Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
11 Cards in this Set
- Front
- Back
|
Social influence
|
a large measure of interpersonal interaction involves attempts to influence others, including parents, bosses, coworkers, spouses, teachers, friends, and children
|
|
|
Social Power
|
ability to get things done with human, informational, and material resources
|
|
|
Reward Power
|
obtaining compliance with promised or actual rewards
|
|
|
Coercive power
|
obtaining compliance through threatened or actual punishment
|
|
|
Legitimate power
|
obtaining compliance through formal authority
|
|
|
Expert power
|
obtaining compliance through ones knowledge or information
|
|
|
Referent power
|
also called charisma, obtaining compliance through charisma or personal attraction
|
|
|
Empowerment
|
sharing varying degrees of power with lower level employees to better serve the customer
|
|
|
Organizational politics
|
Intentional enhancement of self interest
|
|
|
Coalition
|
Temporary groupings of people who actively pursue a single issue
|
|
|
Impression management
|
getting others to see us in a certain manner
|
