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10 Cards in this Set

  • Front
  • Back
Business strategy influences how the company uses all of the following capitals EXCEPT:

A)physical capital.
B)financial capital.
C)human capital.
D)internal capital.
D)internal capital.

page 47
Strategy has a particularly strong influence on determining the following, EXCEPT:

A)the need of training devoted to current of future job skills.
B)the extent to which training is customized for the particular needs of an employee, or is developed based on the needs of a team, unit, or division.
C)whether training is planned and systematically administered, provided only when problems occur, or developed spontaneously as a reaction to what competitors are doing.
D)the importance placed on training compared to other human resource management practices such as selection and compensation.
A)the need of training devoted to current of future job skills.
page 48
All of the following are implications through the emphasis on learning, EXCEPT:

A)there is a recognition that to be effective, learning has to be related to helping employees' performance improve and the company achieve its business goals.
B)unpredictability in the business environment in which companies operate will continue to be the norm.
C)learning has to be supported only with physical and technical resources.
D)tacit knowledge is difficult to acquire in training programs, companies need to support informal learning that occurs through mentoring, chat rooms, and job experiences.
C)learning has to be supported only with physical and technical resources.

page 50
To use _____ to gain a competitive advantage requires linking the company's human resources practices (such as training and development) to the business strategy.

A)virtual capital
B)human capital
C)financial capital
D)physical capital
B)human capital

page 52
This provides employees with immediate access to information, advice, and guidance.

A)Diversification of the learning portfolio
B)Improved customer service C)Creating and sharing knowledge
D)Electronic performance support systems (EPSS)
D) Electronic performance support systems (EPSS)

page 55
Tangible support includes time and money for training and learning as well as work areas that encourage employees to meet and discuss ideas.

A)True
B)False
A)True

page 56
According to the book, to manage successfully in a team environment, managers need to be trained in 'technology skills', along with skills in coaching, and communication.
A)True
B)False
B)False

page 62
Companies with an internal growth strategy face the challenge of keeping employees up-to-date on new products and services.
A)True
B)False
A)True

page 69
Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are made from inter-related departments.
A)True
B)False
B)False

page 70
Research suggests that company satisfaction with the outsourcing of training and development depends on company-supplier trust and the specificity of the contract.
A)True
B)False
A)True

page 82