Organization Behavior Chapter 1

Front 1

what are the 4 functions of a manager?

Back 1

planning organizing leading and controlling

Front 2

what is the definition of the planning stage?

Back 2

the function encompasses defining an organization's goals , establishing an overall strategy for achieving those goals and developing a comprehensive set of plans to integrate and coordinate activities.

Front 3

what is the definition of the organization stage management function ?

Back 3

it includes determining what tasks are to be done, who is to do them , how the tasks are to be grouped , who reports to whom , and where decisions are to be made.

Front 4

what is the definition of the leading stage management function?

Back 4

when managers motivate employees , direct the activities of others, select the most effective communication channels or resolve conflicts among other members they are engaged in leading.

Front 5

what is the definition of the controlling stage management function ?

Back 5

to ensure that things are going the way they should, management must monitor the organizations performance.

Front 6

Who studied and determined the roles of managers management function?

Back 6

Henry Mitzberg

Front 7

what are the 3 groups called that the management roles are grouped into?

Back 7

interpersonal, informational, decisional

Front 8

what does the interpersonal role comprise of?

Back 8

the interpersonal role comprises of 1) Figurehead : symbolic head required to perform a number of routine duties of a legal or social nature
2) Leader: responsible for the motivation and direction of employees
3) Liaison: Maintains a network of outside contacts who provide favors and information

Front 9

what does the informational role comprise of?

Back 9

the informational role comprises of 1) Monitor: receives a variety of information, serves as the nerve center of internal and external information of the organization.
2) Disseminator Transmit information received from outsiders or from other employees to members of the organization
3) Spokesperson: Transmits information to outsiders on organizations plans policies , actions, and results , serves as expert on organizations industries.

Front 10

what does the decisional role comprise of?

Back 10

the decisional role comprises of Entrepreneur: searches the organization and its environments for opportunities and it initiates projects to bring about change.
2) Disturbance handeler: responsible for corrective action when an organization faces important , unexpected disturbances.
3) resource allocator. makes or approves significant organizational decisions.
4) negotiator: Responsible for representing the organization at major negotiations.

Front 11

who i identified the skills of management and what are they?

Back 11

Robert katz and they are technical, human and conceptual

Front 12

what is the technical skill of management?

Back 12

the ability to apply specialize knowledge or expertise.

Front 13

what is the human skill of management?

Back 13

the ability to work with understand and motivate other people, both individually or in groups.

Front 14

what is the conceptual skill of management?

Back 14

the mental ability to analyze diagnose complex situations.

Front 15

what is the difference between and effective vs successful

Back 15

successful deals with speed and promotion within an organization and effective deals with the quality and quantity of the performance and the satisfaction and commitment of employees.

Front 16

what is organization behavior

Back 16

A field of study that investigates the impact that individuals , groups, and structure have on behavior within organizations, for the purpose of applying such knowledge towards improving an organization's effectiveness.

Front 17

what disciplines contribute to organizational behavior

Back 17

psychology, social psycology, sociology anthropolgy

Front 18

what is psychology?

Back 18

the science that seeks to measure, explain and sometimes change the behavior of humans and other animals.

Front 19

social psychology?

Back 19

An area of psychology that blends concepts from psychology and sociology and that focuses on the influences of people on one another.

Front 20

sociology

Back 20

The study of people in reaction to their social environment or culture.

Front 21

What is anthropology?

Back 21

The study of societies to learn about human beings and their activities.

Front 22

what is workforce diversity?

Back 22

the concept that organizations are becoming more heterogeneous in terms of gender, age, race ethnicity, sexual orientation, and inclusion of other diverse groups.

Front 23

What are the 3 stages of the organization behavior model

Back 23

individual level, group level, and organizational level.

Front 24

What is a dependent variable.

Back 24

a response that is affected by an independent variable.

Front 25

what is the dependent variable of productivity?

Back 25

A performance measure which includes effectiveness(achievement of goals) and efficiency(the ratio of effective output to the input required to achieve it.)

Front 26

What is absenteeism?

Back 26

This is defined as the failure to report to work.

Front 27

What is turnover?

Back 27

Turnover is the voluntary or involuntary permanent withdrawal from an organization.

Front 28

what is deviant work behavior?

Back 28

this is voluntary behavior that violates significant organizational norms and in so doing threatens the well being of the organization or its members.

Front 29

What is job satisfaction?

Back 29

A positive feeling about ones job resulting from an evaluation of its characteristic.

Front 30

what is the independent variable of organizational behavior?

Back 30

The presumed cause of some change in a dependent variable.

Front 31

what is the dependent variable of job satisfaction?

Back 31

a positive feeling about ones job resulting from an evaluation of its characteristics.

Front 32

what is an independent variable of organizational behavior?

Back 32

the presumed cause of some change in a variable