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24 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Aphasia
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The patient cannot understand spoken or written language, or cannot express spoken or written language, or both
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7.85
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Assignment
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Tells you: which patients you will care for during your shift, the procedures you will need to do for these patients
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7.78
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Body Language
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A message sent through the use of one’s body rather than speech or writing
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7.77
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Braille
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A system that uses a series of raised dots o represent letters and words
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7.85
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Care Plan
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Interdisciplinary health care team develops an individualized care plan for each patient
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7.81
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Communication
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Two-way process
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7.76
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Disorientation
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The patient is confused about time, place (his physical place), or person (who he is)
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7.86
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Ethnic
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Culture; different customs, languages, and traditions
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7.87
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Feedback
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Confirmation that the message was received as intended
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7.77
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Hand-off Communication
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Essential communication that must occur when patient care is transferred from one worker or department to another
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7.90
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Interpreter
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A communication professional who mediates between speakers of different languages
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7.87
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Medical Chart
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Medical record
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7.81
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Memo
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Brief communication that informs or reminds employees
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7.80
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Message
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Information the sender wants to communicate
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7.76
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Nonverbal Communication
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Message that is sent through the use of one’s body, rather than through speech or writing
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7.77
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Organizational Chart
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A guide for communication and spells out the line of authority
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7.78
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Paraphrasing
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Effective method of showing that you understand what has been said
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7.77
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Receiver
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Person for whom the communication is intended
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7.76
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Sender
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Person who originates the communication
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7.76
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Shift Report
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Oral reports used to communicate information about patients, includes: changes in patient’s condition, information about new patients, names of patients who were discharged/dead, any incidents that occurred to patients, new physician’s orders, special events for patients that will occur during your shift
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7.78
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Sign Language
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Hearing impaired – signing depends on hand and finger movements and facial expressions
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7.74
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Staff Development
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A process used to educate staff from all departments in the facility classes given to inform staff of: new rules and regulations, new procedure, recent health findings from research, how to use new equipment
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7.81
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Symbols
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Written communication depends on the use of symbols. Ex: a traffic sign
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7.77
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Verbal Communication
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Uses words, spoken or written
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7.77
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