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10 Cards in this Set
- Front
- Back
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Efficiency
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Doing something at the lowest possible cost
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Effectiveness
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Doing the right things to create the most value for the company
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Value
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Metaphorically defined as quality divided by price
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Operations and Supply Management
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Is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services
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Operations and Supply Strategy
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Is concerned with setting broad policies and plans for using the resources of a firm to best support its long-term comptitive strategy
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Straddling
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occurs when a company seeks to match the benefits of a successful position while maintaining its existing position
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Order Winner
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Is a criterion that differentiates the products or services of one firm from another
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Order Qualifier
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Is a screening criterion that permits a firm's products to even be considered as possible candidates for purchase
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Activity-system maps
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A diagram that shows how a company's strategy is delivered through a set of supporting activites
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Core Capabilities
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Skills that differentiate a manufacturing or service firm from its comptitors
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