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31 Cards in this Set

  • Front
  • Back
What is communication?
This is the process by which people attempt to share meaning via the transmission of symbolic messages.
Who is the sender?
The sender is the initiator of the communication process
What is "encoding"?
This is the transaction of information into a series of symbols for communication (words and gestures) that the sender believes to have the same meaning for the receiver.
What is the "channel"?
This is th meduim of communication between a sender and a receiver.
What is a message?
This is the encoded information sent by the sender to the receiver
What is "decoding"?
This is the interpretation and translation of the message into meaningful information
Who is the receiver?
This is the individual whose senses perceive the sender's message
What is noise?
Anything that disturbs, confuses or interferes with the communication process
Give some characteristics of good communication.
It must be accurate.
It must be clear to the person who is to receive it.
It must be complete-no vital details should be left out.
It must be unambiguous- having one meaning
It should be as brief as possible without losing its clarity.
It must be properly communicated. For eg. letters must be properly addressed.
It must be polite and avoid causing disharmony.
A suitable communication must be used
Give the means of communication.
Why are means of communication important?
They play an important part in the effectivevess of communication within an organization.
Give some examples of oral communication.
face-to-face conversation, meetings, training sessions, telephone calls, television and radio interviews or messages transmitted through public address systems.
What points are needed when using oral communication?
what is the aim of the message?
How should it be delivered, that is, facial expression, body stance, articulation.
Monitor the feedback constantly-watch unusual facial expresssions, gestures, or body movements.
Give some examples of written communication.
letters, memoranda, agendas, notices, reports, bulletins, itineraries
Give some examples of visual communication.
charts, graphs, tables, posters, videos, photographs, statistical data, diagrams.
Give examples of electronic communication
teleconferences, video conferences, voicemail, email, facsimile, cellular phone, paging system
What is teleconferencing?
Teleconferencing is a method of conducting a telephone conference calls among three or more people in different locations
What is videoconferencing?
A method of conducting a meeting or conference in which people at different locations can see and hear one another directly as they conduct the meeting.
What is a facsimile?
this is a machine that can transmit and receive documents over regular telephone lines
What are memoranda?
These are used in business as a means of communication within an organization(internal communication)
What are agendas?
These list the order in which it is proposed to conduct business at the meeting.
What are notices and bulletins?
A notice of a meeting notifies or reminds the people concerned of the date, time and place of the meeting. Both are used to announce forthcoming events, changes in policy and other matters to all interested parties.
Give some factors to be considered in selecting commmunication media
Look in the OA book for the answers
What things are needed to make communication effective?
clear thinking-the ability to formulate a message organising the salient points into logical order
clear speech
clear and concise writing
What are barriers to communication?
These are anything that impedes, blocks or otherwise interferes with the communication of a thought from one individual to another
Give some main barriers to communication
Perceptual biases, semantic/language barriers, interpersonal communication barriers, poor reading skills, time pressure, and physical distance
Give the types of flow of communication
downward communication, upward communication, vertical communication, horizontal communication
What is downward communication?
This type of communication flow involves persons from higher levels(managers) to those at lower levels (subordinates) in the organizational hierarchy.
What is upward communication?
This communication travels from subordinates to superiors and continues up the organizational hierarchy
What is vertical communication?
This involves messages in the form of instructions, policies or directories being sent by those persons in authority to persons in the organization who are at the lower level in the command structure, along with any responses that may be generated
What is horizontal communication?
This involves communication between persons on the same level within the organization