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19 Cards in this Set
- Front
- Back
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Triple Bottom Line
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Social, Economic, Environmental
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Operations & Supply Strategy
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Setting broad policies & plans for using the resources of a firm & must be integrated with corporate strategy.
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Social
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Fair & beneficial business practice toward labor, the community, & the region in which firm conducts business
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Economic
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Compensation to shareholders who provide capital via competitive return on investment
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Environmental
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Firm's impact on environment
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Operations Effectiveness
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Core business process needed to run the business. Ex: quality assurance, control initiatives, process redesign, etc.
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Closed-loop strategy process
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1. Develop/Refine the strategy by defining vision & mission (yearly).
2. Translate the strategy by revising budgets & targets (quarterly). 3. Plan operations & supply by developing sales, operations plans & resource capacity. (monthly). |
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Competitive Dimensions
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Customer's decision
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Cost or Price
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competitive dimension focusing on making the product or delivering the services cheap
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Quality
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competitive dimension focusing on great products or delivering great service
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Delivery Speed
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competitive dimension focusing on delivering products or services quickly
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Delivery reliability
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competitive dimension focusing on delivering the product or service when promised
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Shareholders
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Those individuals or companies that legally own one or more shares of stock in the company
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Stakeholders
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Those individuals or organizations who are influenced, either directly or indirectly, by the actions of the firm
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Flexibility and new product introduction speed
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competitive dimension focused on the companies ability to offer a wide variety of products & time required to change them
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Order qualifiers
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the basic criteria that permit the firms products to be considered as candidates for purchase by customers
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Order winners
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the criteria that differentiates the products and services of one firm from another
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Activity-System Maps
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Tightly linked activities that fit together to bring clear strategy to the company
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Productivity
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Measure of how well a country, industry or business unit is using its resources. Outputs divided by Inputs.
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