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14 Cards in this Set

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Set direction for and oversee the operation of the entire firm.
Top management
Ability to use specific knowledge, techniques, and resources in performing work.
Technical skills
Involve the ability to analyze or logically diagnose problems and develop solutions.
Analytical skills
Ability to make decisions by choosing between several equally viable alternatives greatly influenced by analytical skill.
Decision-making skills
Knowledge of business software used in daily business transactions such as e-mail, forecasting, budgeting, and the Internet.
Computer skills
Ability to work with, communicate with, and understand others.
People skills
Ability to communicate in ways that other people understand and to seek and use feedback from employees to ensure understanding.
Communication skills
Ability to see the big picture—the complexities and connections of the overall organization.
Conceptual skills
Interpersonal roles-Mintzberg
Figurehead
Leader
Liaison
Informational roles-Mintzberg
Monitor
Disseminator
Spokesperson
Decisional Roles-Mintzberg
Entrepreneurial
Disturbance handler
Resource allocator
Negotiator
Mintzberg’s current view is that all managers work both ___and____the organization.
inside & outside
Managers influence by managing:___,___,&_____
Info, people, and action
_____suggests that managers would do well to use systems theory for problem diagnosis.
Senge