Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
18 Cards in this Set
- Front
- Back
|
Ambiguous evaluation standards problem
|
The tendency of evaluators to place differing connotations on rating scale words.
|
|
|
Behavior-oriented rating scales
|
Type of scale used in evaluation that focuses on specific behaviors and uses critical incidents grouped into performance dimensions
|
|
|
Critical incidents
|
Reports of employee behaviors that are out of the ordinary, either positive or negative
|
|
|
Essay evaluation
|
Evaluation method in which an employee's performance is described through a detailed written narrative.
|
|
|
Forced distribution evaluation
|
Evaluation method in which employees are rated in a fixed method, similar to a grading curve.
|
|
|
Group evaluation
|
Evaluation process whereby managers compare individual and group performance to organizational standards.
|
|
|
Halo error
|
Failure to differentiate among the various performance dimensions when evaluating
|
|
|
Leniency error
|
Tendency of a manager to overrate staff performance
|
|
|
Peer review
|
Process by which other employees assess and judge the performance of professional peers against predetermined standards.
|
|
|
Performance appraisal
|
Process of interaction, written documentation, formal interview, and follow-up that occurs between managers and their employees to give feedback, make decisions, and cover fair employment practice law.
|
|
|
Recency error
|
Tendency of a manager to rate an employee based on recent events, rather than over the entire evaluation period.
|
|
|
Traditional rating scale
|
Evaluation method that uses performance dimensions to rate employees
|
|
|
Written comments problem
|
Tendency of evaluators not to include written comments on appraisal forms.
|
|
|
Coaching
|
The day-to-day process of helping employees improve their performance.
|
|
|
Confrontation
|
The most effective means of resolving conflict, in which the conflict is brought out in the open and attempts are made to resolve it through knowledge and reason.
|
|
|
Discipline
|
Action taken when a regulation has been violated.
|
|
|
Progressive discipline
|
Process of increasingly severe warnings for repeated violations that can result in termination
|
|
|
Terminate
|
To fire an employee
|
