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10 Cards in this Set

  • Front
  • Back
When giving peer feedback you should
-Use Specific Examples

-Focus on behaviors

-Provide positive and constructive feedback

-Offer to help

-Own the feedback you are giving

-descriptive rather than evaluative statements

-specific examples to illistrate feedback points

-discussion of ways that the person can make changes
Steps in effective bargaining
-Separate the person from the problem

-Focus on Concerns not positions

-Invent options for mutual gain
During socioemotional conflict, conflict is seen as
a personal attack
Collaborative solutions are
not always possible
The readings on interactive management define "communication" around
Connect, inform, engage
creating an urgency to change is most closely associated with
the process of increasing the driving forces
-reestablishing roles

-defining rules for interactions

-clarifying processes for resolving team conflicts

-building team culture
the conflict process begins when
scarce resources or other conditions exist that potentially cause conflict
groupthink is likely to happen when
team is under stress and has experienced recent failures
Types of Influence Tactics
Silent Authority


Information Control

Coalition Formation

Upward Appeal

Ingratiation and Impression Management