Nur115 Test #2 (Communication Supplements)

Front 1

What is the best way to communicate that you truly accept the patient?

Back 1

using silence

(silence for up to approximately 2 minutes is generally helpful)

Front 2

Who is in control of therapeutic communication?

Back 2

patient

Front 3

When you are "offering self", what must happen?

Back 3

verbal and non verbal have to be congruent

Front 4

How do you "offer" yourself?

Back 4

through verbal and non verbal communication

Front 5

Why would you consider "giving information" a technique to promote therapeutic communication?

Back 5

because it helps the client feels safe and secure

Front 6

Giving information can build _________ and decrease _____________.

Back 6

trust and decrease anxiety

Front 7

What type of communication do you use for assessment and patient teaching?

Back 7

directive communication

Front 8

What technique lets client know that nurse is actively involved in search for understanding?

Back 8

paraphrasing

Front 9

Using fewer words or different words to give client feedback.

Back 9

paraphrasing

Front 10

What is a step that is crutial to the paraphrasing technique?

Back 10

validating after you paraphrase....is that correct?

Front 11

Which technique searches for mutual understanding of communication between client and nurse?

Back 11

validating

making sure you heard them right

Front 12

What does "validating" help the client do?

Back 12

become clearer about what he is thinking

Front 13

Nurse may use this technique to build client self esteem.

Back 13

observation

Front 14

Observation can help assist the client to _____________ the behavior and describe _____________and ____________.

Back 14

Observation can help assist the client to RECOGNIZE the behavior and describe THOUGHTS and FEELINGS.

Front 15

Making observations offers the client ______________.

Back 15

empathy

Front 16

This technique encourages the client to continue with the topic of conversation.

Back 16

Offering General Leads

Front 17

When a nurse repeats the main idea expressed.

Back 17

restating

Front 18

This technique directs questions, feelings and ideas back to the client.

Back 18

reflecting

Front 19

This technique helps to clear up what is vague or gives the client feedback.

Back 19

Seeking clarification

Front 20

This technique encourages the client to accept his or her own ideas and feelings.

Back 20

reflecting

Front 21

When you are asking close ended question, what are you trying to do?

Back 21

seek information

Front 22

What three techniques is the nurse the sender of the message?

Back 22

using silence

offering self

giving information

Front 23

Bringing together important points of discussion to enhance understanding, OR to bring closure to a conversation.

Back 23

summarizing

Front 24

Really getting patient to delve deeper into a topic.

Back 24

exploring

Front 25

Client is jumping from topic to topic, so you should use this therapeutic communication technique.

Back 25

focusing

anxiety could be causing patient to jump, so wait until they calm down

Front 26

This bad technique is being used when the nurse opposes a client's ideas so that the client feels put in a position to defend.

Back 26

disapproving/disagreeing

Front 27

This bad technique is being used when a nurse implies that the client is doing the right thing and not doing the wrong thing.

Back 27

Giving approval/agreeing

Front 28

When a nurse asks a client to explain or provide reasons for their feelings, thoughts or behavior, this is called ___________________.

Back 28

Why questions

bad (obstructive) communication

Front 29

This obstructive communication technique is when a nurse tells the client what to do, implying that the nurse knows what is best for the client and that the client is incapable of any self direction.

Back 29

giving premature advice

Front 30

Giving premature advice is also called ______________________________.

Back 30

giving personal opinion

Front 31

When a nurse attempts to decrease the anxiety of a client by implying there is insufficient reason for it to exist.

Back 31

falsely reassuring

Front 32

What does falsely reassuring do to a client's feelings and concerns?

Back 32

minimizes and disregards them

Front 33

When a nurse asks a client the reason they have these feelings, thoughts or concerns....

Back 33

why questioning....bad because they don't know the answer

Front 34

This obstructive technique criticizes the client based on the nurse's own value system.

Back 34

making value judgments

Front 35

This obstructive technique is used when a nurse is uncomfortable about a topic, so she switches conversation to another topic.

Back 35

changing the subject

Front 36

Oh, tons of people feel this way....

Back 36

minimizing feelings

Front 37

It's for your own good.....

Back 37

making sterotypical comments

Front 38

Keep your chin up....

Back 38

making sterotypical comments

***defined as meaningless catch phrases or thoughtless expressions. implies lack of value in the nurse-client relationship

Front 39

How come u smoke when your wife has cancer?

Back 39

making value judgments

Front 40

That's bad....

Back 40

disapproving

Front 41

Why don't you....

Back 41

giving premature advice

Front 42

I wouldn't worry about that.....

Back 42

falsely reassuring.

Front 43

You'll be fine....

Back 43

falsely reassuring

Front 44

That's good....

Back 44

giving approval, agreeing

Front 45

I agree with your decision...

Back 45

giving approval, agreeing

Front 46

"Before we were interrupted you were telling me...

Back 46

focusing

Front 47

"What are your feelings about your discharge plans?

Back 47

exploring

Front 48

What should i do about having surgery?

What do you think?

Back 48

reflecting

Front 49

You have said this and that.....

Back 49

summarizing

Front 50

What meds are you taking?

Back 50

seeking information

Front 51

I can't sleep, I stay awake all night...

you are having difficulty sleeping?

Back 51

restating

Front 52

I don't understand what you are saying....

Back 52

seeking clarificiation

Front 53

I am understanding you to say...

Back 53

validating

Front 54

yes. I follow you.

Back 54

accepting

Front 55

I am not sure I understand you.

Back 55

seeking clarification

Front 56

go on....

Back 56

offering general leads

Front 57

You are smiling this morning....

Back 57

making observations

Front 58

I think you said....is that correct?

Back 58

validating

Front 59

you seem to be saying that you have made decisions that you regret (what am I?) is that correct?

Back 59

paraphrasing, then validaitng

Front 60

I will stay here and sit with you awhile

Back 60

offering self

Front 61

My purpose for being here is.....

Back 61

giving information

Front 62

Who's responsibility is therapeutic communication?

Back 62

the nurse

***this is the main difference between social conversation (both are responsible) and therapeutic communication

Front 63

When the nurse responds to the communication of the client, what type of communication is this?

Back 63

non directed communication

Front 64

Any statement that starts with "I think....

Back 64

premature advice