Ob 720 - Communicating In Teams

Front 1

Communication

Back 1

The process by which info is transmitted or understood between people

Front 2

Communication Process Model

Back 2

- Sender forms a message and encodses
- Transmits through a comm channel
- Transmission may be inhibited by noise
- Receiver senses the information and decodes it
- Feedback that message was understood

Front 3

Improving Encoding and Decoding

Back 3

- Having similar "codebooks"
- Similar mental models
- Familiarity with the message topic
- Proficiency with the comm channel

Front 4

Communication medium

Back 4

The method by which an idea is transmitted (verbal, written, etc)

Front 5

Media Richness Theory

Back 5

The medium's data carrying capacity (volume and variety over time)

Front 6

What communication medium have the highest richness?

Back 6

face to face is highest, email is probably lowest

Front 7

When is less richness best?

Back 7

For routine things like meeting reminders

Front 8

Communation Noise/Barriers

Back 8

- Imperfect perceptual process
- Filtering
- Languages
- Ambiguity
- Information Overload

Front 9

Cross-Cultural Communiacation Barriers

Back 9

- Language
- Voice intonation and/or silence can be barriers
- Non-verbal responses

Front 10

Gender Communication Barriers

Back 10

- Men dominate conversation and interupt
- Men tend to converse in an impersonal/efficient manner.
- Women seek more advice and apologize more

Front 11

Improving Communication - Conveying

Back 11

- Empathize
- Repeat the message
- Minimize distractions
- Be descriptive

Front 12

Improving Communication - Active Listening

Back 12

- Sensing
- Evaluating
- Responding