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37 Cards in this Set

  • Front
  • Back

What helps get you started on the right foot?

  • Appearance
  • Attitude
  • Interpersonal Skills
  • Communication

---Verbal and Nonverbal


  • Patient Education
  • How to handle the FAQ's

How should you portray Attitude and Empathy?

  • Smile and stay positive
  • Never minimize their concerns
  • Assure them you can sole the problem

How should you communicate verbally?

  • Explain all procedures
  • Never assume they have had radiographs before
  • Never assume they have had a full series before

How should you communicate non-verbally?

  • Nod your head to indicate time to close
  • Give commands directly : "Gently close now"

What are the Guidelines for


Effective Communication?

  • Introduce yourself and show interest
  • Face the patient and make eye contact
  • Lean forward to demonstrate listening
  • Be honest to build trust
  • Show courtesy and respectfullness
  • Maintain a positive attitude
  • Demonstrate empathy when appropriate
  • Use clear commands
  • Make nonverbal communication in agreement with verbal communication

What are the guidelines for


Communicating with children?

  • Use guidelines for effective communication
  • Use age-level appropriate language
  • Do not talk down or use baby talk
  • Avoid threatening sounding words
  • Use show-tell-do
  • Tell the truth whenever possible

What are the guidelines for


Communicating with the Elderly?

  • Use guidelines for effective communication
  • Address by the person's title unless they instruct you to do otherwise
  • Avoid condescending salutations such as "huney" or "dear"
  • Be aware of generation differences
  • Be aware of sensory or cognitive impairments such as hearing loss, effects of stroke
  • Encourage the use of eyeglasses and hearing aids during the procedure especially when showing radiographs during patient education.

What are the Guidelines for Communicating with People of Different Cultures

  • Use guidelines for effective communication
  • Learn about the cultures in your community
  • Be accepting and nonjudgemental
  • Be aware that gestures may be interpreted differently
  • Be aware that touch and personal space are sometimes considered different by different cultures
  • Speak slowly and avoid using slang or uncommon terms
  • Verify that the listener understood what you said

Why do we take radiographs?

  • To detect pathology or disease that we can't see and that could go undetected for a long time.
  • Long term or chronic infection is dangerous to the patient's health and more costly to treat as it worsens

How do you alleviate the patient concerns about radiographs?

  • Explain safety precautions
  • Explain exposure criteria guidelines and clinic protocol
  • Show radiographs with and without disease only detected by the use of radiographs
  • Use pamphlets with information regarding exposure comparisons

What is Quality Assurance?

  • Planning, implementing, and evaluating procedures used to produce high-quality radiographs while minimizing radiation exposure
  • Includes establishing a high standard for both quality administration as well as techinques

What are components to having a QA Plan?

  • Assessment of current practices

- Where and how problems occur


  • A written plan

- Who is in charge?


- What training is required?


- Who needs to be trained?


  • Quality control tests
  • Record-keeping
  • Periodic evaluation

What must you consider when creating a QA plan?

  • What is our purpose?
  • Who is responsible and for what?
  • Delegation of responsiblilities
  • List of equipment that requires monitoring

- Tests to be performed to check equipment


- Log of test results


  • Log of retake radiographs
  • Documentation of training
  • Re-evaluation and reports

What QA tests are for the dental X-ray machine?

  • Radiation output
  • Timer Accuracy
  • Milliamperage accuracy
  • Kilovoltage accuracy
  • Focal spot size
  • Filteration (beam quality)
  • Collimation
  • Beam alignment
  • Tube head stability

What is a step-wedge? What is it for? And how do you assemble one?

  • A step-wedge is a device of layered metal steps of varying thickness.
  • It is used to determine image density and contract, as well as to test the strength of processing chemicals.
  • To assemble a step-wedge,

  1. Divide a piece of cardboard the size of a #2 film into thirds
  2. Leave the first third uncovered
  3. Cover the remaining two thirds with two pieces of lead foil.
  4. Cover the final third with four additional pieces of lead foil and tape them into place.

What is the suggested time intervals for performing Quality Control tests for:


Tube Head Stability?

  • Monthly

How is the Tube Head Stability


Quality Control Test performed?

