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30 Cards in this Set

  • Front
  • Back
individuals who achieve goals through other people
a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals
determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom and where decisions are to be made
a function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts
monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations
technical skills
the ability to apply specialized knowledge or expertise
human skills
the ability to work with, understand and motivate other people, both individually and in groups
conceptual skills
the mental ability to analyze and diagnose complex situations
organizational behavior
a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organizations's effectiveness
systematic study
looking at relationships, attempting to attribute causes and effects and drawing conclusions based on scientific evidence
a gut feeling not necessarily supported by research
the science that seeks to measure, explain and sometimes change the behavior of humans and other animals
social psychology
an area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another
the study of people in relation to their fellow human beings
the study of societies to learn about human beings and their activities
political science
the study of behavior of individuals and groups within a political environment
contingency variables
situational factors: variables that moderate the relationship between two or more other variables
workforce diversity
the concept that organizations are becoming more heterogeneous in terms of gender, race, ethnicity, sexual orientation, and inclusion of other diverse groups
quality management
the constant attainment of customer satisfaction through the continous improvement of all organizational processes
process reengineering
reconsidering how work would be done and an organization structured if it were starting over
empowering employees
putting employees in charge of what they do
ethical dilemmas
situations in which individuals are required to define right and wrong conduct
an abstraction of reality. a simplified representation of some real-world phenomenon
dependent variable
a response that is affected by an independent variable
a performance measure that includes effectiveness and efficiency
achievement of goals
the ratio of effective output to the input required to achieve it
the failure to report to work
the voluntary and involuntary permanent withdrawal from an organization
organizational citizenship behavior
discretionary behavior that is not part of an employees formal job requirements, but that nevertheless promotes teh effective functioning of the organizations