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12 Cards in this Set
- Front
- Back
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COMMUNICATION
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The transference and understanding of meaning.
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COMMUNICATION PROCESS
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The steps between a source adn a receiver that result in the transference and understanding of meaning.
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FORMAL CHANNELS
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Communication channels established by the organization to transmit messages that are related to the professional activities of members.
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INFORMAL CHANNELS
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Communication channels that are spontaneous and emerge as a response to individual choices.
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GRAPEVINE
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The organizations informal communication network.
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KNOWLEDGE MANAGEMENT (KM)
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The process of organizing and distributing an organization's collective wisdom so the right information gets to the right people at the right time.
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CHANNEL RICHNESS
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The amount of information that can be transmitted during a communication episode.
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FILTERING
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A sender's manipulation of information so that it will be seen more favorably by the receiver.
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INFORMATION OVERLOAD
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A condition in which information inflow exceeds an individual's processing capacity.
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COMMUNICATION APPREHENSION
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Undue tension and anxiety about oral communication, written communication, or both.
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HIGH CONTEXT
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Cultures that rely heavily on nonverbal and subtle situational cues in communication.
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LOW CONTEXT CULTURES
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Cultures that rely heavily on words to convey meaning in communication.
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