  • Position the tube head in various positions that will likely be needed for radiographic exposures to evaluate stability in each position. If it drifts, it should be repaired before use.

What is the suggested time intervals for performing Quality Control tests for:


Darkroom Safelight?

  • Anually

What is the Darkroom Safelight test called?


How is it performed?


  • The Coin Test
  • Expose a #2 film on the lowest setting.
  • Unwrap in the darkroom under safelight conditions and place on the counter with a coin placed on top
  • let sit for two or three minuits and then develop and examine the film
  • If a shadow of the coin appears on on the radiograph, the lights should be visually inspected for scratches or cracks in the filter that would allow white light to escape.

What is the suggested time intervals for performing Quality Control tests for:


Automatic Processor

  • Daily

How is the Automatic Processor


Quality Control Test performed?

  • First, process an unexposed film under safelight conditions. It should come out clear (slightly blue tinted)
  • Then process a film that has been exposed to white light. It should come out black.
  • If either test fails, the operator should check the solution, water supply, and film dryer.

What is the suggested time intervals for performing Quality Control tests for:


Processing Solution?

  • Daily

How is the Processing Solution


Quality Control Test performed?

  • At the beginning of the day, after the developer had been changed, exposed multiple films at the same setting using a step wedge
  • Process one of the films at the beginning of the day
  • At the beginning of each day, process one of the previously exposed films
  • Each film should match the film developed on the first day. A failed test would indicate that the processing chemicals, particularly the developer, is loosing strength and needs to be changed.

What is the suggested time intervals for performing Quality Control tests for:


Cassettes and Screens?

  • Annually

How is the Cassettes and Screens


Quality Control Test performed?

  • Periodicly examine the cassettes and intensifying screens.
  • Cassettes should be checked for warping and light leaks that can result in fogged radiographs. If present, the cassette should be repaired or replaced.
  • Intensifying screens should be examined for cleanliness and scratches. Dirty screens should be cleaned as needed. Any scratched or damaged screens should be repaired or replaced.

What is the suggested time intervals for performing Quality Control tests for:


Viewboxes?

  • Monthly

How is the Viewboxes


Quality Control Test performed?

  • Turn on the viewbox. If it is functioning properly ti will give off a uniform, subdued light. If it flickers, the bulb may need to be replaced.

What is the suggested time intervals for performing Quality Control tests for:


Output Consistency Test?

  • Annually

How is the Output Consistency


Quality Control Test performed?

  • Place a step wedge on a #2 film
  • Expose a film at different intervals throughout the day at the same setting and set aside to be processed together.
  • At the end of the desired time, process all films and evaluate.
  • Consistency in radiation output will produce images of the step-wedge that are identical in density and contrast.
  • A failed test will produce images that are different from each other indicating a variation in radiation output and that a qualified health physicist should examine the x-ray machine

How do you test the darkroom for light leaks?


How long does it take for the eyes to adjust to the dark?

  • Turn off all the lights in the dark room and look for light leaks after the eyes have adjusted to the dark. If there are leaks, mark them while eyes are still adjusted. The leaks should be sealed with tape or weather stripping.
  • About 5 min.

What test is used for monitor X-ray film?


How is this test performed?

  • The Fresh-film Test
  • When a new film box is opened for use, immediately process one of the films without exposing it. If the film appears slightly blue tint, it is fresh. If it appears fogged, the remaining films should not be used.

What can operator errors result in?


What does this mean?

  • Retakes
  • Retakes result in additional exposure to the patient, and take more time from the appointment.

What must radiographers be able to recognize and know how to do?

  • Recognize errors and know how to correct them.

How should the problem of retakes be monitored?

  • "Operator errors and retakes should be recorded in a log to identify recurring problems.

What are the 4 goals of Quality Control??

  • Maintain a high standard of image quality
  • Identify problems before image quality is compromised
  • Keep patient and occupational exposure to a minimum
  • Reduce the occurrence of retake radiographs

What are the 7 things that should be monitored on an X-ray machine?

  • Radiation output
  • Timer accuracy
  • mA and kVp settings
  • Focal spot size
  • Filtration and collimation
  • Beam alignment
  • Tube head stability

What is the key to producing the highest quality diagnostic radiographs with the lowest possible radiation exposure?

Operator competence