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10 Cards in this Set
- Front
- Back
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When giving peer feedback you should
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-Use Specific Examples
-Focus on behaviors -Provide positive and constructive feedback -Offer to help -Own the feedback you are giving -descriptive rather than evaluative statements -specific examples to illistrate feedback points -discussion of ways that the person can make changes |
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Steps in effective bargaining
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-Separate the person from the problem
-Focus on Concerns not positions -Invent options for mutual gain |
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During socioemotional conflict, conflict is seen as
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a personal attack
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Collaborative solutions are
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not always possible
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The readings on interactive management define "communication" around
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Connect, inform, engage
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creating an urgency to change is most closely associated with
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the process of increasing the driving forces
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norming
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-reestablishing roles
-defining rules for interactions -clarifying processes for resolving team conflicts -building team culture |
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the conflict process begins when
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scarce resources or other conditions exist that potentially cause conflict
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groupthink is likely to happen when
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team is under stress and has experienced recent failures
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Types of Influence Tactics
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Silent Authority
Assertiveness Information Control Coalition Formation Upward Appeal Ingratiation and Impression Management Persuasion Exchange |
