Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
32 Cards in this Set
- Front
- Back
|
job analysis
|
identifies the activities and qualifications for potential employees
|
|
|
job description
|
puts job analysis in quantitative terms
|
|
|
job application form
|
employment history
|
|
|
disparate treatment
|
when you treat one class of people differently than another
|
|
|
disparate impact
|
seemly neutral laws/rules that are actually discriminatory
|
|
|
age discrimination and employment act:
|
protects 40-70 year olds from age discrimination
|
|
|
amercans with disabilities act
|
governs workplace environment
|
|
|
task performance behavior
|
manager's efforts to plan, organize, motivate, evaluate and coordinate store employees' activities
|
|
|
group maintenance behavior
|
manager's activities to make sure employees are satisfied and work well together
|
|
|
autocratic leader
|
make all decisions alone
|
|
|
transformational leader
|
get employees to put company ahead of themselves
|
|
|
extrinsic reward
|
money, power and recognition
|
|
|
intrinsic reward
|
feeling of a job well done
|
|
|
straight salary compensation
|
get a fixed wage per hour or week
|
|
|
incentive compensation plan
|
reward employees based on productivity
|
|
|
straight commission
|
salesperson's income is based entirely on commission
|
|
|
fair labor standards act
|
set minimum wages, maximum hours, child labor laws and overtime pay provisions
|
|
|
equal pay act
|
prohibits unequal pay for men and women who do the same work
|
|
|
labor scheduling
|
number of employees assigned to each area of the store
|
|
|
store maintenance
|
keeping the store clean and nice inside and out
|
|
|
electronic article surveillance system
|
the alarm tags on products
|
|
|
where to locate potential employees: (3)
|
1) websites
2) other employees 3) storefront |
|
|
screening process steps: (4)
|
1) application form
2) REFERENCES 3) TESTING (polygraphs are not legal) 4) realistic job preview |
|
|
when managing an interview, you should:
|
ask open-ended questions
|
|
|
what is the purpose of new employee orientation?
|
reduce entry shock
|
|
|
what are the three types of employee training programs? (3)
|
1) structured (class-room)
2) on the job 3) blended (mix of above two) |
|
|
who should evaluate employees and give feedback?
|
manager or HR
|
|
|
How often should employees be evaluated and given feedback?
|
once or twice a year
|
|
|
how should employees be evaluated and given feedback?
|
test or observation of behavior
|
|
|
the goal of labor scheduling is to:
|
maximize productivity of employees per shift
|
|
|
what are the ways to prevent shoplifting? (5)
|
1) store design (dressing room location)
2) merchandise policies (require receipts for returns) 3) security (EAS tags) 4) personnel policies (higher mystery shoppers) 5) prosecution (prosecute every shop lifter) |
|
|
what are the ways to reduce employee theft? (3)
|
1) screening (hire good people)
2) security personnel (mystery shoppers) 3) security policies and controls (software packages at cash registers) |
