Office Administration Cps Chapter 12 Vocabulary

Front 1

Business etiquette

Back 1

Acceptable behaviors applied in specific types of business situations when conducting business, carrying out workplace assignments, dining with and entertaining business associates, giving and receiving gifts, and working with disabled people.

Front 2

Developmental disability

Back 2

Mental impairment that may result in limited capacity to function in a workplace environment or in society.

Front 3

Disability etiquette

Back 3

Acceptable behaviors to apply in specific types of situations involving disabled persons, such as wheelchair etiquette, visual impairment etiquette, hearing loss etiquette, and developmental disability etiquette.

Front 4

Disabled

Back 4

Modifier used when referring to an individual who is physically, visually, or developmentally impaired or who has severe hearing loss.

Front 5

Gratuity

Back 5

Tip that is paid to service providers to augment their salaries.

Front 6

Guest

Back 6

Person who visits another business associate at his or her work area.

Front 7

Host

Back 7

Person who receives business visitors in his or her own work area or office.

Front 8

Networking

Back 8

Circulating among the participants at a business gathering to become acquainted, make introductions, and learn more about each person contacted.

Front 9

Power meals

Back 9

Planned meal functions (breakfast, lunch, afternoon tea, dinner, brunch) that involve business discussions during or after the meal.

Front 10

Social etiquette

Back 10

Acceptable behaviors exhibited in specific types of personal situations, such as courtesy, politeness, and respect for other individuals.

Front 11

Tab

Back 11

Bill for a meal function normally paid by whoever benefits from the business association.