Mkt 310 Wk 7 Quiz 5 Chapter 11,12 & All Possible Questions

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MKT 310 WK 7 Quiz 5 Chapter 11,12 & All Possible Questions

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<div><div><div>MKT 310 WK 7 Quiz 5 Chapter 11,12 - All Possible Questions 1) A retailer structures and assigns tasks, policies, resources, authority, responsibilities, and rewards through ________.A) a retail organizationB) human resource managementC) an organization chartD) job enlargement 2) A disadvantage of delegating a retail task to another party is ________.A) that the designated party may be able to automate the taskB) that the target market may not desire the taskC) the loss of control over the activityD) that the designated party may conduct the same task for noncompeting retailers 3) In specialization, each employee is responsible for ________.A) a clearly defined positionB) a limited range of functionsC) the tasks outlined in his or her job descriptionD) the quality and quantity of his or her work 4) A major advantage of specialization is ________.A) the need for fewer employeesB) the generation of broad-based potential managersC) less employee boredomD) reduced training 5) A job description contains an outline of ________.A) jobs that are classified through product classificationB) job title, objectives, duties, and responsibilitiesC) superior/subordinate reporting and communication relationshipsD) job objectives mutually agreed upon by employee and superior 6) A functional classification for a car dealer would classify jobs into which of the following divisions?A) subcompact, compact, and SUVB) sales promotion, repairs, car sales, and store operationsC) new car, new truck, used car, used truckD) main dealership and branch dealership locations A, B, and C 7) A product classification for a greeting card retailer would classify jobs into which of the following divisions?A) Hallmark, American Greetings, and GibsonB) main store and branch store locations A, B, and CC) buyer, sales personnel, store manager, and assistant store managerD) greeting cards, gifts, wrapping paper, and school supplies 8) The ________ method of job classification places store-based personnel under the direct control of the branch manager.A) functionalB) interdivisionalC) geographicD) product 9) Reporting relationships among employees within a retail firm from the lowest levels to the highest levels are described in the ________.A) hierarchy of authorityB) job descriptionC) management by objectivesD) management by exception 10) In a flat organization, ________.A) a large number of subordinates reports to one supervisorB) communication is impeded by the large number of organizational layersC) too few employees generally report to one executiveD) an organization may appear impersonal to employees 11) A major advantage of a flat organization is ________.A) top management's frequent contact with employeesB) quicker response time to the handling of important problems or opportunitiesC) the existence of many levels of supervisionD) fewer employees reporting to each manager 12) A major advantage of a tall retail organization is ________.A) close employee supervisionB) the large number of employees reporting to one managerC) quick responsiveness to problems/opportunities within the organizationD) excellent communication between high-ranking and low-ranking employees 13) The hierarchical relationships within the firm are displayed in a(n) ________.A) Mazur planB) management-by-objectives gridC) job descriptionD) organization chart 14) Which retail institution type has the simplest organization structure?A) branch locationB) diversified retailerC) independentD) variety store 15) The four functional areas in the Mazur plan are ________.A) merchandising, publicity, store management, and accounting and controlB) merchandising, store operations, accounting, and financeC) product, price, promotion, and distributionD) buying, selling, store operations, and accounting 16) Buying and selling is under the control of the ________ in the Mazur plan.A) buyerB) marketing managerC) merchandising managerD) product manager 17) Under the basic Mazur plan, which executive has responsibility for reaching profit goals?A) buyerB) store operations managerC) publicity directorD) director of sales 18) Branch store executives are directly responsible to main store retail executives in which form of retail organization?A) equal storeB) diversified retailerC) main store controlD) separate store 19) Centralization of management is practiced in which retail organization form?A) chain storeB) separate storeC) equal storeD) main store control 20) In the main store control organization, ________.A) decentralization is practicedB) centralization is practicedC) merchandise managers are placed in branch storesD) each branch has autonomy for merchandising and operations 21) The main store control organization works best when ________.A) customers in the branch stores have localized buying preferencesB) the retailer seeks to advertise specialized goods in each marketC) there are few branches and the buying preferences of branch store customers are similar to the main store's customersD) too little attention has been given to each branch location 22) Transferring stock between branches is most difficult in which form of retail organization?A) equal storeB) separate storeC) main store controlD) multiline retail organization 23) The distinct needs of branch store customers are most recognized in which form of retail organization?A) equal storeB) multiline retail organizationC) main store control organizationD) separate store 24) Which form of retail