Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
20 Cards in this Set
- Front
- Back
|
Conflict
|
One parties perceives its interests are being opposed or set back by another party.
|
|
|
Functional Conflict
|
Serves organizations interests
|
|
|
Dysfunctional Conflict
|
Threatens organizations interests
|
|
|
Personality Conflict
|
Interpersonal opposition driven by personal dislike or disagreement
|
|
|
Major forms of conflict
|
Personality, intergroup, and cross cultural
|
|
|
Conflict hypothesis
|
The more members of different groups interact, less intergroup conflict they will experience
|
|
|
Programmed Conflict
|
Encourages different opinions without protecting management's personal feelings.
|
|
|
Devils Advocacy
|
Assigning someone the role of critic.
|
|
|
Dialectic Method
|
Fostering a debate of opposing viewpoints to better understand an issue.
|
|
|
Alternative Dispute Resolution
|
Avoiding costly lawsuits by resolving conflicts informally or through mediation or arbitration
|
|
|
Facilitation
|
Third party usually manager informally urges parties to directly deal with each other in positive and constructive manner.
|
|
|
Conciliation
|
Neutral third party informally acts as a communication conduit between parties. Appropriate when parties refuse to meet face to face. Goal is to establish communication
|
|
|
Peer Review
|
Panel of trustworthy coworkers selected cause they can remain objective hear both sides in an informal and confidential meeting. Decision may or may not be binding.
|
|
|
Ombudsman
|
Someone who works for org and is widely respected hears grievences on confidental basis and attempts to arrange a solution. Permits someone to get help without formal heirarchy chain
|
|
|
Mediation
|
Neutral trained third party guides parties through ways of solving conflict. DOES NOT RENDER A SOLUTION
|
|
|
Arbitration
|
Parties agree to accept decision of a neutral arbitrator in formal court like setting. Decisions based on legal merits. PARTIES MUST COMPLY WITH DECISION
|
|
|
Negotiation
|
Give and take process between conflicting interdependent parties
|
|
|
Distributive Negotiation
|
One person gains at the expense of another, win-lose. Haggling over the price of a car.
|
|
|
Integrative Negotiation
|
An agreement that can be found that is better for both parties than what they would have reached through distributive negotiation. WIn-Win
|
|
|
Added Value Negotiation
(AVN) |
Cooperatively developing multiple deal packages while building a long term relationship
|
