Org B - Ch 14

Front 1

Organizational culture
- definition
- Norms
- Values
- Assumptions

Back 1

– socially acquired rules of conduct shared by org members
1- Norms – situation specific rules of conduct
2- Values – generalizable goals, ideals, standards
3- Assumptions – taken-for-granted beliefs concerning: Human Nature, Relationships, Truth, etc.
*All manifested in “artifacts” of org culture
*Level of awareness highest w/ (1), lowest with (3)

Front 2

Culture’s Influence on Org Effectiveness

Back 2

Communicates “appropriate” actions, thinking
Enhances org stability
Employees know how to interpret org events/activities
Can give emp’s sense of identity
Can engender commitment to org beliefs & values

Front 3

How can we change an organization’s culture?

Back 3

-Conduct a culture audit
-Cultural assessment and need for change
-Assess cultural risk
-Unfreeze the cultural pattern
-Elicit support from cultural elite
-In most cases, senior management
-Choose an intervention strategy
-Monitor and evaluate

Front 4

How can an organization’s culture be maintained? (from slides)

Back 4

1)Identify the Core Values of the Organization
2)Describe the behaviors that reflect those values
3)Teach the values and behaviors to members of the organization
4)Reward those who behave consistently with the values
5)Identify and Discipline those who violate core values—Hot Stove Rule

Front 5

How can an organization’s culture be maintained? (from book)

Back 5

-Selection and retention of emp’s
-Allocation of rewards and status
-Reactions of leaders
-Rites and ceremonies
-Stories and symbols
-Reactions to crises