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7 Cards in this Set
- Front
- Back
- 3rd side (hint)
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3 main communication modes |
1. Least persuasive - present, tell, teach 2. More persuasive - discussion, debate 3. Most persuasive - dialogue |
Teacher/group...../friend |
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4 principles of natural selling |
1. Help ppl solve problems 2. Listen to what's meant, not said 3. Ask right questions at right time 4. Feed back what you think you heard they want |
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What 3 things to listen for? |
1. Desire/wants 2. Solution 3. Pain |
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5 steps to natural selling |
1. Connect 2. Discover 3. Transition 4. Present 5. Commit/Support |
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4 steps to active listening |
1. Acknowledge 2. Be Present 3. Accepting 4. Be Curious |
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Define feature(s) |
What it is, what it has |
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Define benefits |
What it can do for you/someone |
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