Nurs 111 Quiz 1

Front 1

what is the communication process?

Back 1

a system of sending and receiving messages. it forms a connection between the sender and the receiver.

Front 2

what are the two types of communication?

Back 2

verbal and non-verbal.

Front 3

what are the 5 elements of the communication process?

Back 3

the sender, the receiver, encoding, communication channel, feedback.
the sender sends the message, and the receiver gives feedback.

Front 4

what is verbal communication?

Back 4

it involves the spoken or written word. clarity, vocabulary, denotative/connotative meaning, timing, humor.

Front 5

what is non-verbal communication?

Back 5

the transmission of messages without the use of words. it may be more powerful than verbal communication. touch, eye contact, gestures, body posture, movement.

Front 6

what factors may influence communication?

Back 6

perceptions, values, emotions, gender, roles, relationships, socio-cultural background, knowledge, environment.

Front 7

what is important about the nurse/client helping relationship?

Back 7

it is centered around the patient's healthcare needs. the client feels cared for. the family is included. health teaching.

Front 8

what are the 3 phases of the nurse/client relationship?

Back 8

1. orientation- purpose for being there.
2. working phase- who you are.
3. termination phase- what you'll do.

Front 9

what are some important characteristics of nurses?

Back 9

empathy, positive regard, openness, assertiveness, genuine, respectful.

Front 10

what is assessment?

Back 10

understanding the role and goals, and assessing the patients ability to communicate.

Front 11

what is intervention?

Back 11

asking open ended questions, active listening, informing, restatement, reflecting, summarizing.

Front 12

what are some things to avoid when communicating?

Back 12

false reassurance, giving advice, changing the subject, being non-professional, excessive questions, universalizing, being judgmental.

Front 13

what are some special situations to consider when communicating?

Back 13

older adults, foreign language, ICU clients.

Front 14

S.O.L.E.R.

Back 14

sit facing the patient, open posture, lean forward, eye contact, relaxed but attentive.

Front 15

what are some characteristics of a safe environment?

Back 15

physiologic, psychological, and social needs are met. physical hazards are reduced. sanitation is maintained. pollution is controlled.

Front 16

what are 4 major safety risks in health care?

Back 16

falls, client inherent accidents (faint, seizures), procedure related accidents (meds), equipment related accidents (IV, catheter).

Front 17

what are some ways to prevent falls?

Back 17

call bell within reach, bed in low position, lock all wheels, eliminate clutter, personal items in reach.

Front 18

what is a restraint?

Back 18

any device, mechanical or chemical, used to immobilize a patient.

Front 19

when and how are restraints used?

Back 19

in extreme cases, Rx only. it must be documented and use the least restrictive methods first.

Front 20

what is an infection?

Back 20

an invasion of the body by pathogens (microorganisms capable of producing disease).

Front 21

what is a nosocomial infection?

Back 21

an infection acquired while an individual is receiving services in a health care facility.

Front 22

what is the chain of infection?

Back 22

infectious agent-> reservoir-> portal of entry-> mode of transmission-> portal of exit-> susceptible host (patients, elderly).

Front 23

what are the 3 normal defenses against infection?

Back 23

normal flora, body system defenses (sneeze, cough, cilia, skin), inflammation (a sign for you to not use body part).

Front 24

if you have impaired primary defenses, you are at higher risk for infection...

Back 24

broken skin, mucus membranes, tissue trauma.

Front 25

if you have impaired secondary defenses, you are at high risk for infection...

Back 25

decreased/ suppressed WBC, suppressed inflammatory response.

Front 26

what are some other risk factors for infection?

Back 26

age, poor nutritional status, stress, disease process, medical treatment.

Front 27

what are some methods of prevention?

Back 27

maintain defenses, immunization, precautions.

Front 28

what are some infection control precautions?

Back 28

standard precautions, universal precautions, body substance precautions.

Front 29

what do you do with protective (reverse) isolation?

Back 29

private room, handwashing, limited number of visitors, no fresh fruits, no flowers.

Front 30

transmission precautions:
airborne

Back 30

private room, air flow, wear mask, patient wears mask if leaving room.

Front 31

transmission precautions:
droplet

Back 31

private room or with a pt with the same infection, wear mask within 3 inches, patient wears mask when leaving room.

Front 32

transmission precautions:
contact

Back 32

private room or with a pt with the same infection, gloves and other barriers.

Front 33

what is medical asepsis?

Back 33

routine techniques used to prevent infection and to control its spread (clean, not sterile). decreasing germs.

Front 34

what are the 6 steps of medical asepsis?

Back 34

control or eliminate infectious agents, control portals of exit, control transmission, control portals of entry, protect susceptible host, protect health care personnel.

Front 35

what might influence patient hygiene?

Back 35

body image, socio-cultural factors, personal preferences, self care ability.

Front 36

what are some nursing interventions for hygiene?

Back 36

bathing, care of hair and scalp, care of feet and nails, perineal care, back rub, oral hygiene.