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10 Cards in this Set
- Front
- Back
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Motivation
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The processes that account for an individual's intensity, direction, and persistence of effort toward attaining a goal.
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Hierarchy of needs
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Abraham Maslow's hierarchy of five needs physiological, safety, social, esteem, and self-actualization in which, as each need is substantially satisfied, the next need becomes dominant.
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Lower-order needs
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Needs that are satisfied externally, such as physiological and safety needs.
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Self-actualization
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The drive to become what a person is capable of becoming.
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Higher-order needs
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Needs that are satisfied internally, such as social, esteem, and self-actualization needs.
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Theory X
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The assumption that employees dislike work, are lazy, dislike responsibility, and must be coerced to perform.
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Theory Y
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The assumption that employees like work, are creative, seek responsiblity, and can exercise self direction.
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Two-factor theory
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A theory that relates intrinsic factors to job satisfaction and associates extrinsic factors with dissatisfaction.
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Hygiene factors
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Factors such as company policy and administration, supervision, and salary that, when adequate in a job, placate workers.
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McClelland's theory of needs
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A theory that states achievement, power, and affiliation are three important needs that help explain motivation.
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