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14 Cards in this Set
- Front
- Back
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Set direction for and oversee the operation of the entire firm.
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Top management
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Ability to use specific knowledge, techniques, and resources in performing work.
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Technical skills
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Involve the ability to analyze or logically diagnose problems and develop solutions.
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Analytical skills
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Ability to make decisions by choosing between several equally viable alternatives greatly influenced by analytical skill.
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Decision-making skills
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Knowledge of business software used in daily business transactions such as e-mail, forecasting, budgeting, and the Internet.
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Computer skills
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Ability to work with, communicate with, and understand others.
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People skills
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Ability to communicate in ways that other people understand and to seek and use feedback from employees to ensure understanding.
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Communication skills
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Ability to see the big picture—the complexities and connections of the overall organization.
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Conceptual skills
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Interpersonal roles-Mintzberg
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Figurehead
Leader Liaison |
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Informational roles-Mintzberg
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Monitor
Disseminator Spokesperson |
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Decisional Roles-Mintzberg
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Entrepreneurial
Disturbance handler Resource allocator Negotiator |
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Mintzberg’s current view is that all managers work both ___and____the organization.
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inside & outside
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Managers influence by managing:___,___,&_____
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Info, people, and action
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_____suggests that managers would do well to use systems theory for problem diagnosis.
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Senge
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