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32 Cards in this Set

  • Front
  • Back
The selection of the inputs, operations, work flows, and methods that transform inputs into outputs.
process management
An inter-connected set of linkages among suppliers of materials and serivces that spans the transformation processes that convert ideas and raw materials into finished goods and services.
supply chain
A process decision that determines whether resources are organized around products or processes.
process choice
A process characterized by a high degree of job customization, the large scope of each project, and the release of substantial resources once a project is completed.
project process
A process with the flexibility needed to produce a variety of products or services in significant qualities.
job process
The linear movement of materials, information, or customers from one operation to the next according to a fixed sequence.
line flow
A process that differs from the job process with respect to volume, variety, and quality.
batch process
A process that lies between the batch and continuous processes on the continuum, volumes are high, and products or services are standardized, which allows resources to be organized around a product or service.
line process
The extreme end of high-volume, standardized production with rigid line flows.
continuous process
The degree to which a firm's own production system or service facility handles the entire supply chain.
verticle integration
Allotting payment to suppliers and distrutors to provide needed services and materials and to perform those processes that the organization does not perform itself.
Decisions that either involve more intergration or more outsourcing.
make-or-buy decisions
A firm's movement upstream toward the sources of raw materials and parts.
backward integration
A firm's movement downstream by acquiring more channels of distribution, such as its own distribution centers and retail sources.
forward integration
A situation in which competitors enter into short-term partnerships to respond to market opportunities.
virtual corporation
Companies that contract with other firms for most of their production and for many of their other functions.
network companies
The ease with which employees and equipment can handle a wide variety of products, output levels, duties, and functions.
resource flexibility
A workforce whose members are capable of doing many tasks, either at their own workstations, or as they move from one workstation to another.
flexible workforce
The ways in which customers become part of the process and the extent of their participation.
customer involvement
The mix of equipment and human skill in a process.
capital intensity
A system, process, or piece of equipment that is self-acting and self-regulating.
A manufacturing process that produces one type of part or product in a fixed sequence of simple operations.
fixed automation
A manufacturing process that can be changed easily to handle various products.
flexible (or programmable) automation
Economies that reflect the ability to produce multiple products more cheaply in combination than separtely.
economies of scope
The result of a firm's splitting large plants that produced all the company's products into several specialized smaller plants.
focused factories
Different operations within a facility with individual competitive priorities, processes, and workforces under the same roof.
plants within plants (PWPs)
A group of two or more dissimilar workstations located close to each other that process a limited number of parts or models with similar process requirements.
A diagram that traces the flow of information, customers, employees, equipment, or materials through a process.
flow diagram
An organized way of recording all the activities performed by a person, by a machine, at a workstation, with a customer, or on materials.
process chart
The act of reproducing the behavior of a process using a model that describes each step of the process.
The fundamental rethinking and radical redesign of processes to improve performance dramatically in terms of cost, quality, service, and speed.
The systematic study of the activities and flows of each process to improve it.
process improvement