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4 Cards in this Set
- Front
- Back
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In the troubleshooting methodology, what are the 4 sub-steps under step 1, "Identify the problem"?
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. Gather info
. Identify symptoms . Question users . Has Anything Changed? |
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What are the steps of the troubleshooting methodology?
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1. Identify problem
2. Establish theory of probable cause 3. Test theory to determine cause 4. Establish action plan to resolve problem and identify potential effects 5. Implement solution or escalate 6. Verify full system functionality and implement preventative measures if applicable 7. Document findings, actions, and outcomes |
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What should you remember about the 2nd step of troubleshooting, "Establish a theory of probable cause"?
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Question the obvious.
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What are the 2 substeps under step 3 of troubleshooting, "Test theory to determine cause"?
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. Once the theory is confirmed, determine the next steps to resolve the problem
. If the theory is not confirmed, re-establish a new theory or escalate |
