledge
b. Active listening c. Showing patience d. Displaying emotion |
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33. What 4 things are recommended to employees to manage their own careers
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a. Know strengths and weaknesses
b. Manage reputation c. Keep current d. Build & maintain network contacts |
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Explain sensitivity training.
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a. Changing behavior through unstructured group interaction
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What are the 6 steps in the job selection process?
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a. Announce an opening
b. Accept applications and resumes c. Perform interviews d. Employment testing e. Reference test f. Final interview |
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40. Describe 3 steps to organizing a union
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a. 30% of employees must sign an authorization card for the NLRB
b. A date is set for the election c. Results are announced |
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What 5 tactics do unions use to make a statement?(short answer)
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a. Strike -- don't show
b. sit down strike (employees go to work but don't do job) c. Work slowdown -- employees work slower on the job d. Wildcat strike -- employees walk off job and protest e. Sickout -- many employees call in sick on the same day |
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What is the role of the change agent in organizations? Chapter 16, page 266
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responsible for organizing change
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Describe Kurt Lewin’s three-step description and what it is compared to
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most like "calm waters"
a. unfreezing Status quo b. Changing to a new state c. Refreezing new change to make permanent |
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45. What 5 things help you overcome resistance to change? (bulleted list) choose 3 to write about! Find defenitions
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a. Education & communication
b. Participation c. Building support and commitment d. Selecting people who accept change e. Coersion, forcing |
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According to the online reading, “Putting Teeth in Corporate Ethics Codes,” what does NASDAQ’s new rule, which goes into affect on May 4, require?
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47. Requires public companies to distribute a code of ethics to all employees, have employees read and sign the code of ethics
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Explain organizational development (OD)
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encompasses a collection of planned change interventions built on humanistic democratic values that seek to improve organizational effectiveness and employee wellbeing
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49. 5 underlying values of OD (52?)
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a. Respect for people
b. Trust and support c. Power equalization d. Confrontation e. Participation |
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52. Know Undo hardship - copy and paste from slides, know in depth
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Employers do not have to bear any undue hardship from an employee’s religious beliefs.
Undue hardship is: Actions that adversely affect the rights of others in order to accommodate a religious belief. Breach of contract that favors individuals with special benefits because of religious beliefs but denies other employees those benefits. Actions that hurt company efficiency in order to provide accommodation. Actions that require extra time and money to the company in order to pay for things like overtime or temporary workers. |
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Compare and contrast mechanistic/organic
6 things each |
Mechanistic
High specialization Rigid departmentalization Clear chain of command Narrow spans of control Centralization High Formalization Organic: Cross-functional teams Cross-hierarchical teams Free flow of information Wide spans of control Decentralization Low formalization |
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What are the different organizational designs
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a. simple structure
b. Beaurocracy c. Matrix structure |
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What 3 factors contribute to why an organization will choose one design rather than another?
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a. Size
b. Technology c. Strategy/mission |
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What is emotional intelligence and its 4 areas?
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Knowing and understanding your own, as well as others and managing them (4 areas)
a. Self awareness b. Self management c. Social awareness d. Relationship management |
