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26 Cards in this Set

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Verbal Communication
creation of meaning b/w individuals through use of words. (spoken or written)
Words
* Prime component of verbal communication
* Meaning is not in words
(sender and receiver create meaning to the words in message)
* Culturally learned
The main focus of verbal communication is?
the exchange of information
Word choices and the meaning we assign to words can?
*reveal our attitudes
*reflect the environment of the speaker
Person's verbal behavior may reveal much about there?
Self-concept
Positive Self Concept
*capable of saying "I don't know"
*capable of accepting praise or criticism
*use of original phrases, avoid cliches
*use of assertive language
Negative Self-Concept?
*quick to become defensive
*self-critical
*frequent use of cliches
Verbal Communication has advantages?
*transcend time
*transcend space
*build and maintain relationships
*satisfy human needs
Verbal Communications has disadvantages?
*evoke diff.images and meanings in people
*single word can evoke more than one meaning
*words are limited in how precisely they represent our ideas
*each communicator uses words both connotatively and denotatively at same time
Language
collection of verbal and nonverbal symbols that operate under system of rules
Symbols
anything that stand or represent anything
Denotative Meaning
refers to meaning we may reasonably assume will be assigned to the word or symbol by other people
Connotative Meaning
refers to the subjective, personal, and unique meaning we assign to a symbol or word
Nonverbal Communication
the exchange of information by means other than words
Polarized Words
symbols used to describe people, objects, events, in terms of opposite extremes
(fat-skinny)(wonderful-skinny)
Cliches
popular words, phrases, or expressions that are overused
Euphemisms
words used as substitutes for other words that could be considered offensive or unpleasant
Abstract Words
*are words that are broad in scope
*describe terms that cannot be sensed or are difficult to sense
(tool is more abstract than hammer)
Concrete Words
words that are more specific in terms of what they are describing
(desk is more concrete than furniture)
Judgmental Words
*stress personal reactions and evaluations
*tend to be vague and abstract
Descriptive Words
these words focus the receiver's attention onto the thing being described, rather than the sender's reaction to that thing.
Restrictive Words
*suggest a degree of certainty on the part of the sender
*must express agreement with message
Unrestrictive Words
*don't demand immediate agreement from receiver
*good way of opening two-way communication
Statements of fact
*considered accurate perceptions of world
*not necessarily absolute truths (world is flat-1492)
*general public accepts it as truth (7 continents)
*based on common experiences of people
*accepted b/c of credibility of the source
Statements of inference
*conclusions based on events
*2 people may draw diff. concl. from same event
*require no degree of credibi.
*accuracy decreases as more inferences are made
*may or may not be accurate
Paraphrasing
is a descriptive restatement of another person's message using your own words.