store organization seeks to achieve the benefits of both centralization and decentralization?A) Mazur planB) separate storeC) equal storeD) main store control 25) Which form of retail organization separates responsibility for buying and selling?A) equal storeB) separate storeC) main store controlD) Mazur plan 26) Buying is centralized and selling is managed locally in the ________ organization format.A) Mazur planB) separate storeC) equal storeD) main store control 27) Which activity comprises the recruitment, selection, training, compensation, and supervision of retail personnel?A) store operationsB) human resource managementC) store managementD) pre-training 28) The gathering of information about the functions and requirements of each job is referred to as ________.A) a traditional job descriptionB) a goal-oriented job descriptionC) job analysisD) the hierarchy of authority 29) A retailer can determine which criteria are best correlated with job success through the use of a(n) ________.A) application blankB) weighted application blankC) goal-oriented job descriptionD) job analysis 30) Which job selection technique requires that a job candidate score above a minimum cutoff as a pre-condition for being hired?A) goal-oriented job descriptionB) application blankC) weighted application blankD) job analysis 31) The review of company policies and history, as well as a job orientation, are important components of ________.A) training programsB) pre-training programsC) the job descriptionD) the weighted application blank 32) Which employee compensation plan has no fixed-cost component?A) straight commission planB) straight salary planC) salary plus commission planD) compensation cafeteria 33) Which compensation plan allows executives to choose among bonuses, deferred bonuses, stock options, and other fringe benefits?A) straight commission planB) straight salary planC) salary plus commission planD) compensation cafeteria 34) Which of these factors is a form of dissatisfier (minimum expectations)?A) achievementB) work conditionsC) responsibilityD) advancement 35) Which of these statements about desired goals is correct?A) Desired goals relate more to the job than to the work environment.B) A motivated employee requires fulfillment of only dissatisfiers.C) A fair compensation package is an example of a desired goal.D) Desired goals can generally influence motivation in only one waynegatively. 36) A retailer decided to outsource its logistics operations to FedEx after studying its resources. This illustrates which stage in setting up a retail organization?A) integrating positions through an organization chartB) classifying jobsC) dividing the tasks among channel membersD) grouping the retailer's tasks into jobs 37) A problem with extreme specialization of tasks in retailing is ________.A) high training costsB) difficulty in hiring personnel with necessary skillsC) employees not being aware of the importance of their tasks to the retailer's overall goalsD) the difficulty of clearly defining job-related tasks 38) A major disadvantage of extreme task specialization is ________.A) poorly defined employee expectationsB) difficulty in hiring personnel with suitable trainingC) high training costsD) poor personnel morale 39) A disadvantage of extreme job specialization is high ________.A) training costsB) personnel boredomC) salary expectationsD) need for supervision 40) A retailer can overcome problems with extreme task specialization by ________.A) job rotation and job enlargementB) raising employee salariesC) developing a child care centerD) reprimanding employees for lateness 41) Employees receive a relatively homogeneous cluster of work tasks when ________.A) specialization is used properlyB) specialization is used to an extreme degreeC) specialization is used too littleD) a firm has clear reporting responsibilities 42) The buyer form of organization within a department store is a form of ________.A) geographic classificationB) product classificationC) functional classificationD) combination organization chart 43) The equal store organization is a form of ________.A) geographic classificationB) product classificationC) functional classificationD) combination organization chart 44) A retailer uses a functional classification system for jobs; in addition, some employees may be placed in special teams relating to interfunctional areas. An employee with two bosses (the functional boss and the team leader) ________.A) is in an equal store organizationB) is in a flat organizationC) is in a tall organizationD) does not have a clear hierarchy of authority 45) A retailer uses different buyers in its main store and its suburban branches so as to better reflect each target market. This illustrates which job classification method?A) geographic classificationB) product classificationC) functional classificationD) combination classification 46) The overall hierarchy of authority in a retail organization is most clearly described in the firm's ________.A) organization missionB) corporate cultureC) job descriptionsD) organization chart 47) In comparison to chain retailers, the organization structure of an independent is most likely to be ________.A) flatB) tallC) functionalD) decentralized 48) A span of control refers to the number of subordinates reporting to one manager. A firm with a large span of control utilizes a ________ organization.A) tallB) flatC) functionalD) centralized 49) Which form of organization results in close employee supervision?A) flat organizationB) tall organizationC) Mazur planD) separate store organization More Questions are Included…</div></div></div>
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