Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/12

Click to flip

12 Cards in this Set

  • Front
  • Back
COMMUNICATION
The transference and understanding of meaning.
COMMUNICATION PROCESS
The steps between a source adn a receiver that result in the transference and understanding of meaning.
FORMAL CHANNELS
Communication channels established by the organization to transmit messages that are related to the professional activities of members.
INFORMAL CHANNELS
Communication channels that are spontaneous and emerge as a response to individual choices.
GRAPEVINE
The organizations informal communication network.
KNOWLEDGE MANAGEMENT (KM)
The process of organizing and distributing an organization's collective wisdom so the right information gets to the right people at the right time.
CHANNEL RICHNESS
The amount of information that can be transmitted during a communication episode.
FILTERING
A sender's manipulation of information so that it will be seen more favorably by the receiver.
INFORMATION OVERLOAD
A condition in which information inflow exceeds an individual's processing capacity.
COMMUNICATION APPREHENSION
Undue tension and anxiety about oral communication, written communication, or both.
HIGH CONTEXT
Cultures that rely heavily on nonverbal and subtle situational cues in communication.
LOW CONTEXT CULTURES
Cultures that rely heavily on words to convey meaning in communication.