Opre 3310 Operations Management

Front 1

Operations is that part of a business organization responsible for...

Back 1

producing goods and services

Front 2

Goods are...

Back 2

physical items that include raw materials, parts, subassemblies such as motherboards, and final products

Front 3

Services are...

Back 3

activities that provide some combination of time, location, form and psychological value

Front 4

Operations management is...

Back 4

the management of systems or processes that create goods and/or provide services

Front 5

Supply chain is

Back 5

the sequence of organizations and activities involved in producing and delivering a good or service

Front 6

Three basic functions of a business organization

Back 6

Finance, Operations, Marketing

Front 7

Simple product supply chain (5 parts)

Back 7

Basic supplier > direct supplier > producer > distributor > final (end) consumer

Front 8

Facilities might include

Back 8

warehouses, factories, processing centers, offices, distribution centers, retail outlets

Front 9

Functions and activities might include

Back 9

forecasting, purchasing, inventory management, information mgmt, quality assurance, scheduling, production, distribution, delivery, and customer service

Front 10

The value of the product _ as it moves through the supply chain

Back 10

increases

Front 11

Supply chains are both _ and _ to the organization

Back 11

internal and external

Front 12

The external parts of a S/C provide

Back 12

raw materials, parts, equip, supplies and other inputs

Front 13

The internal part of a S/C provides

Back 13

the operations themselves, performing work on products or services, and passing the work to the next step

Front 14

The creation of goods or services involves

Back 14

transforming inputs into outputs

Front 15

Inputs such as _, _ and _ are used to create goods or services using one or more transformation processes

Back 15

capital, labor, and information

Front 16

Inputs such as capital, labor and information are used to create goods or services using one or more _ _

Back 16

transformation processes

Front 17

Transformation processes can include

Back 17

storing, transporting, repairing

Front 18

Feedback is when an organization

Back 18

takes measurements at various points in the process

Front 19

Control is when

Back 19

the org compares feedback with previously established standards to determine whether corrective action is needed

Front 20

Goods and services often occur

Back 20

jointly

Front 21

Product packages are

Back 21

a combination of goods and services

Front 22

Value-added describes

Back 22

the difference between cost of inputs and the value of price outputs

Front 23

The essence of the operations function is to _ _ during the transformation process

Back 23

add value

Front 24

Firms use value-added money for

Back 24

R&D, investment in facilities, worker salaries, and profit

Front 25

Give an example of psychological value added

Back 25

branding

Front 26

Tangible output

Back 26

result of production goods

- can be manufactured (car) or nonmanufactured (produce)

Front 27

Delivery of service generally implies _

Back 27

an act

Front 28

7 major categories for service jobs

Back 28

government, wholesale retail, financial services, health care, personal services (laundry, hair), business services, education

Front 29

Mfg and services differ in _ but are similar in _

Back 29

differ in WHAT is done

similar in HOW it is done

Front 30

10 major differences b/w mfg and services

Back 30

1. customer contact; 2. uniformity of input; 3. labor content; 4. uniformity of output; 5. measures of productivity; 6. production and delivery; 7. quality assurance; 8. amt of inventory; 9. evaluation of work; 10. ability to patent design

Front 31

Explain the difference b/w MFG and Service organizations wrt customer contact

Back 31

Mfg -more latitude assigning jobs

- not very customer facing

Service -tight control is impossible when customer is part of system (self-serve gas)

- more sensitive to variations in demand (can't stockpile "time" or inventory)

Front 32

Explain the difference b/w MFG and Service organizations wrt uniformity of input

Back 32

Service is more variable: each patient, client, and auto repair has to be diagnosed individually

Mfg job requirements are more uniform

Front 33

Explain the difference b/w MFG and Service organizations wrt labor content

Back 33

TO BE CONTINUED