Mist 2090 Chapter 1

Front 1

Knowledge work

Back 1

is the intellectual activity that people perform upon data, information, and knowledge in order to discover business options

Front 2

Knowledge worker

Back 2

a person who uses information, information systems, and information technology to create business value for organizations

Front 3

business

Back 3

an organization with one or more people who:
1.) decide on one or more goals to pursue
2.) work together to locate and organize resources
3.) create processes in order to achieve the desired goal or goals

Front 4

business environment

Back 4

complex collection of political, economic, social and technological factors that organizational leaders must consider when making decisions regarding goals, organizational forms, and the creation of business value.

Front 5

DSS

Back 5

decision support system (advanced information system)

Front 6

ERP

Back 6

enterprise resource planning system (advanced information system)

Front 7

Globalization

Back 7

means that modern businesses are using information technology to expand their market to customers around the globe, to find the lowest cost suppliers,regardless of location, and to even create 24-hour business days by shuttling work across time zones and nations

Front 8

Internet

Back 8

a large number of cooperating computer networks that use the same rules for sending messages

Front 9

World Wide Web

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Internet software application that allows us to transfer text, images, audio and video

Front 10

Why has the Internet become such an integral part of our personal and business lives?

Back 10

Communication
Information
Commerce

Front 11

Commerce

Back 11

Internet generates business value by being an avenue for the buying and selling of goods

Front 12

E-commerce

Back 12

use of information systems, technologies,and computer networks by individuals and organizations creating business value

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Data

Back 13

raw, unorganized facts, numbers, pictures

Front 14

Information

Back 14

data that have been organized and are useful to a person

Front 15

Knowledge

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created when a person combines experience and judgment with information

Front 16

Knowledge work involves:

Back 16

the discovery, transformation, analysis, synthesis, and communication of data, information, and knowledge.

Front 17

Explicit Knowledge

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knowledge that is readily codified, such as knowledge in this textbook

Front 18

Tacit Knowledge

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knowledge that you gain through experience, insight, and discovery

Front 19

podcasting

Back 19

method of publishing audio programs via the internet that allows users of just about any digital audio device to download broadcast or to subscribe to a feed of new files (usually MP3's)

Front 20

information system (IS)

Back 20

an organized collection of people, information, business processes, and information technology, designed to transform inputs into outputs, in order to achieve a goal.

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input

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Items entered into a system in order to transform them into outputs

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process

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A series of one or more steps used by a business to transform inputs into outputs

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output

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The end result of a process. Information is the result of the transformation (processing) of data. From an organizational perspective, the output of a process is a product or a service.

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System

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A recognizable whole that consists of a collection of interrelated parts that interact with each other to transform inputs into outputs in order to achieve a goal.

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People

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People or organizations that have both an interest in and an influence on the creation, implementation, or operation of an information system.

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Information Technology

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The physical components, typically hardware, software, and connectivity, that make up an IS. Technology enables processes to perform the steps they were designed to accomplish

Front 27

Decision

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A choice made from one or more alternatives to follow or avoid some course of action

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Business Value

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A positive return on investment of resources that is created through effective and efficient integration of an organization's people, information technology, and business processes.

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IS security

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aka information assurance. protects people, information, software, hardware, networks, organizations from the harmful actions of others.

Front 30

TPS

Back 30

Transaction Processing System
Captures and processes transactions to make them available to the organization.
Revenue from product sales.

Front 31

MIS

Back 31

Management Information Systems
Through processing and reporting features, a MIS provides timely information to decision makers.

Front 32

DSS

Back 32

Decision Support System
Provides analytical and visualization tools to support and enhance decision making and planning.

Front 33

ERP

Back 33

Enterprise Resource Planning
Integrates and standardizes processes and standardizes the storage and management of data.

Front 34

CRM

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Integrates data collection, transformation. storage, and analysis of customer transaction data, including purchases, service requests, and other forms of customer contact

Front 35

According to Peter Drucker knowledge workers are

Back 35

1.) Are at the heart of the new economy
2.)Require a great deal of formal education
3.)The ability to acquire and apply theoretical and analytical knowledge
4.)“Require a habit of continuous learning”

Front 36

Wisdom

Back 36

adds insight and ethics to the experience and professional judgment inherent in knowledge